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Sr Environmental Project Manager - Customer Implementation

Why Work for WM?
Stability. Growth. People-First Culture.
 

About the Sr Environmental Project Manager - Customer Implementation
The Support Operations Sr. Project Manager is part of a small team specifically organized to launch and support new SES operations or provide backfill where needed. This position will report into the Support Team TM and manage several exempt and non-exempt positions. This position will be deployed to new and existing customer locations to plan and direct all onsite or remote activities at highly complex client location(s) with revenues over $.5MM, in relation to the storage, transportation and disposal of multiple hazardous and non-hazardous wastes and other related services following federal, state & local regulations. Manage and plan activities of onsite personnel or 3rd party contractors. Serve as liaison between client and vendors in relation to service issues and contract management. Maintain pre-established standards for safety and environmental issues. Identify regulatory, business, personnel concerns, develop and implement processes and solutions. Additionally, this position will work with management to develop and implement a strategic project roadmap and operational framework. This position will be deployed until these sites have the permanent personnel required to service the project.

Position is remote, however individual must reside in or be willing to relocate to the greater Indianapolis, IN area.

Essential Duties and Responsibilities
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Other minor duties may be assigned.  

  • Expected travel >80%
  • Responsible for managing all operational aspects of new customer launches, including all temporary and permanent personnel, until the location has all necessary trained headcount to support the operation
  • Train permanent staff on WM and customer responsibilities and expectations
  • Manage, measure, and track personnel daily responsibilities and activities. Coordinate team assignments, roles and responsibilities to ensure compliant and efficient completion of work responsibilities. 
  • Promote culture of safety by ensuring site personnel are properly trained to perform assigned duties and comply with safety, environmental, federal, state and local regulations. Ensure that all team members maintain up to date certifications and training.
  • Coordinate logistics for transportation of hazardous and non-hazardous waste from client site including profiling, scheduling, manifesting and physically loading bulk and drum loads.
  • Consult with client to identify, design and implement cost saving opportunities and proposals.
  • Ensure compliance with Waste Management client and government regulations by reviewing necessary inspections and reporting. Identify areas of risk and develop and implement corrective actions. Resolve all issues in a timely manner. 
  • Review and comprehend client and vendor financial obligations including invoicing, reporting and contracts. Enact changes and processes to maintain contractual compliance while optimizing EBIT.
  • May occasionally be required to perform labor-intensive activities (e.g., drum collection and bulking).

Supervisory Responsibilities
The highest level of supervisory skills required in this job is the management of supervisory employees.  This includes:

  • Direct supervision of 2+ full-time exempt level employees.
  • Indirect supervision of 10 - 20 on-site employees and contractors.

Qualifications
The requirements listed below are representative of the qualifications necessary to perform the job.

Must live and work in the U.S.
  
Education and Experience

  • Education: Bachelor's Degree (accredited) in job related field, or in lieu of degree, High School Diploma or GED (accredited) and four (4) years of relevant work experience. 
  • Experience: Five (5) years of relevant experience is required (in addition to education requirement).

Certificates, Licenses, Registrations or Other Requirements

  • Valid Drivers License
  • TWIC Card or ability to obtain prior to starting
  • OSHA 40-hour HAZWOPER Certification or the ability to obtain one within 30 days of starting,
  • Pre-assignment and/or customer-specific drug and/or alcohol testing may be required by certain customer-contract requirements. Such testing may include urinalysis, oral swab, drug hair follicle testing and/or alcohol testing.

Other Knowledge, Skills or Abilities Required

  • Profit and loss (budgeting)
  • Project management
  • Customer service and vendor management
  • An entrepreneurial skill set is highly valued with the ability to creatively achieve stretch goals and provide new services and value to existing customers.
  • Supervisory and team building skills
  • Creative problem solving and innovative thinker
  • Effective and concise communication
  • Adept decision making
  • Strategic thinking
  • Strong leadership and relationship building skills
  • Strong business acumen and financial knowledge
  • Self-motivated and directed with a keen sense of urgency to deliver results

Work Environment
Listed below are key points regarding environmental demands and work environment of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.

  • Required to use motor coordination with finger dexterity (such as keyboarding, machine operation, etc.) most of the work day;
  • Required to exert physical effort in handling objects up to 50 pounds most of the work day;
  • Required to be exposed to physical occupational risks (such as cuts, burns, exposure to toxic chemicals, etc.) most of the work day;
  • Required to be exposed to physical environment which involves dirt, odors, noise, weather extremes or similar elements most of the work day;
  • Normal setting for this job is: indoor and outdoor with frequent visits to sites.

The expected base pay range for this on-site position is $70,870/annually - $103,896/annually. This range represents a good faith estimate for this position. The specific salary offered to a successful candidate may be influenced by a variety of factors including the candidate’s relevant experience, education, training, certifications, qualifications, and work location. In addition, this position is eligible for a 15% annual target bonus. 

Benefits
At Waste Management, each eligible employee receives a competitive total compensation package including Medical, Dental, Vision, Life Insurance and Short Term Disability. As well as a Stock Purchase Plan, Company match on 401K, and more! Our employees also receive Paid Vacation, Holidays, and Personal Days. Please note that benefits may vary by site.

As an EEO/Affirmative Action Employer, all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, or veteran status.

If this sounds like the opportunity that you have been looking for, please click "Apply.

