Enterprise Solutions Architect

As an Enterprise Solutions Architect at Workiz, you'll be responsible for collaborating with enterprise customers to comprehend their business objectives and technical requirements. This involves conducting discovery sessions, translating customer needs into technical specifications, acting as a liaison between customers and our product/engineering teams, and ensuring project alignment with customer expectations. Your role is crucial in advocating for customers within the company and having a direct impact on the advancement of our service solutions.

To apply for the Enterprise Solutions Architect role at Workiz, you should have a Bachelor’s degree in Computer Science, Information Technology, Business, or a related field, along with at least 3 years of relevant experience, such as Solutions Consultant or Technical Account Manager roles. A solid understanding of SaaS products, strong communication skills, and familiarity with Agile methodologies and project management tools are also essential qualifications for this position.

At Workiz, the work culture for an Enterprise Solutions Architect is characterized by collaboration, open communication, and support. Team members are encouraged to share ideas and innovate freely, contributing to a dynamic environment where everyone's perspective counts. You'll find that the team celebrates diversity and promotes a work-life balance with a hybrid working model, making it an enjoyable place to thrive both professionally and personally.

As an Enterprise Solutions Architect at Workiz, you will have numerous growth opportunities within a rapidly evolving company. By engaging directly with enterprise customers and influencing product development, you can develop your skills in technical translation, project management, and solution architecture. The company emphasizes ongoing training and skills development, which will help you pursue leadership roles or specialized project areas as you grow alongside Workiz.

Workiz fully supports its employees in the Enterprise Solutions Architect role through training initiatives, collaborative team environments, and open channels of communication. You're not just another employee; you're a valuable member contributing to our mission of significance in the field service sector. The company's focus on employee wellbeing includes a hybrid work structure, excellent benefits, and a vibrant office culture that fosters strong team bonds, making it an exciting place to work.

When asked about your experience in enterprise software implementation, highlight specific projects where you played a crucial role. Share details about the methodologies used, the size of the team, and the outcomes achieved. It’s critical to demonstrate not just technical competence but also an understanding of the business context in which these solutions were implemented.

Discuss your approach to gathering requirements, emphasizing interpersonal skills. Explain your strategy for conducting workshops, interviews, and discovery sessions. Highlight how you ensure comprehensive understanding of client needs and how you translate those into detailed technical specifications that align with the capabilities of the product.

The most critical skill for an Enterprise Solutions Architect is the ability to communicate effectively with both technical teams and non-technical stakeholders. Emphasize your experience in bridging the gap between these groups, understanding complex concepts, and tailoring your communication style to meet different audience needs.

Provide a detailed example of a situation where you identified a complex customer challenge, the approach you took to address it, and the outcome. Focus on your problem-solving process, collaboration with teams, and how your solution positively impacted the customer’s experience.

Discuss the project management tools you've used, like Jira or Confluence, and explain how they enhance your ability to manage projects effectively. Share examples of how these tools helped you in tracking requirements, collaborating with team members, or managing timelines to ensure successful project delivery.

To successfully prioritize competing demands, share your criteria for assessing urgency and impact. Discuss your experience in utilizing frameworks like MoSCoW or RICE to make informed decisions, ensuring that you balance customer needs with available resources while maintaining productive stakeholder relationships.

To answer this question, highlight your proactive approach in staying current with industry trends, such as attending conferences, participating in webinars, or engaging in professional forums. Mention specific sources like industry blogs, podcasts, or news outlets that you follow to keep your knowledge fresh and relevant in the SaaS field.

Elaborate on the importance of active communication and expectation management. Describe your process for actively engaging with customers to ensure their requirements are understood, and how you continuously validate that the deliverables align with their expectations throughout the project lifecycle.

Describe your involvement in the product development lifecycle as an Enterprise Solutions Architect, detailing how you contribute from initial requirements gathering to final deliverable validation. Emphasize your advocacy for customer needs, your collaboration with product managers, and your input in defining roadmaps and prioritizing features based on customer feedback.

When discussing conflict management, emphasize your problem-solving skills and diplomatic approach. Share a specific instance where you successfully navigated customer expectations while maintaining product integrity, highlighting your skill in delivering constructive feedback and finding mutually beneficial solutions.