Partnership Manager

Job Title: Partnership Manager

Type of employment: Permanent, Full Time, Remote

Location: This is a remote role based in the UK. You need to be based in the UK and have the rights to work without visa sponsorship. We are unable to offer visa sponsorship for this position.

About ZigZag Global   

We are Returns! We’re an award-winning eCommerce returns business founded in 2015 by our CEO, Al Gerrie. We live to push boundaries of smarter returns, and we want a thriving retail world where every customer experience is both delightful and considered, everything we buy can be loved and re-loved and preserving our planet is part of the fabric of how we shop.  

Today, more than 200 companies across 130 countries use our SaaS platform to help reduce the cost, friction, and impact of returns. Part of our leading enterprise retail clients include Zara, Superdry, New Look, Boden, Selfridges, Sports Direct, The Hut Group, Swarovski, not to forget the Whitelabel partnership with the world’s biggest logistics businesses like DHL, Evri, and FedEx.  

In March 2021, ZigZag was acquired by Global Blue, an industry leader in tax free shopping. Strengthening our reach across the global retail industry and allowing us to continue to do what we do best, help retailers manage and re-sell their returns.  

At ZigZag, we embody a set of values that lies at the core of our workplace culture. Our dedication to the Start-up Spirit, Human Heart and Grown-up Mindset defines our collaborative spirit and shapes our collective success.  

Passionate and Collaborative Minds Wanted:

You’ll join a brilliantly diverse group across Europe. We believe a business is strongest when its teams are both inclusive and diverse. We recognise and aim to challenge everyday biases, remove obstacles to inclusion and ensure all our people can thrive and be themselves.

If you are passionate about making a positive impact, caring for both colleagues and clients, and embracing a collaborative mindset, we invite you to apply. Join us in building a workplace where every contribution matters, and each team member feels a profound sense of belonging and value.

Position Overview:

As a Partnerships Manager, you will be responsible for developing and managing ZigZag's strategic relationships within the Shopify ecosystem, including app developers, agencies, consultants, and other service providers. You will drive the creation and execution of a comprehensive partnership program that enhances ZigZag's presence in the eCommerce space, generates new leads, and drives revenue growth. This role requires a collaborative, data-driven, and proactive approach to maximize the value of partnerships for ZigZag and its customers. By building and nurturing strategic partnerships within the Shopify ecosystem, you will play a pivotal role in expanding ZigZag's presence and creating value for our partners and customers.

Key Responsibilities:

Partnership Development

Identify, negotiate, and establish partnerships with key players in the UK & EU Shopify ecosystem, including app developers, agencies, consultants, and other service providers. Drive awareness of ZigZag and source new referrals, pipeline growth, and revenue.

Program Management

Design, implement, and manage a robust partnership program tailored for Shopify users, driving awareness of ZigZag's offering, securing referrals, and fostering pipeline growth.

Platform Integration

Lead efforts to integrate third-party platforms and apps into ZigZag's eCommerce returns solution, working closely with technical teams to ensure smooth and efficient execution. Prioritize integrations based on customer value and business impact.

Referral and Affiliate Programs

Develop and execute referral and affiliate programs to incentivize partners to recommend ZigZag's services, driving lead generation and customer acquisition.

Relationship Management

Cultivate and maintain strong, long-lasting relationships with partners, capturing their current and future needs and ensuring alignment with ZigZag's goals.

Internal Collaboration

Work closely with marketing, sales, and product teams to create co-marketing initiatives, integration opportunities, and ensure alignment with broader business objectives. Generate feedback for the product roadmap.

Performance Tracking

Monitor, analyse, and report on partnership performance metrics, including lead generation, referral revenue, and integration success.

Market Guru

Be the go-to person for Shopify platform changes, retailer needs, industry trends, and competitor activity. Provide insights to support ZigZag's strategic decisions.

Community Engagement

Actively participate in Shopify community events, webinars, and forums to promote partnership opportunities and foster relationships. Attend key tech and industry events to build relationships with emerging platforms that may benefit ZigZag's customers.

What you’ll need to be successful:

Multiple years of experience in partnership management, business development, or channel sales, preferably within eCommerce, SaaS, or tech platforms.

Proven track record of building and managing successful partnerships, hitting revenue targets, and developing go-to-market plans.

Strong familiarity with the Shopify ecosystem, including an established network of relationships across agencies, app developers, and retailers.

Relevant eCommerce and logistics experience is a bonus.

Strong LinkedIn presence and strong network.

Must be able to demonstrate Shopify knowledge and experience and ideally contact base.

Key Skills:

• Excellent communication, negotiation, and relationship-building skills.
• Comfortable public speaker and presenter with the ability to engage and inspire diverse stakeholders.
• Strong analytical skills and ability to interpret data to make informed decisions.
• Ability to work cross-functionally and collaborate effectively with remote and in-person teams.
• Self-motivated, proactive, and able to work independently in a fast-paced environment.
• Passionate about eCommerce, technology, and creating meaningful value through partnerships.
• Willingness and ability to travel to attend events, meet partners, and establish in-person relationships.

• Competitive salary
• 24 days holiday + bank holidays + additional day holiday after every full year of service (up to 5 additional days) plus a bonus day off for your birthday
• Flexible working options - fully remote with option to work from our London office
• BUPA Private Medical Insurance
• Annual L&D Budget
• Home Office supplies
• Employee referral bonus scheme
• Flexible working hours

If you are interested, please send your CV in English.

Your application will be reviewed with strict confidentiality. Only the short-listed candidates will be contacted for an interview. Providing your personal data, you explicitly agree that it will be processed for the purpose of recruiting and for the purpose of the possible signing of a labour contract and will be stored and operated by “ZigZag Global” EOOD in their capacity of the personal data controller and personal data processor in accordance with the effective legislation. Please have in mind that with this you give permission for your resume to be shared with other parties of the ZigZag Global Group.