Staff SW Engineer - job 0 of 50

As a Staff Software Engineer, you will have a diverse range of responsibilities that include designing and implementing ServiceNow ITOM-Health solutions, configuring and customizing event management tools, managing integrations with other IT systems, troubleshooting issues, and ensuring compliance with security policies. You'll also conduct maintenance tasks and provide training to end-users, making this role critical to our IT infrastructure.

Ideal candidates for the Staff Software Engineer role should possess strong analytical and technical skills, particularly in event management tools and ServiceNow ITOM-Health. Effective communication and collaboration skills are essential, along with experience in system integrations, documentation, and disaster recovery strategies. A knack for problem-solving and a proactive approach to service improvement are also crucial.

The on-call support rotation for Staff Software Engineers is designed to ensure coverage during weekends and resource gaps. This means you will be part of a team that shares the responsibility of being available for urgent requests. Detailed schedules and expectations will be confirmed with your hiring manager, balancing work-life commitments with team needs.

A Staff Software Engineer will engage in various projects such as developing reference architectures, implementing ServiceNow solutions, and enhancing the event management system. You will work collaboratively with other engineering teams on key infrastructure initiatives, pushing forward innovative solutions while ensuring that all tools meet operational and security requirements effectively.

For the Staff Software Engineer position, we prefer candidates with a degree in Computer Science, Information Technology, or a related field, alongside relevant certifications in ServiceNow or ITIL. Experience in software engineering and understanding of event management processes will also be highly valued.

Showcase specific instances where you've implemented or customized ServiceNow ITOM-Health solutions, highlighting how you addressed particular challenges and the benefits gained for the organization.

Discuss your approach to security, including your experience conducting audits, implementing best practices, and how you've effectively communicated the importance of security to your team and stakeholders.

Select a project that required complex problem-solving, describe the obstacles faced, the solutions you explored, and how it improved your technical skills or teamwork approach during the process.

Demonstrate your ability to manage time effectively, perhaps by describing your use of prioritization techniques such as the Eisenhower Box or Agile methodologies to balance workloads and meet deadlines.

Share experiences where strong collaboration led to project success, such as regular check-ins, utilizing project management tools, and fostering open communication to ensure everyone’s on the same page.

Outline a systematic approach to troubleshooting, possibly referencing specific tools or frameworks you use to identify problems quickly and effectively, and how you communicate solutions.

Discuss your approach to creating clear, concise documentation that supports both technical and non-technical users, including your experience with various documentation tools and best practices.

Mention your regular habits for professional development, such as attending workshops, participating in online forums, or subscribing to industry publications to ensure you're knowledgeable about the latest technologies.

Share examples of your involvement in planning or executing disaster recovery strategies. Highlight any specific scenarios where these strategies proved critical, and how you prepared for potential risks.

Express a positive attitude towards feedback, recounting situations where constructive criticism led to improvements in your work or team dynamics, emphasizing your adaptability and willingness to learn.