In House Greeter - job 2 of 3

As an In House Greeter at Westgate Resorts in Las Vegas, you'll be the first point of contact for guests, responsible for warmly welcoming them and assisting with the check-in process. Your duties include providing knowledge about resort amenities and local attractions, entering guest information into our systems, and directing guests to appropriate areas within the resort. You'll also collaborate with sales representatives to support their appointments and maintain a positive demeanor to ensure a great guest experience.

To be considered for the In House Greeter role at Westgate Resorts, candidates should have a high school diploma or GED. Previous experience in customer service or hospitality is preferred, alongside exceptional interpersonal and communication skills. The ability to multitask in a fast-paced environment, maintain a friendly attitude, and proficiency in data entry are also key qualifications. Additionally, a Nevada Health Card is required.

Westgate Resorts is committed to employee growth, offering various advancement and development opportunities for In House Greeters. As part of the company culture, you can benefit from ongoing training programs, access to Employee Assistance Programs, and opportunities to participate in community involvement initiatives, enabling you to broaden your skills and progress in your career.

At Westgate Resorts, In House Greeters can enjoy a comprehensive benefits package that includes competitive pay, a 401K with a generous company match, paid time off, and various wellness programs. Employees also receive discounts on hotels, resorts, restaurants, and entertainment, enhancing your overall employment experience while providing career stability and work-life balance.

While it's not strictly required, having knowledge of Las Vegas attractions is beneficial for In House Greeters at Westgate Resorts. This knowledge allows you to provide valuable recommendations to guests looking to explore the area, enhancing their overall experience and demonstrating your expertise about the local environment.

When faced with a difficult guest, as an In House Greeter, it's essential to remain calm and composed. Listen actively to their concerns, empathize with their feelings, and reassure them that you are there to help. Offer effective solutions or escalate the issue to a supervisor if necessary. Demonstrating patience and maintaining a friendly demeanor will help defuse the situation.

In an interview, when asked about exceptional customer service, discuss a specific instance where you went above and beyond for a customer. Highlight the actions you took, how you assessed the situation, and the positive outcomes that resulted, showcasing your commitment to guest satisfaction, which is crucial for an In House Greeter role.

Discuss qualities like strong interpersonal skills, a positive attitude, excellent communication abilities, and multitasking skills. Emphasize your dedication to providing a welcoming atmosphere and your ability to proactively meet guest needs, integral to being an effective In House Greeter.

In a busy setting, prioritizing tasks requires effective time management. Explain that you would first assess the urgency of each request and greet each guest warmly while managing their expectations. Utilize teamwork by involving other staff members if needed, demonstrating your willingness to collaborate.

Describe a typical day by discussing your responsibilities like welcoming guests, managing check-ins, assisting with inquiries, and collaborating with sales representatives. Stress the importance of creating positive first impressions and ensuring all guest interactions are handled efficiently and with enthusiasm.

Promoting resort amenities effectively involves enthusiasm and knowledge. Explain that you would introduce guests to the amenities during check-in and engage them in conversation about their interests, allowing you to provide tailored recommendations that enhance their stay and encourage them to explore.

To stay organized, you could mention techniques like using checklists, prioritizing tasks based on urgency, and keeping open communication with your team. Highlight that you adapt quickly to changes and maintain focus, ensuring all guests receive timely assistance without compromising service quality.

Discuss the importance of viewing feedback as constructive. Ideally, you would thank guests for their input, gauge their feelings, and take immediate action to address concerns. This approach not only shows that you value their experience but can also turn negative situations into opportunities for improvement.

Share your enthusiasm for hospitality and helping guests create unforgettable memories. Emphasize your admiration for Westgate's diverse vacation options, commitment to customer satisfaction, and desire to contribute to a positive working environment that fosters teamwork and community.

Responding to such inquiries involves being informed and engaging. You could mention some popular attractions tailored to the guest's interests. Stress your willingness to provide maps, brochures, or personal recommendations to help enhance their Las Vegas experience, showcasing your desire to go above and beyond.