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Vision Center Manager NL 1

Position Summary...

What you'll do...

Drives sales in the Vision Center by ensuring effective merchandise presentation including accurate and competitive pricing proper signing and instock and inventory levels budgeting and forecasting sales and assessing economic trends and community needs
Models enforces and provides direction and guidance to Associates on proper CustomerMember service approaches and techniques to ensure CustomerMember needs complaints and issues are successfully resolved within Company guidelines and standards
Oversees the implementation of and participates in community outreach programs and encourages Associates to serve as good members of the community
Ensures compliance with Company and legal policies procedures and regulations for the Vision Center by analyzing and interpreting reports implementing and monitoring asset protection and safety controls overseeing safety operational and quality assurance reviews developing and implementing action plans to improve performance providing direction and guidance on executing Company programs and strategic initiatives and directing the Vision Center Associates in ensuring confidentiality of information documentation and assigned records
Provides supervision and development opportunities for Associates in the Vision Center by hiring training mentoring assigning duties providing recognition and ensuring diversity awareness
Ensures the provision of quality eyewear by consulting with and educating MembersCustomers selecting products based on MemberCustomer needs obtaining measurements verifying prescriptions maintaining confidential information performing minor frame repair and maintaining Optical equipment
Upholds the Companys Open Door Policy: by meeting with Associates and listening to concerns researching issues reviewing Company policies and procedures and suggesting resolution for Associates Coordinates completes and oversees jobrelated activities and assignments by developing and maintaining relationships with key stakeholders supporting plans and initiatives to meet customer and business needs identifying and communicating goals and objectives building accountability for and measuring progress in achieving results identifying and addressing improvement opportunities and demonstrating adaptability and promoting continuous learning Provides supervision and development opportunities for associates by hiring and training mentoring assigning duties providing recognition and ensuring diversity awareness Ensures compliance with company policies and procedures and supports company mission values and standards of ethics and integrity by implementing related action plans utilizing and supporting the Open Door Policy: and providing direction and guidance on applying these in executing business processes and practices

Respect the individual: Builds highperforming teams embraces differences in people cultures ideas and experiences creates a workplace where associates feel seen supported and connected through a culture of belonging creates opportunities for all associates to thrive and performx000B
Respect the individual: Works collaboratively builds strong and trusting relationships communicates with impact energy and positivity to motivate and influencex000B
Respect the individual: Attracts and retains the best talent empowers and develops talent and recognizes others contributions and accomplishments

Act with Integrity: Maintains and promotes the highest standards of integrity ethics and compliance models the Walmart values to support and foster our culture holds oneself and others accountable supports Walmarts goal of becoming a regenerative company by making a positive impact for associates customers members and the world around useg creating a sense of belonging eliminating waste participating in local giving

Act with Integrity: Acts in a selfless manner and is consistently humble selfaware honest fair and transparent

Serve Our Customers and Members Delivers results while putting the customer first considers and adapts to how where and when customers shop and applies the EDLP and EDLC business models to all plans

Serve Our Customers and Members Makes decisions based on data insights and analysis balances short and longterm priorities and considers our customers fellow associates shareholders suppliers business partners and communities when making plans

Strive for Excellence: Displays curiosity and a desire to learn takes calculated risks demonstrates courage and resilience and encourages learning from mistakes

Strive for Excellence: Drives continuous improvements adopts and encourages the use of new technologies and skills and supports others through change

At Walmart, we offer competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet. Health benefits include medical, vision and dental coverage. Financial benefits include 401(k), stock purchase and company-paid life insurance. Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting. Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more.

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You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws, where applicable.

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For information about PTO, see https://one.walmart.com/notices.

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Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart.

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Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms.

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For information about benefits and eligibility, see One.Walmart.

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The hourly wage range for this position is $27.00-$37.00*

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*The actual hourly rate will equal or exceed the required minimum wage applicable to the job location.

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Additional compensation includes annual or quarterly performance bonuses.

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Additional compensation for certain positions may also include:

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- Regional Pay Zone (RPZ) (based on location)

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- Sales Volume Category (SVC) (based on facility sales volume)

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Minimum Qualifications...

Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.

Minimum Qualifications: Completion of 2 or more years of college OR 1 year’s retail experience and 1 year’s supervisory experience OR 2 years’ general work experience including 1 year’s optical experience.
High school diploma or equivalent.
Current eligibility to work as an optician or apprentice optician under applicable state laws, regulations, and/or rules.

Preferred Qualifications...

Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.

Supervising Associates

Primary Location...

3221 W 86Th St, Indianapolis, IN 46268-3606, United States of America
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Average salary estimate

$66500 / YEARLY (est.)
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$56000K
$77000K

If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.

