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Technical Support Analyst - job 1 of 10

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If you think you could support Visa as an Associate Systems Application Analyst, we want to hear from you – together, let’s make Visa a great place to work.

What we expect of you, day to day.

Support and advocate for Visa clients comprised of financial institutions and vendors
Properly escalate incidents promptly per support guidelines and procedures
Proactively monitor, recognize, analyze, isolate, and resolve VOCC outages utilizing a variety of tools and techniques
Internal and External Bridge Stewardship in support of timely resolution of internal and client-facing issues
Work simultaneously and independently on multiple platforms
Assess the impact of incidents and author communication for distribution to appropriate recipients within set time frames without guidance
Support scheduled changes

As we reimagine work, it’s important to find a balance between flexibility, collaboration and ensuring best-in-class availability for our Global Operations team. To that end, GO shift employees will have up to 3 flex shifts per month, pending scheduling and manager discretion.

This is an on-site position. An on-site position must be consistently performed at an assigned Visa office location and require daily commute to the office location.

Average salary estimate

$70000 / YEARLY (est.)

min

max

$60000K

$80000K

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What You Should Know About Technical Support Analyst, Visa

Are you ready to join Visa as a Technical Support Analyst in Ashburn? If you're passionate about technology and love helping clients solve their challenges, this is the perfect opportunity for you! In this role, you’ll be the backbone of support for our clients, which include financial institutions and vendors. Day-to-day, you’ll be advocating for these clients while efficiently managing incidents and ensuring prompt escalation per support guidelines. As a Technical Support Analyst, you’ll need to proactively monitor, recognize, analyze, isolate, and resolve VOCC outages using various tools and techniques. This role is not just about troubleshooting; it’s about communication and collaboration. You’ll be responsible for internal and external bridge stewardship, helping to ensure timely resolution for both internal and client-facing issues. Since you’ll be juggling multiple platforms at once, your ability to work independently while managing priorities will shine through. Additionally, you’ll assess the impact of incidents, craft communications for timely updates to appropriate parties, and support scheduled changes. At Visa, we believe in fostering an environment that balances flexibility and collaboration, so you’ll have the opportunity for up to three flex shifts a month, depending on scheduling needs. Keep in mind that this is an on-site position that requires a daily commute to our office. With your expertise as a Technical Support Analyst, you can help make Visa a fantastic place to work and help drive our mission of providing best-in-class service!

Frequently Asked Questions (FAQs) for Technical Support Analyst Role at Visa

What are the responsibilities of a Technical Support Analyst at Visa?

As a Technical Support Analyst at Visa, you will support and advocate for clients, including financial institutions and vendors. Your responsibilities will include monitoring and resolving VOCC outages, ensuring incidents are properly escalated, and supporting both internal and external communication for timely issue resolution.