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Leasing and Occupancy Specialist II (Evergreen East)

WinnCompanies is searching for a Leasing and Occupancy Specialist II to join our team at Evergreen East, a 508-unit LIHTC community located in Fairport, NY.


In this role, you will perform all day-to day leasing and marketing activities related to apartment rentals, move-ins, re-certifications, and lease renewals. You will provide outstanding service to customers, residents, and clients while maintaining budgeted occupancy at the highest attainable rents at all times.


Please note that the pay range for this position is $21.00 to $24.00 per hour, depending on experience.


The regular work schedule will be Monday through Friday, from 8:30AM to 5:00PM. Additionally, since this is a lease-up, the selected candidate will be also be required to work the following shifts on a rotational basis: (1) one weeknight from 11:00AM to 7:00PM and (2) Saturdays and Sundays.


Responsibilities
  • Interact with prospective and current residents to achieve maximum occupancy.
  • Generate and manage traffic, lotteries, wait list, property tours, leasing apartments, qualifying prospects, and following up on prospects leads.
  • Prepare lease documentation applicable to program types, complete move-in paperwork, and procedures, maintain applicable databases, and ensure tour route, amenity areas, and show units are to company standard.
  • Deliver customer service that exceeds expectations for new and current residents. Educate and implement WinnCompanies programs, processes, and policies to new and current residents as applicable.
  • Review, prioritize, and distribute resident service requests as required. May assist with the planning and facilitation of property events or programs required by the mixed income program guidelines.
  • May assist on-site management with ensuring all marketing documents, supplies, reports, advertisements, and web content are current and updated as necessary based on property, regional or corporate initiatives.
  • Maintain relationships with area businesses, local housing offices, employers, and real estate brokers to generate new business or to maintain an extensive waiting list for all unit types.
  • Remain current with local events and hiring trends that may have an impact on the property.
  • Maintain knowledge and understanding of current and sub markets; to include competitors and customer demographics.
  • During the application or recertification process, responsible to gather appropriate documents by program types for residency approval submission to the appropriate person or third party vendor for review and approval.
  • Remain up to date with any/all federal, state, and/or other regulatory requirements and programs.


Requirements
  • High school diploma or GED equivalent.
  • 3-5 years of relevant work experience.
  • Direct experience with tax credit programs, specifically Project-Based Section 8.
  • Ability to work evenings and weekends on a rotational basis.
  • Experience with various computer systems, including Microsoft Office.
  • Outstanding verbal and written communication skills.
  • Excellent customer service skills.
  • Superb attention to detail.
  • Strong organizational and time management skills.
  • Ability to work with a diverse group of people and personalities.


Preferred Qualifications
  • Associate's degree.
  • Advanced knowledge of Section 42 and RAD-PBRA.
  • Experience with Yardi or RealPage property management software.
  • Bilingual in English and Spanish.
  • SHCM certification.
  • NALP certification.


$21 - $24 an hour

Our Benefits:

Permanent full-time US employees are eligible to participate in the following benefits:

- Generous time off policies (including 11 paid holidays (12 for MA employees); Generous Accrued Time Off increasing with years of service; Generous paid sick time; Annual day of service; Floating Holiday)

- 401(k) plan options with a company match

- Various Comprehensive Medical, Dental, & Vision plan options

- Flexible Spending Account, Dependent Care Flexible Spending Account, Health Savings Account options with HSA annual employer contribution

- Long Term Disability and voluntary Short Term Disability; Basic Term Life Insurance and AD&D; optional supplemental life insurance

- Health Expense Reimbursement program (including gym memberships, equipment, and subscriptions)

- Tuition Reimbursement program and continuous training and development opportunities

- Wellbeing program (group challenges, seminars, opportunities to earn points to reduce medical premiums), Employee Assistance Program, & Commuter and Parking Reimbursement options

- Employee Corporate Discount Programs (Verizon Wireless, Home Depot Pro, Staples, and more!)

- Flexible and/or Hybrid schedules are available for certain roles

- Employee Relief Program supporting employees with unexpected hardships that place undue financial stress on them and their families

- To learn more, visit winnbenefits.com


Why WinnCompanies?

A job you can be proud of: WinnCompanies is a nationally recognized leader in apartment community management and development. Our team members are committed to helping people in the communities we serve and making a positive difference in their lives. 

