Technical Support, HelpDesk

Responsibilities: • Provide on-site field support to customers, including the installation, servicing, and repair of systems and equipment. Verify and approve the operational quality of system equipment. • Resolve customer issues related to hardware installation, repair, upgrades, and maintenance. Assist in investigating and resolving complex installation and maintenance issues. • Instruct customers on the operation and maintenance of systems and equipment, ensuring they are confident in using the technology.• Ensure that unresolved issues are referred to the appropriate personnel or service areas for follow-up, testing, and troubleshooting.• Serve as a liaison with customers on both administrative and technical matters related to assigned projects, fostering positive customer relationships.• Perform analysis and prepare reports on system problem trends and issues to help improve service quality and customer satisfaction.• Troubleshoot user accounts as part of your technical support duties.• Demonstrate a strong understanding of SCCM, VPN, Azure, O365, and Windows 10 & 11 to effectively support customers.Qualifications:• Proven experience in field support or a similar technical role.• Strong knowledge of SCCM, VPN, Azure, O365, and Windows 10 & 11.• Excellent problem-solving and troubleshooting skills.• Ability to communicate effectively with customers and provide clear instructions.• Strong analytical skills to identify trends and issues in system performance.• Ability to work independently and as part of a team.Additional Information:• This position may require travel to customer sites.• Flexibility in working hours may be required to accommodate customer needs.