Senior Java Support Engineer

As a Senior Java Support Engineer at Workana, you will be primarily responsible for troubleshooting and resolving production issues in customer integrations built on Java, Groovy, and REST APIs. You’ll need to communicate effectively with both internal teams and external clients, documenting all your troubleshooting activities. Collaborating with technical consultants and participating in QA activities are also key components of this role, making it essential to possess strong problem-solving skills and the ability to manage multiple priorities.

To qualify for the Senior Java Support Engineer position with Flexspring, you should have a diploma or degree in Computer Science, Mathematics, Statistics, or equivalent experience. Additionally, hands-on experience with Java, REST APIs, and relevant tools like Groovy and Postman will be necessary. Familiarity with log management tools and a solid understanding of ETL processes or data integration is advantageous for this role.

The Senior Java Support Engineer role at Flexspring demands several key skills, including strong problem-solving and critical-thinking abilities in both technical and business contexts. Excellent interpersonal, communication, and customer service skills are essential for effectively managing client support tickets. Fluency in English is required, while knowledge of additional languages, such as French, is a plus.

Yes, the Senior Java Support Engineer position at Workana is fully remote, offering you the flexibility to work from wherever you are. This is part of Workana’s commitment to providing a comfortable and conducive work environment, allowing you to balance your professional and personal life effectively.

At Flexspring, career growth is highly prioritized. As a Senior Java Support Engineer, you’ll have opportunities to work on dynamic projects with international clients, contributing to your professional development. Engaging in continuous learning, participating in on-call support rotations, and sharing feedback for process improvement are great ways to advance in your career with Flexspring.

When answering this question, highlight your hands-on experience with Java, including specific projects or problems you’ve solved. Discuss your familiarity with REST APIs and how you have successfully utilized them in previous roles, providing clear examples of how your technical abilities will apply to the Senior Java Support Engineer position.

To effectively answer this question, outline your systematic approach to troubleshooting. Share specific techniques you use to diagnose problems, including any tools or methodologies. Stress the importance of documentation and communication with both technical teams and clients during the process.

Be specific about the tools you’re familiar with, such as Kibana or Sumologic. Explain how you have used these tools in your past roles to monitor applications and troubleshoot issues. Providing an example where you leveraged these tools to identify a problem can enhance your answer.

Discuss your time management skills and any specific techniques you use to prioritize tasks effectively. You could mention tools that help you organize your work, or elaborate on how you have handled competing priorities in past roles without compromising on quality.

Share a specific example that showcases your problem-solving capabilities. Focus on the steps you took to analyze and address the issue, and highlight any collaboration with team members or clients that contributed to a successful resolution.

Emphasize your strong communication and customer service skills. Provide examples of how you’ve effectively managed client expectations in the past, detailing situations where you successfully communicated complex technical issues to non-technical stakeholders.

Outline your approach to quality assurance, detailing any processes or methodologies you follow. Highlight your attention to detail and the importance of thorough testing, as well as your ability to collaborate with team members to maintain high standards.

Describe your process for continual learning, which may include following industry news, attending webinars, or participating in professional communities. Convey your passion for technology and emphasis on maintaining relevant skills as a Senior Java Support Engineer.

Express your enthusiasm for Flexspring’s innovative approach to HR data integration. Mention their culture of learning and collaboration as a key reason why the opportunity appeals to you, and align your career goals with the mission of the company.

Highlight the importance of collaboration within your role as a Support Engineer at Workana. Provide examples of how you have worked in teams to resolve client issues or develop solutions, reinforcing your ability to function effectively in a team-oriented environment.