A job that challenges you: Our employees are responsible for our growth and success, and we challenge our team members to always be their best in our fast-paced, dynamic and rewarding workplace. 

A job you can learn from: We offer multi-faceted leadership and learning opportunities to support our team members’ career growth and professional development.

A team that caresWe value teamwork, innovation, diversity and mutual respect. Through our recognition and rewards programs, we’re committed to celebrating and uplifting our team members.

 

About Us:

WinnCompanies is a mission-driven, national business focused on building and operating top quality affordable housing communities for individuals and families of all incomes, including members of the U.S. Armed Forces and their families. Our people are the source of our success – 4,400+ team members working together to create the best possible living communities in 24 states, Washington, D.C., and Puerto Rico.

 

Whether your skills are in operations, maintenance, leasing, compliance, marketing, IT, HR, accounting or finance, there’s a role for you at WinnCompanies. Your passion for excellence can help us make a positive impact in the lives of real people every day.


If you are a California Resident, please see our Notice of Collection here.

Current Winn employees should apply through this internal link.

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What You Should Know About Leasing and Occupancy Specialist II (Evergreen East), WinnCompanies

WinnCompanies is on the lookout for a Leasing and Occupancy Specialist II to join our dedicated team at Evergreen East, a vibrant 508-unit LIHTC community in Fairport, NY. In this role, you’ll dive into the exciting daily tasks of leasing and marketing our apartments, while ensuring smooth move-ins, re-certifications, and lease renewals. Your expertise will shine as you provide exceptional service to prospective and current residents, helping to maintain our budgeted occupancy at peak levels. Imagine working in a positive environment where your actions truly make a difference in people's lives! You'll be engaging with potential tenants, managing waitlists, and ensuring all leasing documentation is on point. Collaboration is key, so you'll also be building relationships with local businesses and housing offices to keep our community thriving. Plus, you’ll be staying ahead of market trends, ensuring your knowledge is sharp when engaging with our diverse clientele. Here at WinnCompanies, we empower our team members by investing in their professional development, and your role will be central to our continued success. With a competitive pay range of $21.00 to $24.00 an hour, alongside great benefits and a supportive work culture, there’s never been a better time to join us and be part of something meaningful. If you enjoy being part of a fast-paced environment and thrive in making lasting connections, we can’t wait to see what you’ll bring to our Evergreen East community!

Frequently Asked Questions (FAQs) for Leasing and Occupancy Specialist II (Evergreen East) Role at WinnCompanies
What responsibilities come with the Leasing and Occupancy Specialist II position at WinnCompanies?

As a Leasing and Occupancy Specialist II at WinnCompanies, you'll be responsible for numerous leasing and marketing activities, including conducting property tours, preparing lease documentation, managing traffic for vacancies, and interacting with residents to maintain occupancy rates. Your role requires a focus on customer service and precise attention to detail in relation to move-in paperwork and resident service requests.

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What skills are essential for a Leasing and Occupancy Specialist II at Evergreen East?

Essential skills for the Leasing and Occupancy Specialist II at Evergreen East include outstanding communication skills, customer service expertise, strong organizational capability, and proficiency in computer systems like Microsoft Office. Moreover, experience with tax credit programs, especially Project-Based Section 8, is crucial for navigating the complexities of this role.

Join Rise to see the full answer
What does the work schedule look like for a Leasing and Occupancy Specialist II at WinnCompanies?

The work schedule for the Leasing and Occupancy Specialist II at WinnCompanies is typically Monday through Friday from 8:30 AM to 5:00 PM. However, it also requires flexibility to work certain evenings and weekends on a rotational basis as part of leasing activities, ensuring that all prospective and current residents receive optimum support during their interactions.

Join Rise to see the full answer
What kind of benefits can you expect as a Leasing and Occupancy Specialist II at WinnCompanies?

Leasing and Occupancy Specialist II at WinnCompanies can look forward to an impressive benefits package including generous paid time off, 401(k) options with a match, comprehensive medical and dental plans, tuition reimbursement, and even wellness programs to support employee's personal health and growth, creating a balanced work-life environment.

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What are the educational requirements for the Leasing and Occupancy Specialist II role at Evergreen East?

The minimum educational requirement for the Leasing and Occupancy Specialist II role at Evergreen East is a high school diploma or GED equivalent. However, an associate's degree, certifications such as SHCM or NALP, and relevant experience in tax credit programs can significantly enhance a candidate's viability for this position.

