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Job details

Assistant Branch Manager

Min

USD $48,000.00/Yr.

Max

USD $68,900.00/Yr.

Job Summary

Want to help strengthen your community's financial health? Looking for an employer that will inspire you and support your career in finance? Your search is over... WaFd Bank is hiring an Assistant Branch Manager.

 

WaFd Bank has been a financial leader for over a century, and now serves consumers and business clients across nine Western states. Our company motto is: Love What You Do...Make A Difference!

 

This is a results-driven, bank officer position responsible for supporting the manager and performing the managerial duties in the manager’s absence. 

 

A successful Assistant Branch Manager must:

  • Build exceptional knowledge of bank products and services to maintain rapport with clients, understand their needs, and provide solutions.
  • Proactively seek new business relationships, including a network of business owners, consumer prospects, finance professionals and community leaders.
  • Make out-of-office calls to businesses, community organizations, and referral sources.
  • Introduce and demonstrate digital and self-service options to clients.
  • Develop strategies to help expand the consumer and small business client base.
  • Communicate clearly with staff and clients verbally, over the phone, and via video chat.
  • Assist the manager in optimizing operational effectiveness and profitability to enhance shareholder value.
  • Support branch leadership in meeting branch production goals.
  • Ensure high level of customer satisfaction through the delivery of excellent service.
  • Acquire and apply skills in preparation for advancement to a branch manager position.
  • Adhere to bank policies and procedures designed to comply with Federal regulations, including but not limited to the Bank Secrecy Act, USA Patriot Act and OFAC regulations.
  • Reflect the corporate values and ethics of WaFd Bank, including integrity, teamwork, ownership, simplicity, discipline, and service. In addition, they must be kind.

Qualifications

Education/Skills/Training:

  • High school diploma or approved equivalent
  • Strong math skills, 10-key and keyboarding.
  • Proficient in standard Microsoft Office tools such as Excel, Word, Teams, PowerBI, and Outlook.
  • Well-developed smart phone and digital channel skills.
  • Must have excellent organizational and analytical skills and superior written and oral communication skills.
  • Must have valid driver’s license, satisfactory transportation, and adequate insurance coverage.

 

Experience:

  • Five years minimum experience in a financial institution.
  • Prior banking experience, including previous work in sales or client relations.

Benefits

At WaFd Bank you get all of these great benefits!

  • Paid time off for vacation, sick days and holidays
  • Health insurance
  • Stock options
  • Bonus programs
  • Generous 7% 401(k) employer matching*
  • Paid Parental Leave
  • Life and AD&D insurance
  • Long-term disability
  • Tuition Reimbursement
  • Employee assistance programs
  • Pre-tax health and dependent-care spending plans

WaFd Bank Benefits Summary - Click here for more information

EEO Statement

We are committed to Equal Employment Opportunity and Affirmative Action. We recruit, hire, train and promote persons in all job titles and ensure that all other personnel actions are administered without regard to race, color, religion, sex, sexual orientation, gender identity, military and/or veteran status, or disability in accordance with Executive Order 11246, Section 503 of the Rehabilitation Act of 1973, as amended, and the Vietnam Era Veterans Readjustment Assistance Act of 1974, which require affirmative action to ensure equal opportunity in all aspects of employment. WaFd Bank does not discriminate on the basis of national origin or citizenship status as provided under the Immigration Reform and Control Act of 1986, or any other Federal or State legally-protected classes. WaFd Bank is committed to providing reasonable accommodations to employees and applicants with disabilities to the full extent required by the Americans with Disabilities Act (ADA). If you feel you need a reasonable accommodation pursuant to the ADA, you are encouraged to contact us at 800.324.9375

EEO is The Law - click here for more information

Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled

EEO Policy Statement - WaFd Bank

Know Your Rights: Workplace Discrimination is Illegal - click here for more information

Pay Transparency Nondiscrimination Provision - click here for more information

CCPA Notice at Collection for CA Employees and Applicants

Requisition Post Information* : Posted Date

4/17/2025

Average salary estimate

$58450 / YEARLY (est.)
min
max
$48000K
$68900K

If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.

What You Should Know About Assistant Branch Manager, WaFd Bank

Are you ready to take your career in finance to the next level? WaFd Bank is looking for an enthusiastic Assistant Branch Manager to join our Twin Falls team! With over a century of experience as a trusted financial leader across nine Western states, we believe that teamwork and service make a significant difference in our community. As the Assistant Branch Manager, you will play a crucial role in supporting the branch manager by managing day-to-day operations and stepping in when needed. Not only will you build exceptional relationships with clients, but you will also proactively seek out new business opportunities and engage with community leaders. Your knack for creating strategies to expand our consumer and small business clientele will be instrumental in achieving our goals. Excellent communication skills are a must, as you'll be interacting with staff and clients through various channels, including video chat. You'll help educate clients on our innovative digital and self-service banking options while adhering to federal regulations. With a high school diploma in hand and at least five years of experience in the banking or finance sector, you're well-prepared for this rewarding position. Join us at WaFd Bank, where our core values of integrity, simplicity, and excellence guide our every action. Love what you do and make a difference – let's build a better financial future together!

