SDR Onboarding & Bridge Program Manager

As an SDR Onboarding & Bridge Program Manager at Motive, your key responsibilities include designing and developing engaging learning programs tailored for Sales Development Representatives (SDRs). You will implement these programs, focusing on product knowledge, sales methodologies, and best practices, while consistently evaluating and improving the learning experience. Strong collaboration with cross-functional teams and effective stakeholder management will also be crucial to ensure successful program execution and participant onboarding.

To qualify for the SDR Onboarding & Bridge Program Manager role at Motive, you should have a Bachelor's degree in a relevant field and at least 5 years of experience in sales enablement, training, or program management. Alternatively, having 4+ years of closing role experience as an SDR will also be accepted. It's important to possess strong communication skills, a solid understanding of adult learning principles, and experience in designing engaging learning experiences.

The SDR Onboarding & Bridge Program Manager at Motive plays a crucial role in shaping the career trajectories of SDRs by developing programs that facilitate structured transitions into Account Executive roles. By providing continuous training and mentorship, this position enhances SDR skill sets, prepares them for future challenges, and significantly contributes to employee retention and morale within the sales team.

As an SDR Onboarding & Bridge Program Manager at Motive, you can expect a fast-paced, dynamic work environment that encourages creativity and collaboration. Our emphasis on diversity and inclusion means you'll work alongside a diverse team, fostering a culture of support, learning, and professional development. You'll primarily be training in the Austin office for several days a week, contributing to meaningful interactions with your colleagues.

At Motive, the SDR Onboarding & Bridge Program Manager role offers significant opportunities for professional growth. By leading the onboarding process and the development of training materials, you will enhance your program management and instructional design skills. Additionally, success in this role can lead to advancement opportunities within the organization as you contribute to building a robust salesenablement framework and collaborate with various teams.

Your answer should highlight specific examples of onboarding programs you’ve designed, focusing on objectives, methodologies, and outcomes. Discuss how you tailored content to meet the needs of different learning styles and how you incorporated feedback for continuous improvement.

Explain the metrics you use to evaluate program success, such as participant feedback, retention rates, and performance outcomes post-training. Share any tools or methods you’ve applied in data collection and analysis.

Talk about interactive methods you’ve used, such as role-playing, group activities, or technology-based tools that promote engagement. Illustrating your approach will show how you keep participants motivated and involved.

Provide a specific challenge, such as time constraints or unexpected feedback, and detail the steps you took to address the issue. Focus on your problem-solving skills and the positive outcome achieved.

Mention the sales methodologies you have experience with and discuss how you've implemented them in training sessions. Highlight your understanding of how these methodologies benefit new hires and their immediate impact on sales teams.

Discuss the resources you rely on, whether industry publications, webinars, or professional networks. Talk about your commitment to continuous learning and how that influences your program development.

Share a detailed account of an onboarding program where participant feedback and performance metrics exceeded expectations. Emphasize elements that contributed to its success, such as collaboration with other departments or hands-on learning.

Outline a plan for addressing performance issues, focusing on identifying the root cause, providing additional support or resources, and involving the SDR in the conversation to create a supportive environment for improvement.

Articulate your perspective on how diverse teams enhance creativity and innovation, especially in sales. Discuss ways you've integrated diversity into your training programs to acknowledge the varying backgrounds of participants.

Discuss any remote training initiatives you've led, focusing on the technologies and strategies used to ensure effective learning experiences. Share how this experience can translate into a hybrid or fully-remote onboarding setup.