Staff Systems Engineer – Email/SecureFTP (SFTP) - job 5 of 20

The Staff Systems Engineer – Email/SecureFTP at Visa primarily focuses on engineering and providing third-level support for messaging and SFTP solutions. This role involves managing and securing email environments, maintaining O365 and hybrid deployments, and ensuring system security in collaboration with the Information Security Office. You will also diagnose technical issues related to file transfers and proactively communicate any problems to ensure smooth operations.

To qualify for the Staff Systems Engineer – Email/SecureFTP role at Visa, candidates should have a strong technical background in Microsoft Exchange, Exchange Online, and email security appliances. Experience with O365, compliance, and security policies is essential. The ideal candidate should embody a collaborative spirit, possess excellent problem-solving abilities, and be organized in their approach to documentation and communication.

The Staff Systems Engineer role at Visa directly contributes to the enhancement of productivity tools by ensuring that essential services like Microsoft Exchange and SFTP are not only operational but also performant. By implementing best practices in system architecture and security, and by thinking creatively to address challenges, this position plays a crucial role in maintaining a seamless work experience for employees.

The Staff Systems Engineer – Email/SecureFTP position at Visa is a hybrid role, allowing flexibility for remote work. The specific expectation of days in the office will be confirmed by your hiring manager. This arrangement enables candidates to balance work-from-home benefits while still collaborating effectively with the onsite team.

Strong interpersonal skills are vital for the Staff Systems Engineer – Email/SecureFTP role at Visa. The ability to communicate clearly with both technical and non-technical stakeholders, be proactive in problem resolution, and foster collaboration within the team and across departments is crucial. A positive attitude and high levels of organization help to further promote a healthy work environment.

In addressing your experience with Microsoft Exchange, focus on specific projects where you've managed or improved Exchange environments. Discuss your familiarity with various versions, your role in migrations, and your problem-solving strategies during outages or performance issues, emphasizing your technical and collaboration skills.

When answering this question, outline your approach to maintaining email security, which may include the implementation of encryption protocols, regular audits, and updates, and your collaboration with the Information Security Office. Share specific examples of challenges faced and the solutions you implemented.

In recounting a situation where you solved a complex technical problem, structure your answer using STAR (Situation, Task, Action, Result). Highlight your analytical thinking, technical skills, and the collaborative efforts taken to resolve the issue swiftly, showcasing your ability to think 'outside the box'.

Discuss your strategies for documentation by mentioning tools and practices you use to keep track of technical solutions, processes, and changes. Stress the importance of clarity and accessibility in documentation for team members and stakeholders to ensure efficient practices are followed even in your absence.

Describe your methods for staying informed about industry trends, such as following relevant blogs, attending webinars or conferences, and engaging in professional networks. Mention specific areas you focus on, such as developments in cloud security or M365 architecture.

Highlight your collaborative approach by discussing how you engage with other departments to understand their needs and challenges. Provide examples of successful projects that required cross-departmental teamwork and how you ensured seamless communication.

When discussing troubleshooting for file transfer issues, outline your step-by-step approach, including initial diagnostics (logs, connectivity checks), identification of common error messages, and collaboration with stakeholders to quickly resolve the issue. Share an example if possible.

To answer this question, suggest actionable strategies for enhancing email security, such as implementing two-factor authentication, training staff on phishing awareness, and regularly updating security protocols. Tailor your response to align with Visa's existing policies if possible.

When asked about a creative solution you've developed, present a scenario where traditional methods fell short, and explain your innovative approach. Detail how it improved efficiency, resolved a lingering issue, or introduced a new practice that benefited your team.

In discussing challenges in email management today, address issues like spam, phishing, regulations, or evolving technologies. Provide your perspective on how these challenges can be addressed and why it is crucial for organizations to adapt.