Learning Experience Manager

As an EEO/Affirmative Action Employer, all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, or veteran status.

Waste Management (WM), a Fortune 250 company, is the leading provider of comprehensive waste and environmental services in North America. We are strongly committed to a foundation of operating excellence, professionalism and financial strength. WM serves nearly 25 million customers in residential, commercial, industrial and municipal markets throughout North America through a network of collection operations, transfer stations, landfills, recycling facilities and waste-based energy production projects. 

I.  Job Summary

The Manager of Learning Experience Design will lead a team of creative instructional designers and developers in designing and delivering innovative, engaging, and effective learning experiences. This role is responsible for overseeing the design and development of high-impact learning solutions that drive business performance, support employee growth, and align with organizational goals. The ideal candidate will be a strategic thinker with a passion and proven track record for designing innovative learning solutions, a strong ability to lead teams, and for implementing modern instructional methodologies.

II. Essential Duties and Responsibilities  To perform this job successfully, an individual must be able to perform each essential duty satisfactorily

• Lead, mentor, and inspire a team of instructional designers and developers, fostering creativity, collaboration, and professional growth.
• Develop and execute a strategic vision for instructional design that aligns with organizational goals and enhances employee learning experiences.
• Oversee the design and development of blended learning experiences, including eLearning, instructor-led training (ILT), virtual instructor-led training (vILT), microlearning, and performance support tools.
• Partner with key stakeholders, including business leaders, subject matter experts (SMEs), and learning partners, to recommend the appropriate learning solution.
• Drive a culture of continuous improvement, leveraging data and learner feedback to refine learning solutions.
• Guide the use of interactive elements such as scenario-based learning, simulations, gamification, and adaptive learning technologies.
• Develop standards and templates to maintain consistency and quality in learning materials.
• Establish project timelines, deliverables, and milestones while optimizing team workload and resources.
• Explore and implement cutting-edge learning solutions such as AI-driven learning, VR/AR, and adaptive learning pathways.

III. Supervisory Responsibilities

The highest level of supervisory skills required in this job may be the management of employees. This includes:

Management of one or more exempt and/or non-exempt team members

 IV. Qualifications

The requirements listed below are representative of the qualifications necessary to perform the job. Must live and work in the US. 

 A. Education and Experience

Education: Bachelor’s Degree (accredited) or in lieu of degree, High School Diploma or GED (accredited) and 4 years of relevant experience 

Experience: Seven (7) years of relevant work experience. (in addition to education requirement) 

B.  Certificates, Licenses, Registrations or Other Requirement

None Required 

V. Work Environment

Listed below are key points regarding environmental demands and work environment of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.

• Normal setting for this job is remote

The expected pay range for this position across the U.S is $113,000- $145,000K. This range represents a good faith estimate for this position. The specific salary offered to a successful candidate may be influenced by a variety of factors including the candidate's relevant experience, education, training, certifications, qualifications, and work location.

Benefits 
At WM, each eligible employee receives a competitive total compensation package including Medical, Dental, Vision, Life Insurance and Short Term Disability. As well as a Stock Purchase Plan, Company match on 401K, and more! Our employees also receive Paid Vacation, Holidays, and Personal Days. Please note that benefits may vary by site. 

If this sounds like the opportunity that you have been looking for, please click “Apply.”