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(USA) Digital Coach - job 1 of 13

Position Summary...

What you'll do...

Leads and develops teams effectively by teaching training and actively listening to associates touring stores and providing feedback TourtoTeach communicating and collaborating with all levels of associates regarding store operations utilizing technology business initiativesmerchandising and company direction introducing and leading company change efforts providing clear expectations and guidance to implementbusiness solutions and communicating business objectives to teams effectively Models and demonstrates exceptional customer service standards to store associates by following and demonstrating the One Best Way OBWservice model managing and supporting customer service initiatives for example store of the community and community outreach programsensuring customer needs complaints and issues are successfully resolved developing and implementing action plans to correct deficiencies andproviding process improvement leadership to ensure a high quality customer experience Drives the financial performance and sales of the designated store area by reviewing and evaluating PL Profit Loss statements managing andassisting in budgeting forecasting and controlling expenses in designated business area to confirm they are indexed to sales monitoring andensuring effective merchandise presentation seasonal transitions inventory flow and operational processes and developing and implementingaction plans to mitigate shrink and ensure sales and profit goals are achieved for business area Provides supervision and development opportunities for hourly associates by hiring training and mentoring of associates assigning duties settingclear expectations providing associate recognition communicating expectations consistently and effectively ensuring diversity and inclusionawareness and recruiting and developing qualified associates to meet staffing needs and achieve company growth potential Coordinates completes and oversees jobrelated activities and assignments by developing and maintaining relationships with key stakeholderssupporting plans and initiatives to meet customer and business needs identifying and communicating goals and objectives building accountability forand measuring progress in achieving results identifying and addressing improvement opportunities and demonstrating adaptability and promotingcontinuous learning Provides supervision and development opportunities for associates by hiring and training mentoring assigning duties providing recognition andensuring diversity awareness Ensures compliance with company policies and procedures and supports company mission values and standards of ethics and integrity byimplementing related action plans utilizing and supporting the Open Door Policy and providing direction and guidance on applying these in executingbusiness processes and practices Respect the Individual: Builds highperforming teams embraces differences in people cultures ideas and experiences creates a workplace where associates feel seen supported and connected through a culture of belonging creates opportunities for all associates to thrive and performx000B Respect the Individual: Works collaboratively builds strong and trusting relationships communicates with impact energy and positivity to motivate and influencex000B Respect the Individual: Attracts and retains the best talent empowers and develops talent and recognizes others contributions and accomplishments Act with Integrity:Maintains and promotes the highest standards of integrity ethics and compliance models the Walmart values to support and foster our culture holds oneself and others accountable supports Walmarts goal of becoming a regenerative company by making a positive impact for associates customers members and the world around useg creating a sense of belonging eliminating waste participating in local giving Act with Integrity:Acts in a selfless manner and is consistently humble selfaware honest fair and transparent Serve Our Customers and Members Delivers results while putting the customer first considers and adapts to how where and when customers shop and applies the EDLP and EDLC business models to all plans Serve Our Customers and Members Makes decisions based on data insights and analysis balances short and longterm priorities and considers our customers fellow associates shareholders suppliers business partners and communities when making plans Strive for Excellence:Displays curiosity and a desire to learn takes calculated risks demonstrates courage and resilience and encourages learning from mistakes Strive for Excellence:Drives continuous improvements adopts and encourages the use of new technologies and skills and supports others through change

At Walmart, we offer competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet. Health benefits include medical, vision and dental coverage. Financial benefits include 401(k), stock purchase and company-paid life insurance. Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting. Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more.

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You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws, where applicable.

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For information about PTO, see https://one.walmart.com/notices.

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Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart.

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Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms.

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For information about benefits and eligibility, see One.Walmart.

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The annual salary range for this position is $69,000.00-$80,000.00 Plus Differential to meet legislative requirements, where applicable.

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Additional compensation includes annual or quarterly performance bonuses.

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Additional compensation for certain positions may also include:

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- Regional Pay Zone (RPZ) (based on location)

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- Sales Volume Category (SVC) (based on facility sales volume)

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- Complex Structure (based on external factors that create challenges)

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Minimum Qualifications...

Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.

2 years’ of college; OR 1 year’s retail experience and 1 year’s supervisory experience; OR 2 years’ general work experience and 1 year’s
supervisory experience.
For facilities that sell firearms, I acknowledge that the position for which I am applying will require successful completion of a firearms- specific
Criminal Background Check (CBC) and Firearms Authorized Training.
For facilities that sell only ammunition and have state specific requirements, I acknowledge that the position for which I am applying may require a
current state issued Certificate of Eligibility.
Associates will be required to attend and successfully complete all job-required trainings and assessments (for example, Academy trainings, Open Door trainings, etc.).

Preferred Qualifications...

Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.

Bachelor of Science in Business Management and Leadership through Live Better U and Bellevue University, Certificate of Completion in People and Business Leadership through Live Better U and Bellevue University, General work experience supervising 5 or more direct reports to include the responsibility of performance management, mentoring, hiring, and firing

Primary Location...