Frequently Asked Questions (FAQs) for Assistant Branch Manager Role at WaFd Bank
What are the key responsibilities of an Assistant Branch Manager at WaFd Bank?

As an Assistant Branch Manager at WaFd Bank, you will support the branch manager in daily operations, build strong relationships with clients, seek out new business opportunities, and ensure high levels of customer satisfaction. You'll also help train staff and focus on meeting branch production goals while introducing clients to digital banking solutions.

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What qualifications are needed for the Assistant Branch Manager position at WaFd Bank?

To qualify for the Assistant Branch Manager role at WaFd Bank, candidates should have a high school diploma or equivalent, a minimum of five years of experience in a financial institution, and strong communication and analytical skills. Proficiency in Microsoft Office and a valid driver's license are also required.

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What kind of training and career advancement opportunities does WaFd Bank offer for Assistant Branch Managers?

WaFd Bank is committed to supporting the career advancement of its employees. As an Assistant Branch Manager, you'll not only receive on-the-job training but also develop skills necessary for a future branch manager position. Opportunities for professional development, including tuition reimbursement programs, are available to help you grow your career.

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Can you explain the benefits package for an Assistant Branch Manager at WaFd Bank?

WaFd Bank offers a competitive benefits package for Assistant Branch Managers that includes paid time off, health insurance, stock options, a generous 401(k) employer matching program, and various other perks. These benefits are designed to support your health, financial well-being, and work-life balance.

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How does WaFd Bank ensure compliance with federal regulations for the Assistant Branch Manager position?

As an Assistant Branch Manager at WaFd Bank, you'll adhere to bank policies and procedures designed to comply with federal regulations, including the Bank Secrecy Act and USA Patriot Act. Ongoing training and clear communication regarding compliance requirements are key components of your role to ensure operational integrity.

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Common Interview Questions for Assistant Branch Manager
What experience do you have that prepares you for the Assistant Branch Manager position at WaFd Bank?

In your response, highlight your experience in the banking industry, focusing on specific roles and achievements that demonstrate your ability to manage operations, build relationships with clients, and meet sales targets. Discuss how your skills will contribute to the goals of WaFd Bank.

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How would you approach building new business relationships in the community?

Discuss your strategies for networking and relationship-building. Emphasize your proactive approach to reaching out to local businesses and community leaders, and how you would leverage these connections to enhance WaFd Bank's clientele and reputation.

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How do you handle conflicts within your team or with clients?

Share an example of a past experience where you successfully resolved a conflict, outlining your communication and problem-solving strategies. Emphasize the importance of empathy and a client-centered approach, especially in a banking context.

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What steps would you take to ensure excellent customer service?

Explain your philosophy on customer service and how you ensure a high level of satisfaction. Discuss your ability to train team members, actively listen to client needs, and provide solutions that foster long-term relationships.

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Can you describe your familiarity with digital banking tools?

Highlight your experience with various digital banking platforms, tools, and applications. Discuss your ability to educate clients on using these services to enhance their banking experience and how you'd help promote digital literacy.

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How would you support the branch manager in achieving production goals?

Elaborate on your strategic approach to help reach branch goals, including analyzing performance metrics, motivating the team, and implementing effective sales strategies that align with WaFd Bank's objectives.

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Describe a time you had to adapt to a significant change in your workplace.

Provide a concrete example where you navigated a major change, detailing your approach to adapting while maintaining productivity. Highlight the importance of flexibility and a positive attitude in fast-paced environments.

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What do you think are the most important values for an Assistant Branch Manager at WaFd Bank?

Discuss the core values of WaFd Bank, such as integrity, teamwork, and service, as essential qualities for an Assistant Branch Manager. Explain how embodying these values would guide your actions and decisions in the role.

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How do you prioritize tasks in a busy banking environment?

Share your strategies for managing multiple tasks effectively, including your methods for prioritizing client needs, team responsibilities, and administrative duties to ensure efficiency in operations.

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Why do you want to work for WaFd Bank as an Assistant Branch Manager?

Express your enthusiasm for joining WaFd Bank and align your personal values with those of the organization. Highlight specific attributes of WaFd Bank that draw you to the position, such as its commitment to community and employee growth.

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WaFd Bank believes that banking is more than a series of financial transactions. It is a commitment to building relationships both with clients and the community at large. Each and every banking transaction holds a deeper meaning - whether it's ...

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DATE POSTED
April 18, 2025

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