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(USA) Coach/Ops Mgr Trainee - job 5 of 25

Position Summary...

What you'll do...

Leads and develops teams effectively by teaching training and actively listening to associates touring stores and providing feedback TourtoTeach communicating and collaborating with all levels of associates regarding store operations utilizing technology business initiativesmerchandising and company direction introducing and leading company change efforts providing clear expectations and guidance to implementbusiness solutions and communicating business objectives to teams effectively Models and demonstrates exceptional customer service standards to store associates by following and demonstrating the One Best Way OBWservice model managing and supporting customer service initiatives for example store of the community and community outreach programsensuring customer needs complaints and issues are successfully resolved developing and implementing action plans to correct deficiencies andproviding process improvement leadership to ensure a high quality customer experience Drives the financial performance and sales of the designated store area by reviewing and evaluating PL Profit Loss statements managing andassisting in budgeting forecasting and controlling expenses in designated business area to confirm they are indexed to sales monitoring andensuring effective merchandise presentation seasonal transitions inventory flow and operational processes and developing and implementingaction plans to mitigate shrink and ensure sales and profit goals are achieved for business area Provides supervision and development opportunities for hourly associates by hiring training and mentoring of associates assigning duties settingclear expectations providing associate recognition communicating expectations consistently and effectively ensuring diversity and inclusionawareness and recruiting and developing qualified associates to meet staffing needs and achieve company growth potential Coordinates completes and oversees jobrelated activities and assignments by developing and maintaining relationships with key stakeholderssupporting plans and initiatives to meet customer and business needs identifying and communicating goals and objectives building accountability forand measuring progress in achieving results identifying and addressing improvement opportunities and demonstrating adaptability and promotingcontinuous learning Provides supervision and development opportunities for associates by hiring and training mentoring assigning duties providing recognition andensuring diversity awareness Ensures compliance with company policies and procedures and supports company mission values and standards of ethics and integrity byimplementing related action plans utilizing and supporting the Open Door Policy and providing direction and guidance on applying these in executingbusiness processes and practices Respect the Individual: Builds highperforming teams embraces differences in people cultures ideas and experiences creates a workplace where associates feel seen supported and connected through a culture of belonging creates opportunities for all associates to thrive and performx000B Respect the Individual: Works collaboratively builds strong and trusting relationships communicates with impact energy and positivity to motivate and influencex000B Respect the Individual: Attracts and retains the best talent empowers and develops talent and recognizes others contributions and accomplishments Act with Integrity:Maintains and promotes the highest standards of integrity ethics and compliance models the Walmart values to support and foster our culture holds oneself and others accountable supports Walmarts goal of becoming a regenerative company by making a positive impact for associates customers members and the world around useg creating a sense of belonging eliminating waste participating in local giving Act with Integrity:Acts in a selfless manner and is consistently humble selfaware honest fair and transparent Serve Our Customers and Members Delivers results while putting the customer first considers and adapts to how where and when customers shop and applies the EDLP and EDLC business models to all plans Serve Our Customers and Members Makes decisions based on data insights and analysis balances short and longterm priorities and considers our customers fellow associates shareholders suppliers business partners and communities when making plans Strive for Excellence:Displays curiosity and a desire to learn takes calculated risks demonstrates courage and resilience and encourages learning from mistakes Strive for Excellence:Drives continuous improvements adopts and encourages the use of new technologies and skills and supports others through change

At Walmart, we offer competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet. Health benefits include medical, vision and dental coverage. Financial benefits include 401(k), stock purchase and company-paid life insurance. Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting. Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more.

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You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws, where applicable.

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For information about PTO, see https://one.walmart.com/notices.

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Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart.

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Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms.

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For information about benefits and eligibility, see One.Walmart.

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The hourly wage range for this position is $31.25-$38.46* Plus Differential to meet legislative requirements, where applicable.

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*The actual hourly rate will equal or exceed the required minimum wage applicable to the job location.

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Additional compensation includes annual or quarterly performance bonuses.