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How does the Leasing and Occupancy Specialist II at WinnCompanies contribute to the community?

In the role of Leasing and Occupancy Specialist II at WinnCompanies, you contribute to the community by helping individuals and families find suitable living arrangements and maintain vibrant communal living. Through exceptional service and attention to detail, you create happy homes while fostering positive interactions between residents and local businesses, which is crucial for a thriving community.

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What are the growth opportunities for a Leasing and Occupancy Specialist II at WinnCompanies?

WinnCompanies offers ample growth opportunities for a Leasing and Occupancy Specialist II. With a commitment to employee training and development, there are pathways for career advancement into higher management roles, as well as specializations in areas such as marketing and compliance, ensuring your career continues to progress.

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Common Interview Questions for Leasing and Occupancy Specialist II (Evergreen East)
What experience do you have that makes you a great fit for the Leasing and Occupancy Specialist II position?

When answering this question, focus on your relevant experiences, particularly in property management and customer service. Highlight your previous roles, specifying your achievements in enhancing occupancy rates, managing resident relations, and any direct experiences with tax credit programs, including Project-Based Section 8.

Join Rise to see the full answer
Can you describe a challenging situation you faced in your previous leasing role and how you handled it?

Provide a specific example of a challenge you faced, such as a difficult tenant situation or an unexpectedly low occupancy rate. Emphasize your problem-solving skills, communication strategies, and how you successfully resolved the issue while upholding company policies and maintaining resident satisfaction.

Join Rise to see the full answer
How do you prioritize tasks when managing multiple responsibilities in a leasing office?

Discuss your organizational strategies, such as using digital tools for task management, creating daily or weekly to-do lists, or allocating time slots for different tasks. Showcase your ability to remain flexible and prioritize urgent issues while also meeting long-term goals regarding occupancy and resident satisfaction.

Join Rise to see the full answer
What is your experience with property management software, specifically Yardi or RealPage?

If you have experience with Yardi or RealPage, explain how you utilized these tools in your previous roles. Share instances where this software has helped you streamline operations, manage leasing documents, or improve tenant communication, reinforcing your tech-savvy nature in a property management setting.

Join Rise to see the full answer
How do you handle resident concerns or complaints?

Detail your approach to addressing resident complaints, emphasizing empathy, understanding, and active listening. Explain how you strive to resolve issues promptly, maintain a positive rapport with residents, and follow-up to ensure their concerns are fully addressed, illustrating your commitment to exceptional customer service.

Join Rise to see the full answer
Why is customer service particularly important in the role of a Leasing and Occupancy Specialist II?

Discuss how customer service is critical in the leasing role because it directly affects occupancy rates and resident satisfaction. Explain how a positive customer experience can lead to referrals and repeat business, making it essential for achieving organizational success and community reputation.

Join Rise to see the full answer
How would you educate new residents about our community and its programs?

Explain your strategy for orienting new residents, focusing on personalized tours, providing informational packets, or hosting orientation events. Convey your enthusiasm for not only making them feel welcomed but also ensuring they fully understand available programs and amenities, contributing to a sense of belonging.

Join Rise to see the full answer
What would you do if you discovered a vacancy that hadn’t been marketed to potential tenants?

Here, you can address proactive strategies like immediately creating a marketing plan to fill the vacancy, conducting outreach through various platforms, and leveraging existing waiting lists. Highlight that maintaining communication with potential tenants is vital to minimize vacancy periods.

Join Rise to see the full answer
How do you stay current with local housing trends and regulations?

Share your methods for keeping informed about the housing market, including attending workshops, following relevant news publications, and networking with professionals in your field. This not only shows your commitment to the role but also ensures compliance with local regulations and timely response to market changes.

Join Rise to see the full answer
What motivates you in your work as a Leasing and Occupancy Specialist II?

Reflect on personal motivations like helping people find their homes, achieving high occupancy rates, or making a positive impact in your community. Illustrate your passion for the industry and how it drives you to excel in your role, ensuring you bring energy and enthusiasm to the position.

Join Rise to see the full answer
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Through the efforts of our outstanding team members, WinnCompanies is the creator and champion of the best possible living communities for our residents and clients, achieved through strong partnerships, a passion for excellence and a commitment t...

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November 29, 2024

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