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What You Should Know About Sr Environmental Project Manager - Customer Implementation, WM

Are you ready to take your career to the next level? Waste Management is searching for a passionate Sr Environmental Project Manager - Customer Implementation to join our team in Indianapolis, Indiana. This isn't just a job; it's a unique opportunity to be part of a growing company that puts its people first. As the Sr Environmental Project Manager, you'll play a pivotal role in launching and supporting new SES operations. Imagine being responsible for managing on-site activities at complex client locations, all while ensuring compliance with federal, state, and local regulations surrounding the storage and disposal of hazardous and non-hazardous wastes. You will oversee a talented team of personnel and contractors, serving as the crucial link between clients and vendors. Promoting a safety-first culture, you'll train staff, coordinate logistics, and ensure that all operations run smoothly. Being part of a small but dynamic team means you'll have the chance to make a real impact from day one! Your strategic mindset will help in crafting and executing project roadmaps, as you identify cost-saving opportunities and maintain excellent client relationships. Are you ready to travel over 80% and dive into a role that blends leadership with environmental responsibility? If so, Waste Management can't wait to hear from you. Join us and be a part of something special!

Frequently Asked Questions (FAQs) for Sr Environmental Project Manager - Customer Implementation Role at WM
What are the key responsibilities of a Sr Environmental Project Manager - Customer Implementation at Waste Management?

As a Sr Environmental Project Manager - Customer Implementation at Waste Management, key responsibilities include managing on-site personnel and contractors, overseeing all operational aspects of new customer launches, coordinating logistics for hazardous and non-hazardous waste, and ensuring compliance with safety regulations. You're also responsible for training staff and serving as a liaison between clients and vendors to resolve service issues.

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What qualifications are necessary for the Sr Environmental Project Manager position at Waste Management?

To qualify for the Sr Environmental Project Manager position at Waste Management, candidates should possess a Bachelor's Degree in a related field or have extensive experience in lieu of a degree. A minimum of five years of relevant experience is required, along with certifications such as OSHA 40-hour HAZWOPER and a valid Driver's License. Moreover, supervisory skills and expertise in project management and customer service are essential.

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What types of projects will the Sr Environmental Project Manager handle?

The Sr Environmental Project Manager at Waste Management will handle complex projects related to the storage, transportation, and disposal of hazardous and non-hazardous wastes. This includes overseeing operations at client locations with revenues exceeding $0.5 million, identifying regulatory concerns, developing processes, and implementing corrective actions across various environmental contexts.

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Is travel a requirement for the Sr Environmental Project Manager role at Waste Management?

Yes, extensive travel is a requirement for the Sr Environmental Project Manager role at Waste Management. The position expects over 80% travel to oversee new customer implementations and existing client sites, ensuring that operations are set up effectively and maintained according to regulations and company standards.

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What type of work environment can the Sr Environmental Project Manager expect at Waste Management?

The work environment for a Sr Environmental Project Manager at Waste Management is diverse, requiring indoor and outdoor visits to various client sites. The role may entail physical demands, including the potential for handling hazardous materials, making it vital for candidates to be prepared for a dynamic and sometimes challenging work environment.

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Common Interview Questions for Sr Environmental Project Manager - Customer Implementation
How do you plan and manage multiple projects at once?

In preparing to answer this question, outline your project management strategy, such as using project management tools for tracking deadlines and responsibilities. Highlight your organizational skills and ability to prioritize tasks, illustrating with examples from your past experiences.

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Can you give an example of a time you resolved a conflict at work?

To effectively answer this question, provide a specific example where you navigated a conflict between team members or with a client. Focus on your communication skills, your approach to finding common ground, and the positive outcome that resulted from your efforts.

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What safety protocols do you believe are essential in waste management?

When discussing safety protocols, emphasize your thorough understanding of OSHA regulations and the importance of proper training and the use of personal protective equipment (PPE). Provide examples of how you have implemented safety measures throughout your project management experience.

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Describe your experience with client relationship management.

Detail your experience in managing client relationships by discussing strategies you’ve employed to understand client needs, maintain regular communication, and build trust. Use a specific success story to illustrate how your efforts led to enhanced client satisfaction.

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How do you ensure compliance with environmental regulations?

Effective answers should include your process for staying informed about environmental laws and regulations, as well as your proactive approach to compliance checklists and audits. Mention any software tools or training programs you employ to ensure that your teams stay informed.

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What motivates you to work in environmental management?

Share your passion for environmental issues and how it aligns with your career goals. Talk about the rewarding aspects of making a difference through regulated waste management practices and leading sustainable initiatives.

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How do you approach budget management for projects?

Discuss your experience in creating and managing budgets, focusing on your analytical skills and financial acumen. Describe your approach to minimizing costs while maintaining high standards of work, potentially incorporating examples where you succeeded.

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What steps do you take to train new employees?

When answering, emphasize your structured approach to training, including developing training materials and onboarding processes. Highlight the importance of mentoring and continuous development in your system, impacting team performance positively.

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Can you describe a successful project you managed and what made it successful?

Select a specific project to discuss and emphasize the objectives, your role in planning and execution, team collaboration, and how you measured success. Discussing metrics or client feedback can strengthen your answer.

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What do you think is the biggest challenge in the environmental management industry today?

Be prepared to discuss current challenges like regulatory changes, advancements in technology, or public awareness. Your answer should reflect thoughtful insights drawn from industry trends, showing your engagement and knowledge of environmental management.

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Our sustainability strategy is centered on three core ambitions: 1 . Material is repurposed 2 . Energy is renewable 3 . Communities are thriving But what does this mean for WM? It means we’re reimagining a circular economy by investing in and...

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DATE POSTED
April 4, 2025

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