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Additional compensation for certain positions may also include:

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- Regional Pay Zone (RPZ) (based on location)

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- Sales Volume Category (SVC) (based on facility sales volume)

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Minimum Qualifications...

Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.

2 years’ of college; OR 1 year’s retail experience and 1 year’s supervisory experience; OR 2 years’ general work experience and 1 year’s
supervisory experience.
For facilities that sell firearms, I acknowledge that the position for which I am applying will require successful completion of a firearms- specific
Criminal Background Check (CBC) and Firearms Authorized Training.
For facilities that sell only ammunition and have state specific requirements, I acknowledge that the position for which I am applying may require a
current state issued Certificate of Eligibility.
Associates will be required to attend and successfully complete all job-required trainings and assessments (for example, Academy trainings, Open Door trainings, etc.)

Preferred Qualifications...

Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.

Bachelor of Science in Business Management and Leadership through Live Better U and Bellevue University, Certificate of Completion in People and Business Leadership through Live Better U and Bellevue University, General work experience supervising 5 or more direct reports to include the responsibility of performance management, mentoring, hiring, and firing

Primary Location...

3051 E Jackson Blvd, Jackson, MO 63755-2910, United States of America
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Average salary estimate

$72500 / YEARLY (est.)
min
max
$65000K
$80000K

If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.

What You Should Know About (USA) Coach/Ops Mgr Trainee, Walmart

Are you ready to kick-start your career with Walmart as a Coach/Ops Manager Trainee in Jackson, MO? This role is all about leading and developing teams, providing exceptional customer service, and driving financial performance in a dynamic retail environment. As a Coach/Ops Manager Trainee, you'll bring out the best in your team by teaching, collaborating, and actively listening to associates as you tour the store together. You’ll set clear expectations, provide constructive feedback, and guide your team through operational processes to ensure they exemplify our outstanding service model. A significant part of your job will be managing finances—think budget planning, profit and loss evaluations, and finding ways to drive sales while reducing shrink. Your ability to motivate and connect with a diverse team is crucial, and you’ll have plenty of opportunities to hire, train, and recognize your associates for their contributions. By building strong relationships with stakeholders, you'll ensure that business objectives are met and improvements are continually addressed. Compliance with our company’s policies is crucial, so you’ll help uphold our mission and values while fostering an inclusive workplace where everyone feels they belong. Plus, Walmart offers competitive pay, a robust benefits package, and opportunities for personal and professional growth through programs like 'Live Better U.' If you're ready to embrace challenges, drive team performance, and make a significant impact in our Jackson location, this is the opportunity for you!

Frequently Asked Questions (FAQs) for (USA) Coach/Ops Mgr Trainee Role at Walmart
What are the responsibilities of a Coach/Ops Manager Trainee at Walmart in Jackson, MO?

As a Coach/Ops Manager Trainee at Walmart in Jackson, MO, you will be responsible for leading and developing your team while ensuring exceptional customer service. This includes instructing associates on store operations, managing financial performance through budgeting and profit evaluations, and implementing action plans to reduce shrink. You'll also participate in hiring and training new team members to support operational excellence and foster a positive work environment.

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What qualifications are required for the Coach/Ops Manager Trainee position at Walmart?

To qualify for the Coach/Ops Manager Trainee position at Walmart, candidates must have at least 2 years of college education, or 1 year of retail experience combined with 1 year of supervisory experience. Alternatively, 2 years of general work experience alongside 1 year of supervisory experience is acceptable. Successful candidates will also need to complete all job-required training and assessments.

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What benefits does Walmart offer to Coach/Ops Manager Trainees?

Walmart offers a competitive benefits package for Coach/Ops Manager Trainees including health coverage (medical, vision, and dental), 401(k) retirement plans, stock purchase options, and generous paid time off. Additionally, Walmart's 'Live Better U' program provides educational opportunities covering tuition and fees for various programs, helping associates grow in both personal and professional capacities.

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How does Walmart support career growth for a Coach/Ops Manager Trainee in Jackson, MO?

