Shuttle Driver

As a Shuttle Driver at White River Toyota, you'll be responsible for meeting and greeting customers, transporting them to their desired locations while their vehicles are serviced, and picking them up once their services are complete. Additionally, you'll assist in the service lane by moving vehicles as needed and performing other duties as assigned, ensuring smooth operations within the service department.

To qualify for the Shuttle Driver position at White River Toyota, candidates must possess a clean and valid driver's license. Exceptional customer service skills are essential, along with a friendly demeanor and the ability to communicate effectively with customers and coworkers. A healthy sense of humor to create a positive atmosphere will also serve you well in this role.

The work schedule for a Shuttle Driver at White River Toyota is Monday through Friday, from 7:30 am to 4:30 pm. This means you'll have your evenings and weekends free, making it a great opportunity for those looking for a balanced work-life schedule while still being part of a bustling service department.

Shuttle Drivers at White River Toyota enjoy an array of benefits, including medical, dental, life, and disability insurance, flexible spending accounts, childcare reimbursement, and a 401(k) plan with company matching. Employees will also enjoy the immediate accrual of paid time off, wellness offerings like a free corporate gym membership, and substantial discounts on vehicle services and detailing.

At White River Toyota, we believe in maintaining a supportive and positive work environment for all our employees. As a Shuttle Driver, you'll be a core part of the H-Team, enjoying company-sponsored events, community involvement, free unlimited coffee, and opportunities to connect with coworkers. We strive to foster collaboration and camaraderie, making every day at work a rewarding experience.

When answering this question, focus on your passion for customer service and how it aligns with White River Toyota's mission. Highlight your desire to contribute to a positive customer experience and how the company's values resonate with you.

Use the STAR method (Situation, Task, Action, Result) to structure your answer. Describe a specific situation where you went above and beyond for a customer, the steps you took to ensure their satisfaction, and the positive outcome of your actions.

Express empathy and patience when addressing customer concerns. Share that you'd listen actively to their issues, respond calmly, and work to find a resolution while ensuring their comfort and safety during the ride.

Mention your commitment to safety, such as performing routine vehicle checks, keeping the interior clean and clutter-free, and adhering to mileage and maintenance logs. Emphasize the importance of a safe environment for both the customers and yourself.

Discuss the importance of effective communication and time management. You might mention using a systematic approach to prioritize based on customer appointments and maintaining flexibility to adapt to changing schedules.

Highlight key qualities such as punctuality, excellent communication skills, a friendly attitude, and a strong sense of responsibility. Describe how these traits contribute to a positive experience for customers and the overall reputation of the dealership.

Share your strategies for building rapport with customers, such as introducing yourself, engaging in polite conversation, and ensuring their preferences for the ride experience are met—like preferred music or silence—would all contribute to their comfort.

Provide examples from previous roles where you have driven professionally, focusing on logistics, customer transport, or service-related duties. Discuss the positive outcomes that your driving contributed to the overall customer service experience.

Talk about your strategies for maintaining engagement during repetitive tasks, such as setting small personal goals, enjoying conversations with different customers, or finding joy in the role of helping customers feel valued.

Mention effective time management techniques, such as planning routes in advance, accounting for traffic conditions, and clearly communicating pickup times to customers ahead of their appointments to ensure prompt arrivals.