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Sr. Manager UX Design Research - job 19 of 20

About North America Product & Solutions 

We are looking for a Research Lead, who is passionate about embedding user research deeply into the product design and go-to-market processes in North America. In this role, you'll be a core member of our regional Solution Design team, working alongside a blended team of product managers and designers to bring new and early-stage products and solutions to life the North America market.

Your research expertise will help inform decisions throughout the product development process. This role will work across key strategic product lines within Visa such as digital, e-commerce, risk and identity, BNPL, and more.

Key Responsibilities

  • Lead qualitative and quantitative research programs with a hypotheses-led/problem statement approach
  • Manage participant recruitment and associated privacy and data considerations
  • Weave together a story for internal and external stakeholders that demonstrates how the research meets their objectives
  • In partnership with product and design colleagues, define and prioritize research that should be completed to achieve successful product incubations in North America.

This is a hybrid position. Expectation of days in office will be confirmed by your Hiring Manager.

Average salary estimate

$135000 / YEARLY (est.)
min
max
$120000K
$150000K

If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.

What You Should Know About Sr. Manager UX Design Research, Visa

At Visa, we're on the lookout for a talented Sr. Manager UX Design Research to join our dynamic team in San Francisco! If you're passionate about weaving user research into product design and marketing strategies, this could be the perfect opportunity for you. As a Research Lead, you'll play a vital role in our North America Product & Solutions team, collaborating closely with product managers and designers to bring innovative products to the market. You’ll utilize your expertise in both qualitative and quantitative research to guide our product development processes, ensuring that every decision is backed by insightful, user-focused data. Your responsibilities will not only include leading comprehensive research programs but also managing participant recruitment while balancing privacy and data considerations. We’re excited for you to craft compelling narratives that illustrate how your research aligns with our business objectives, making a real impact on our key strategic product lines, including digital, e-commerce, and risk and identity. This hybrid position allows for a flexible work environment while still fostering collaboration among our talented team. If you’re ready to leverage your research skills to impact the North American market, we want to hear from you!

Frequently Asked Questions (FAQs) for Sr. Manager UX Design Research Role at Visa
What are the main responsibilities of a Sr. Manager UX Design Research at Visa?

The Sr. Manager UX Design Research at Visa is responsible for leading qualitative and quantitative research programs, managing participant recruitment, and ensuring privacy compliance. By partnering with product and design teams, you'll prioritize research initiatives that enable successful product incubations across key strategic areas such as digital and e-commerce.

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What qualifications are necessary for the Sr. Manager UX Design Research position at Visa?

Candidates for the Sr. Manager UX Design Research role at Visa should have a strong background in user experience research, both qualitative and quantitative. A solid understanding of product development processes and excellent storytelling skills are essential to convey how research findings meet stakeholder objectives.

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How does a Sr. Manager UX Design Research contribute to product success at Visa?

The Sr. Manager UX Design Research plays a crucial role in influencing product success at Visa by embedding user insights into the design and market introduction phases. This ensures that products are tailored to meet user needs and market demands effectively.

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Is the Sr. Manager UX Design Research position at Visa hybrid, and what does that involve?

Yes, the Sr. Manager UX Design Research position at Visa is hybrid. While the details on the number of in-office days will be confirmed by the Hiring Manager, this setup allows for a blended work environment that fosters collaboration while providing flexibility.

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What strategic product lines will a Sr. Manager UX Design Research work on at Visa?

As a Sr. Manager UX Design Research at Visa, you will be working on several key strategic product lines, including digital solutions, e-commerce, risk and identity management, and Buy Now Pay Later (BNPL) strategies, thereby influencing a wide array of innovative offerings.

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Common Interview Questions for Sr. Manager UX Design Research
Can you describe your approach to leading user research at Visa as a Sr. Manager UX Design Research?

To lead effectively, I would employ a hypotheses-led approach, focusing on both qualitative and quantitative methods. Engaging with users early in the product lifecycle allows me to align research goals with the product vision, ensuring stakeholder buy-in.

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What specific research methods do you prefer to use when working on UX design?

I prefer a mix of qualitative methods like user interviews and usability testing combined with quantitative surveys to gather comprehensive insights. This blended approach allows for a rich understanding of user needs and behaviors.

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How do you prioritize research projects in your role?

I evaluate research projects by their potential impact on product goals and timelines. Collaboration with product and design teams is crucial to determine which research will best support successful product outcomes.

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How do you ensure that your research findings resonate with stakeholders?

To ensure findings resonate, I craft engaging narratives that connect research insights directly to stakeholder objectives, highlighting how user feedback can guide product decisions effectively.

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Can you give an example of how data privacy considerations affect your research?

Data privacy is critical; I ensure all participant recruitment and data handling complies with privacy laws. Transparency about data usage fosters trust with participants and is paramount when conducting research.

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What challenges have you faced in UX research, and how did you overcome them?

One challenge is recruiting diverse participants. I overcame this by leveraging various networks and platforms to ensure a representative sample that reflects the target demographics for comprehensive insights.

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How do you stay updated with the latest trends in UX research?

I attend industry conferences, participate in webinars, and engage with UX research communities online. Staying connected with peers allows me to exchange ideas and learn about emerging methodologies and technologies.

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In your opinion, what is the most critical skill for a Sr. Manager UX Design Research?

The most critical skill is the ability to analyze and synthesize data into actionable insights. This requires not just technical skills, but also excellent communication to advocate for user needs effectively.

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How do you measure the success of your research initiatives?

I measure success through the impact on product decision-making processes and outcomes. Feedback from stakeholders on whether research insights were integrated into product designs is also a key indicator.

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What tools do you find most effective for conducting UX research?

Tools like UserTesting for usability testing and SurveyMonkey for quantitative surveys have proven effective. Additionally, data analysis software like SPSS helps in synthesizing findings for strategic decisions.

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Visa Inc. operates as a payments technology company worldwide. The company facilitates commerce through the transfer of value and information among consumers, merchants, financial institutions, businesses, strategic partners, and government entiti...

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Full-time, hybrid
DATE POSTED
April 2, 2025

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