Walmart supports career growth for Coach/Ops Manager Trainees by providing comprehensive training programs that focus on leadership, operations, and customer service excellence. Additionally, trainees have access to the 'Live Better U' education benefit program, allowing them to further their education and develop skills to advance within the company, ensuring that they can take on larger roles in the future.

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What is the role of a Coach/Ops Manager Trainee in creating a positive store culture at Walmart?

The Coach/Ops Manager Trainee plays a pivotal role in fostering a positive store culture by promoting diversity and inclusion and developing strong relationships within the team. By encouraging collaboration, providing recognition, and guiding associates with clear expectations, trainees ensure that employees feel valued and empowered, which in turn enhances customer satisfaction and store performance.

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Common Interview Questions for (USA) Coach/Ops Mgr Trainee
How do you prioritize tasks as a Coach/Ops Manager Trainee?

To effectively prioritize tasks as a Coach/Ops Manager Trainee, I begin by identifying urgent business needs, assessing team workloads, and evaluating the impact of specific tasks on store performance. I then develop a structured plan, using clear communication to ensure the team understands their priorities, which allows us to stay focused and achieve our goals efficiently.

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Can you describe your leadership style when managing a team?

My leadership style is collaborative and supportive. I believe in actively listening to my team members and utilizing their strengths to foster a sense of ownership and accountability. I encourage open communication and provide constructive feedback to guide them towards achieving our shared goals while ensuring that everyone feels included and empowered.

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What strategies would you use to improve customer service in the store?

To improve customer service in the store, I would implement regular training sessions focused on the One Best Way service model, emphasize the importance of customer feedback, and lead by example to set high service standards. I would also engage directly with customers to better understand their needs and ensure that our associates are prepared to meet or exceed those expectations.

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How do you handle performance issues among team members?

When handling performance issues, I believe in addressing them quickly and constructively. I start with a private conversation to understand the associate's perspective, provide specific feedback on areas needing improvement, and work together to create a performance plan. Regular check-ins are crucial to monitor progress and provide additional support if needed.

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What methods do you employ to manage the financial performance of your store area?

To manage financial performance, I regularly review and analyze profit and loss statements, set realistic budgets, and track expenses closely. I also focus on developing strategies to improve sales through inventory management and merchandising, while ensuring that operational processes align with our financial goals.

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How would you promote diversity and inclusion within your team at Walmart?

Promoting diversity and inclusion starts with creating a culture where every associate feels valued. I would engage in open dialogues with team members about their experiences, celebrate diverse backgrounds, and ensure that hiring practices focus on attracting diverse talent. Leading by example and encouraging diverse perspectives during team discussions are also key strategies I would employ.

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How do you approach training new associates?

When training new associates, I take a hands-on approach by providing thorough orientations and pairing them with experienced team members for mentorship. I believe in utilizing various training methods to cater to different learning styles, including practical demonstrations and ongoing support, ensuring they feel confident and integrated into the team.

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What is your approach to motivating your team during busy periods?

To motivate my team during busy periods, I focus on maintaining a positive atmosphere by recognizing individual contributions and celebrating small wins. I also ensure that the workload is manageable by reallocating tasks as needed and providing encouragement to help the team stay focused and driven, reinforcing our shared goals and celebrating teamwork.

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Can you give an example of how you handled a challenging situation with a customer?

In a challenging situation with a customer, I listened empathetically to their concerns and thanked them for bringing the issue to my attention. I ensured that I clearly communicated potential solutions and actively followed through until the problem was resolved, which ultimately led to a positive experience and a satisfied customer.

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Why do you want to work as a Coach/Ops Manager Trainee at Walmart?

I believe working as a Coach/Ops Manager Trainee at Walmart provides an incredible opportunity to develop my leadership skills while making a positive impact on customers and team members. I admire Walmart's commitment to corporate responsibility and community engagement, and I want to be a part of a company that values excellence, integrity, and diversity.

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Full-time, on-site
DATE POSTED
April 16, 2025

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