3412 College Ave, San Diego, CA 92115-7134, United States of America
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Average salary estimate

$74500 / YEARLY (est.)
min
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$69000K
$80000K

If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.

What You Should Know About (USA) Digital Coach, Walmart

Join Walmart as a Digital Coach in beautiful San Diego, CA, and make a difference in our associates' lives while enhancing their skills in the retail environment! As a Digital Coach, you will lead and develop teams effectively by providing essential training and actively listening to your associates. You’ll tour stores to provide insightful feedback, collaborate with all levels of staff on store operations, and help implement innovative business solutions. Your role will not only include nurturing an exceptional customer service standard but also driving financial performance and ensuring the store's area meets its sales and profit goals. You will supervise and develop hourly associates through hiring, training, and mentoring, fostering an environment where diversity and inclusion are prioritized. Communication is key, and you will be expected to build strong relationships with stakeholders while identifying and addressing improvement opportunities. With Walmart's mission to serve customers and members, you will embody our values by fostering a respectful, high-performing team culture. Competitive pay, performance-based bonuses, and comprehensive benefits await you, including medical coverage, paid time off, and educational programs through our Live Better U initiative. Take this opportunity to elevate your career while making a positive impact within the company and your community!

Frequently Asked Questions (FAQs) for (USA) Digital Coach Role at Walmart
What are the main responsibilities of a Digital Coach at Walmart?

As a Digital Coach at Walmart, your primary responsibilities will include leading and developing teams through effective training and feedback, driving financial performance, supervising and mentoring associates, and modeling exceptional customer service standards. You will also collaborate with team members on business initiatives and ensure compliance with company policies.

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What qualifications do I need to become a Digital Coach at Walmart?

To qualify for the Digital Coach position at Walmart, you need either 2 years of college experience, 1 year of retail experience along with 1 year of supervisory experience, or 2 years of general work experience with 1 year in a supervisory role. An understanding of business management is preferred.

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How does Walmart support employee development for Digital Coaches?

Walmart invests in its employees through comprehensive training programs and the Live Better U initiative, which offers education benefits covering tuition and fees for various degrees and certifications. As a Digital Coach, you'll benefit from ongoing skill development and performance recognition.

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What is the salary range for a Digital Coach at Walmart?

The annual salary range for a Digital Coach at Walmart is between $69,000.00 and $80,000.00, with potential for performance-based bonuses. Additional compensation may include regional pay adjustments and incentives based on facility sales volume.

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What benefits can I expect as a Digital Coach working at Walmart?

Walmart offers a robust benefits package for Digital Coaches, including health benefits such as medical, dental, and vision coverage, paid time off, and company-paid life insurance. Employees also enjoy retirement plans, educational benefits, and various leave options to support work-life balance.

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Common Interview Questions for (USA) Digital Coach
Can you describe a time when you effectively led a team as a Digital Coach?

When answering this question, give a specific example of a situation where you led a team, emphasizing your leadership style and the outcomes achieved. Highlight your approach to communication, training, and mentoring that helped foster team success.

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How do you handle feedback and coaching for associates?

Discuss your approach to providing constructive feedback, focusing on active listening and creating a positive environment. Mention specific techniques you use to ensure associates feel valued and motivated to improve.

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What methods do you employ to drive financial performance in your area?

Explain how you analyze P&L statements and manage budgets. Describe specific strategies you've used in the past, like monitoring expenses and optimizing inventory flow, to drive sales and profitability.

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How do you ensure a high level of customer service in your store?

Provide examples of how you implement customer service standards and encourage team members to do the same. Talk about your experience leading community outreach programs and addressing customer feedback to enhance service quality.

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What strategies do you use for recruiting and developing talent?

Discuss your preferred methods for recruiting, including how you create an inclusive hiring process. Share examples of how you've supported employee growth through training and mentoring, showcasing your commitment to diversity and inclusion.

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How do you adapt to changes in store operations or new technologies?

Highlight your flexibility and willingness to learn. Share experiences where you successfully embraced change, adapted your strategies, and how you supported your team through that transition.

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Can you give an example of a successful project you managed?

Detail a specific project you managed that led to significant improvements or achievements. Discuss your role, the objectives, your methodology, and the impact of the project on the team or store performance.

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How do you promote a culture of accountability among associates?

Share how you establish clear expectations and foster a sense of ownership among your team. Discuss techniques such as setting measurable goals, providing regular performance feedback, and recognizing achievements.

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What is your approach to solving conflicts within your team?

Talk about your conflict resolution philosophy, emphasizing the importance of communication and understanding. Provide an example where you successfully navigated a conflict and improved team dynamics.

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How do you measure success as a Digital Coach?

Explain the key performance indicators you use to assess your success, such as sales growth, team engagement levels, customer satisfaction scores, or employee retention. Mention how you continuously seek feedback for improvement.

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DATE POSTED
April 20, 2025

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