Workday Support (Workday Partner Certification required)

As a Workday Support Consultant at Woongjin, Inc., your major responsibilities will include providing expert functional and technical support for Workday systems, collaborating with diverse stakeholders to gather business requirements, and crafting tailored solutions. You’ll also lead multidisciplinary projects, recommend configuration changes, and ensure that the implementation aligns with best practices to maximize functionality and maintain system integrity.

To be a successful candidate for the Workday Support position at Woongjin, Inc., you should hold a Workday Partner Certification, not just Workday Pro. Additionally, a minimum of 1-2 years of system support experience post-go-live is required, along with a degree in Computer Science or a related field. Proficiency in Workday tools and strong analytical skills will set you apart.

A Workday Support Consultant at Woongjin, Inc. should have hands-on experience in Workday system activities, including business process configuration, security fundamentals, and report writing. Familiarity with tools like Workday Studio and EIBs is beneficial, along with a strong ability to diagnose issues and educate users on effective solutions.

Yes, the Workday Support position at Woongjin, Inc. does require the candidate to be on-call for support issues during non-business hours as needed. This is essential to ensure that any urgent issues are promptly addressed and resolved to maintain system functionality and user satisfaction.

The ideal Workday Support Consultant at Woongjin, Inc. should possess strong verbal and written communication skills to convey technical issues clearly to non-technical users. Additionally, problem-solving abilities, organizational skills, and the capability to work independently while collaborating with cross-functional teams are essential for success in this role.

When answering this question, be sure to highlight your experience with specific Workday modules such as HCM, Payroll, or Financials. Provide examples of how you've utilized these modules in past projects and explain how they were integral to successful outcomes.

It's important to discuss your role in supporting Workday after implementation. Share specific tasks you performed, challenges you faced, and how you addressed user issues to ensure users were happy and the system was functioning optimally.

In your response, you should emphasize your ability to listen actively and ask open-ended questions. Talk about techniques you use to facilitate discussions and how you ensure that all stakeholder needs are considered when defining requirements.

Outline a structured approach you use for troubleshooting, which might include identifying symptoms, gathering data, analyzing workflows, and consulting documentation. Share a specific example that demonstrates your analytical problem-solving skills.

Explain your methods for user education, such as creating user guides, conducting hands-on training sessions, or developing instructional videos. Being able to tailor your communication style to different audiences shows your adaptability.

Discuss your time management strategies and tools you utilize to keep tasks organized. Deep dive into a specific instance where you successfully balanced multiple projects and met all deadlines.

This question allows you to demonstrate self-awareness. Talk about any past challenges and the approaches you took to overcome them, focusing on continuous learning and improvement.

Discuss how configuration changes are crucial to adapt the Workday system to the evolving needs of the business. Provide examples of configuration adjustments you've made in the past that led to improved efficiency or user experience.

Share your passion for the technology and its impact on organizations. Discuss specific features of Workday that excite you and how they contribute to successful human capital management.

Mention resources such as the Workday Community, webinars, or workshops you participate in to enhance your knowledge. Your commitment to professional development shows your dedication to maintaining expertise in the ever-evolving Workday landscape.