What You Should Know About Vision Center Manager NL 1, Walmart

Are you an enthusiastic leader with a passion for providing exceptional customer service? As the Vision Center Manager at Walmart in Indianapolis, IN, you'll drive sales and ensure our Vision Center operates smoothly while making a positive impact in the community. This role not only involves overseeing merchandise presentation and maintaining stock levels but also engaging with our wonderful customers and helping them find the perfect eyewear solutions. You’ll elevate the customer experience by guiding your team—who you’ll hire, train, and mentor—on how to meet customer needs and resolve any issues. Your analytical mindset will be essential as you interpret reports and monitor safety and performance metrics to adapt strategies that ensure our Vision Center exceeds expectations. Additionally, you'll coordinate community outreach initiatives and support the Walmart values by creating an inclusive environment where all Associates can thrive. With competitive pay, a host of benefits, and opportunities for growth and development, this is a fantastic chance for someone who loves to lead, inspire, and innovate in a dynamic retail setting. If you have at least 2 years of college experience or relevant retail experience, you're already on the right track. Join us at Walmart, where you'll have the resources and support to make a real difference for our Customers and your team!

Frequently Asked Questions (FAQs) for Vision Center Manager NL 1 Role at Walmart
What responsibilities does the Vision Center Manager at Walmart have?

The Vision Center Manager at Walmart is responsible for driving sales and ensuring effective merchandise presentation in the Vision Center. This includes maintaining inventory levels, ensuring compliance with company policies, and overseeing exceptional customer service. The manager also engages with the community through outreach programs and leads a team of associates to deliver outstanding service.

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What qualifications are needed to apply for the Vision Center Manager position at Walmart?

To apply for the Vision Center Manager position at Walmart, candidates must have completed at least 2 years of college or possess 1 year of retail and supervisory experience, or 2 years of general work experience with 1 year of optical experience. A high school diploma or equivalent and current eligibility to work as an optician under state laws are also required.

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What benefits do Vision Center Managers at Walmart receive?

Vision Center Managers at Walmart enjoy comprehensive health benefits, including medical, vision, and dental coverage, as well as financial benefits like a 401(k) plan and performance-based bonuses. Additional perks include paid time off, military leave pay, and Walmart's 'Live Better U' education benefit program, which covers tuition expenses.

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How does the Vision Center Manager role contribute to Walmart’s community engagement?

The Vision Center Manager plays a vital role in community engagement by overseeing and participating in outreach programs, encouraging associates to become active community members. By ensuring that the Vision Center serves the needs of the community, the manager helps Walmart fulfill its mission of making a positive impact beyond retail.

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What skills are important for a Vision Center Manager at Walmart?

Key skills for a Vision Center Manager at Walmart include strong leadership abilities, excellent customer service skills, financial acumen for budgeting and forecasting, and the ability to analyze and interpret reports. Additionally, interpersonal skills for mentoring staff and a commitment to fostering an inclusive workplace are crucial.

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Common Interview Questions for Vision Center Manager NL 1
What strategies would you use to improve sales in the Vision Center?

To improve sales, I would analyze current sales data to identify trends and areas for growth. Implementing targeted marketing initiatives, enhancing product knowledge among associates, and ensuring optimal customer engagement through personalized service would be key strategies.

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How do you prioritize customer service in your management style?

I prioritize customer service by instilling a customer-first mindset in my team, providing training on effective service techniques, and actively seeking customer feedback to make necessary adjustments. Recognizing and rewarding associates who exemplify great service is also part of my approach.

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Can you describe a time when you had to resolve a conflict among associates?

I faced a conflict between two team members regarding duty assignments. I facilitated a conversation where each could express their concerns. By encouraging open communication and focusing on team goals, we reached a mutual understanding and improved collaboration.

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What experience do you have with budgeting and forecasting?

In my previous role, I managed a budget of over $300,000. I regularly analyzed sales trends and adjusted forecasts to align with changing market conditions. This experience has equipped me with the skills to effectively manage the Vision Center's financial performance.

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How do you stay updated on industry trends in optical retail?

I stay updated by attending industry conferences, subscribing to relevant publications, and actively engaging with professional networks. This helps me understand new technologies and customer preferences, which I can then incorporate into our operations.

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How would you ensure compliance with company and legal policies in the Vision Center?

Ensuring compliance involves regular training sessions for associates on company policies and state regulations. I would implement checklists and conduct periodic reviews to ensure all practices align with legal standards.

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What would you do if an associate consistently underperformed?

I would first have a one-on-one conversation to understand any underlying issues. Depending on the response, I might provide additional training, set clear performance expectations, or explore if the role is a fit for them.

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Why do you believe community outreach is important for a Vision Center?

Community outreach is vital because it establishes a positive relationship with local customers while demonstrating Walmart's commitment to the community’s well-being. It enhances our brand reputation and encourages customer loyalty.

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What systems or tools do you consider essential for managing a retail environment?

Essential tools include inventory management software to ensure stock levels are maintained, customer relationship management systems to track customer interactions, and financial analysis tools to forecast sales accurately.

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How would you handle a dissatisfied customer in the store?

I would listen actively to the customer's complaint, empathize with their situation, and work quickly to resolve the issue, whether that means offering an exchange, refund, or alternative solutions, to ensure they leave satisfied.

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DATE POSTED
April 8, 2025

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