Discovery Sales Representative - Pompano Beach

As a Discovery Sales Representative at Wyndham Destinations, your main responsibilities include conducting digital surveys to capture guest experiences, professionally presenting the Discovery membership program, and selling it to potential customers. Additionally, you'll prepare digital worksheets for purchases, handle post-sale inquiries, and work towards meeting established sales quotas while adhering to company policies.

To become a Discovery Sales Representative at Wyndham Destinations, candidates must possess a high school diploma or equivalent and demonstrate proven sales experience. Strong communication skills and fluency with technology are also essential, along with the ability to work independently and effectively present sales information to guests.

Wyndham Destinations offers a comprehensive range of benefits for Discovery Sales Representatives, including medical, dental, and vision insurance, flexible spending accounts, life and accident coverage, and a 401k plan with employer matching. The company also provides wellness programs and a paid 'Wish Day' to volunteer at approved organizations, fostering a supportive work culture.

The work environment for a Discovery Sales Representative at Wyndham Destinations is energetic and inclusive. The company promotes a culture of positivity and teamwork, allowing employees to celebrate achievements while focusing on professional growth. You’ll be part of a global team dedicated to providing exceptional customer experiences as guests start their vacation adventures.

To succeed as a Discovery Sales Representative at Wyndham Destinations, focus on enhancing your sales presentation skills and staying informed about the Discovery program benefits. Building rapport with guests and responding to their inquiries promptly will be crucial. Additionally, meeting the established sales quotas while maintaining a positive attitude and following company procedures will help you thrive in this role.

When selling a trial membership program like Discovery, I focus on understanding the customer's needs and highlighting the unique experiences and benefits that come with the program. Listening actively and tailoring my sales pitch to address their interests helps build trust and makes the offer more appealing.

To meet sales quotas, I set realistic and measurable goals, track my progress regularly, and stay motivated through positive self-talk and visualization techniques. I also analyze my sales patterns and adapt my strategies based on customer feedback and market trends.

In a previous role, after facing initial rejection, I took the time to understand the customer’s concerns better. By addressing their hesitations and emphasizing additional benefits, I turned their initial 'no' into a purchase, showcasing the importance of persistence and understanding customer needs in sales.

To identify customer needs, I use open-ended questions and active listening techniques. By engaging customers in conversation and encouraging them to share their preferences and expectations, I'm able to gather essential information to tailor my sales approach effectively.

I am highly comfortable using technology in a sales role. I believe that leveraging digital tools enhances customer interactions and makes the sales process more efficient. I adapt quickly to new applications and consistently seek to improve my technology skills.

When dealing with a difficult customer, I remain calm and empathetic. I listen to their concerns without interruption, validate their feelings, and seek to find a resolution that satisfies them while adhering to company policies. Effective communication is key to turning a challenging interaction into a positive experience.

The most important quality for a Discovery Sales Representative is the ability to relate to customers. Building rapport and understanding customer needs allows for a tailored sales approach, which enhances trust and leads to successful sales outcomes.

After a sale, I take a proactive approach to customer follow-up. I reach out to ensure they are satisfied with their purchase and address any outstanding inquiries. This approach not only fosters customer loyalty but also paves the way for potential referrals and future sales.

The Club Wyndham experience is centered around providing members with exceptional vacation opportunities at various resort locations worldwide. It’s designed to offer flexibility and value, making it an attractive option for travelers looking to create memorable vacations.

I want to work as a Discovery Sales Representative at Wyndham Destinations because I am passionate about travel and believe in the transformative power of vacations. Being part of a company that gives people the chance to explore and create memories aligns with my personal values and career goals.