Staff Systems Engineer – Email/SecureFTP (SFTP) - job 7 of 20

A Staff Systems Engineer – Email/SecureFTP (SFTP) at Visa is responsible for a broad range of tasks. This includes providing 3rd level support for messaging and SFTP solutions, managing compliance and security policies within the email and messaging environment, and resolving technical issues related to email, file transfers, and connectivity. You'll also collaborate closely with the Information Security Office to ensure that all solutions meet Visa's stringent security requirements, while effectively documenting technical solutions and communicating with various departments.

To qualify for the Staff Systems Engineer – Email/SecureFTP (SFTP) position at Visa, candidates should possess a strong technical background in Microsoft Exchange, Exchange Online, and SFTP solutions, as well as experience managing O365 and hybrid deployments. Deep knowledge of email security appliances, compliance, and security policies is also essential. Strong organizational skills, tenacity in problem-solving, and an ability to work collaboratively with different teams will greatly empower your success in this role.

The Staff Systems Engineer – Email/SecureFTP (SFTP) directly enhances team productivity at Visa by ensuring that critical tools such as Microsoft Exchange and SFTP are running smoothly and securely. By diagnosing and resolving issues quickly, providing technical consultancy, and documenting innovative solutions, this role enables fellow colleagues to get the most out of the productivity tools they rely on daily, fostering an environment of efficiency and collaboration.

Working as a Staff Systems Engineer – Email/SecureFTP (SFTP) at Visa means being part of a dynamic and collaborative team environment. With this hybrid role, you'll have the flexibility to work both remotely and in the Austin office. Expect a culture that encourages creative problem solving, and values open communication among team members and across departments, creating a supportive space where innovation flourishes.

In the role of Staff Systems Engineer – Email/SecureFTP (SFTP) at Visa, you'll engage with various tools and technologies vital for managing email and secure file transfers. This includes Microsoft Exchange, Exchange Online, and SFTP solutions, alongside email security appliances, and archiving solutions. Familiarity with Microsoft 365 full suite and a commitment to leveraging best industry practices in security and compliance will also be crucial for your success.

In your response, delve into your specific experience managing Microsoft Exchange environments, including any details about migrations, configurations, and troubleshooting. Highlight any particular success stories that demonstrate your ability to maintain uptime and support users effectively.

Discuss specific security protocols you have implemented in previous roles, including encryption methods, access controls, and compliance measures. Be sure to mention any relevant tools and how they enhance security.

Provide a detailed example of a technical issue you've encountered, including the steps you took to diagnose the problem, the solutions you implemented, and the tools or team collaboration involved. This shows your problem-solving abilities and technical expertise.

Share your strategies for professional development, such as specific blogs, forums, or courses you follow, as well as any networking groups or events you attend. This demonstrates your commitment to continual learning and staying ahead in the field.

Explain your documentation process, discussing how you ensure clarity and accessibility for your team. Highlight the importance of documentation in knowledge transfer and ongoing support.

Discuss a specific project or incident where you collaborated with a security team, emphasizing how you communicated requirements and objectives, and how that teamwork led to successful outcomes.

Explain your strategy for prioritization, possibly using examples such as task management tools, Time Management techniques like the Eisenhower Box, or discussing how you assess impact and urgency when planning your workload.

Discuss the systematic approach you take to troubleshoot SFTP connectivity issues, mentioning any diagnostic tools you use and your experience in isolating variables to find root causes.

Share your insights on best practices, including validation steps, error-checking protocols, and techniques for logging and monitoring data integrity during transfers, which are essential for maintaining trust in data security.

Highlight the importance of effective communication during an outage, explaining how you would keep affected parties informed, manage expectations, and work towards resolving the issue while maintaining transparency.