Staff Systems Engineer – Email/SecureFTP (SFTP) - job 4 of 20

The Staff Systems Engineer at Visa will perform engineering and support for messaging and SFTP solutions, ensuring the availability of tier 1 tools like Microsoft Exchange. You will also manage O365 deployments, maintain compliance, and provide technical consultancy to operations and end users.

Candidates for the Staff Systems Engineer role at Visa should have extensive experience with Email gateways, Exchange Online, and Microsoft Exchange, along with knowledge of security policies and best practices. A strong understanding of M365 architecture and problem-solving capabilities is also essential.

The Staff Systems Engineer at Visa liaises with various company departments, communicating effectively to notify them of any issues that may affect operations. You will also interface with customers to gather information and design appropriate solutions.

To succeed as a Staff Systems Engineer at Visa, you need strong technical knowledge, excellent organization skills, a collaborative spirit, and an ability to think creatively when developing engineering solutions. A proactive approach to problem-solving is also essential.

The Staff Systems Engineer position at Visa is hybrid, meaning you will have the opportunity to work both in the office and remotely. The specifics of your in-office days will be confirmed with your hiring manager.

When answering this question, highlight your hands-on experience with Microsoft Exchange, specifically any engineering or support roles you've undertaken. Discuss specific projects or challenges you've tackled and how your skills contributed to their success.

Explain your approach to security, including the importance of compliance with established security policies, collaboration with security offices, and proactive measures to identify potential vulnerabilities before implementation.

Discuss your systematic approach to troubleshooting. Include specific methodologies you use to identify connectivity problems, access errors, and any relevant tools or logs you refer to when diagnosing issues.

Mention specific resources such as blogs, forums, or certifications that you follow or participate in. Highlight conferences or networking opportunities that help you gain insights into advancements in technology and best practices in systems engineering.

Choose a relevant experience that demonstrates your problem-solving skills. Walk through the steps you took to address the issue, emphasizing your analytical skills and any tools or strategies that led to a successful resolution.

The key is effective organization. Talk about tools and methods you use to prioritize tasks based on urgency and impact, and share examples of how you’ve successfully managed situations with competing deadlines.

Discuss your experience working with cross-functional teams and how collaboration has resulted in successful outcomes. Emphasize the importance of communication and sharing knowledge with colleagues to enhance overall team performance.

Share a specific instance where you thought outside the box to address a technical challenge. Detail the problem, your innovative approach, and the positive results that followed, illustrating your ability to contribute proactively.

Talk about the systems you use for documentation, such as knowledge bases or collaborative tools, emphasizing the importance of clear and concise documentation that future team members can reference easily.

Explain how you simplify complex technical concepts for non-technical stakeholders. Share examples where you successfully provided guidance and support, illustrating your ability to bridge the communication gap effectively.