Job details

(USA) Member Specialist - job 3 of 4

Get a free resume review

Position Summary...

What you'll do...

Ensures area of responsibility is maintained in accordance with Company policies and procedures by properly handling returns zoning the area arranging and organizing merchandise and identifying shrink and damages
Provides member service by maintaining exit areas reviewing member receipts acknowledging the member and identifying member needs assisting members with purchasing decisions assisting members with locating merchandise
Provides member service by maintaining selfcheckout area resolving member issues and concerns promoting Sams Club products and services providing guidance and support to members regarding selfservice technology processing member purchases assisting with payments returns refunds and exchanges according to company policies and procedures for different membership and payment types assisting members with transactions utilizing selfcheckout area
Assists with securing and safeguarding Sams Club assets and property by observing and communicating potential criminal activity according to company policies and procedures maintaining paperwork logs and other required documentation executing emergency response procedures and ensuring compliance with company security and safety practices
Assists with the training of Member Frontline Service associates on company processes and procedures teaching new technology and tool functionality delivering new program rollout training and providing continuous learning and process improvement opportunities
Complies with company policies procedures and standards of ethics and integrity by implementing related action plans using the Open Door Policy: and applying these in executing business processes and practices
Completes work assignments and priorities by using policies data and resources collaborating with managers coworkers customers and other business partners identifying priorities deadlines and expectations carrying out tasks communicating progress and information determining and recommending ways to address improvement opportunities and adapting to and learning from change difficulties and feedback

Respect the Individual: Embraces differences in people cultures ideas and experiences creates a workplace where associates feel seen supported and connected through a culture of belonging creates opportunities for all associates to thrive and perform helps to attract the best talent

Respect the Individual: Works as a team builds strong and trusting relationships communicates with impact energy and positivity to motivate and influence

Respect the Individual: Strengthens the team by helping developing and mentoring others recognizes others contributions and accomplishments

Act with Integrity: Maintains and promotes the highest standards of integrity ethics and compliance models the Walmart values to support and foster our culture holds oneself and others accountable supports Walmarts goal of becoming a regenerative company by making a positive impact for associates customers members and the world around us

Act with Integrity: Acts in a selfless manner and is consistently humble selfaware honest fair and transparent

Serve our Customers and Members Delivers results while putting the customer first

Serve our Customers and Members Makes decisions based reliable information balances short and longterm priorities and considers how own work impacts the teams ability to deliver on our purpose for all stakeholders

Strive for Excellence: Displays curiosity and a desire to learn takes calculated risks and demonstrates courage and resilience

Strive for Excellence: Drives continuous improvements is open to and uses new technologies and skills and supports others through change

At Sam's Club, we offer competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet!

-Health benefits include medical, vision and dental coverage
-Financial benefits include 401(k), stock purchase and company-paid life insurance
-Paid time off benefits include PTO, parental leave, family care leave, bereavement, jury duty, and voting. You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws, where applicable. For information about PTO, see https://one.walmart.com/notices.
- Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more.

Live Better U is a company paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms. For information about benefits and eligibility, see One.Walmart at https://bit.ly/3iOOb1J.

The hourly wage range for this position is $17.00 to $24.00*

*The actual hourly rate will equal or exceed the required minimum wage applicable to the job location.

Additional compensation in the form of premiums may be paid in amounts ranging from $0.35 per hour to $3.00 per hour in specific circumstances. Premiums may be based on schedule, facility, season, or specific work performed. Multiple premiums may apply if applicable criteria are met.

Minimum Qualifications...

Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.

Preferred Qualifications...

Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.

Customer Service, Retail experience including operating front end equipment (for example, cash register), Working with mobile retail applications

Primary Location...

9440 W Broad St, Richmond, VA 23294-5330, United States of America

Walmart Glassdoor Company Review

3.4

Walmart DE&I Review

No rating

CEO of Walmart

Doug McMillon

Approve of CEO

Average salary estimate

$42640 / YEARLY (est.)

min

max

$35360K

$49920K

If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.

What You Should Know About (USA) Member Specialist, Walmart

Sam's Club is looking for a Member Specialist to join our team in Richmond, VA! In this role, you will be the friendly face that ensures our area is well-maintained and organized, while also providing exceptional member service. Imagine helping customers with their purchases, assisting them at self-checkout, and making sure they have all the information they need about our products and services. You'll also play a key role in safeguarding our assets, keeping an eye out for potential issues, and executing emergency procedures when necessary. Your expertise will be crucial in training other team members and implementing company policies rooted in integrity, respect, and excellence. At Sam's Club, we value our associates and promote a culture of belonging where everyone can thrive and feel supported. This position comes with competitive pay, excellent health benefits, and a range of paid time off options to support your work-life balance. Joining us means not only aiding our members, but also being part of a community that’s dedicated to personal and professional growth. If all of this sounds like a great fit for you, then we want to hear from you! Come be a part of our Sam's Club family, where you can make a difference every day.

Frequently Asked Questions (FAQs) for (USA) Member Specialist Role at Walmart

What are the main responsibilities of a Member Specialist at Sam's Club?

As a Member Specialist at Sam's Club, your key responsibilities include maintaining a well-organized shopping area, assisting members with their purchases at self-checkout, and resolving any issues they may have. You'll provide member service by reviewing receipts, answering questions about products, and guiding members in using self-service technology efficiently.