Staff Data Center Operations (DCO) Engineer - job 1 of 2

As a Staff Data Center Operations (DCO) Engineer at Zscaler, your main responsibilities include installing servers and network infrastructure within production data centers, troubleshooting any issues, and collaborating with other teams for maintenance activities. You’ll also oversee the planning and scheduling of installations and validate that all equipment is functioning optimally, ensuring smooth operations within our extensive cloud environment.

To apply for the Staff Data Center Operations Engineer position at Zscaler, candidates should have at least five years of experience working in Production Data Center environments. A deep understanding of servers, network devices, and fiber optics is essential. Additionally, familiarity with the LINUX/UNIX command line and various managing tools like iLO and iDRAC will help you succeed in this role.

Yes, the Staff Data Center Operations Engineer role at Zscaler may require travel, domestically and internationally, up to 50% of your time. This aspect of the job enables you to engage directly with remote Data Center 'Smart Hands' and other third parties as needed, expanding your experience and impact within the role.

The work environment for a Staff Data Center Operations Engineer at Zscaler is fast-paced and collaborative. You’ll be part of a dedicated Network Infrastructure team that emphasizes innovation and problem-solving, allowing you to work with some of the best minds in the cloud security industry and contribute to meaningful projects on a global scale.

Zscaler offers a comprehensive benefits program for Staff Data Center Operations Engineers, including various health plans, vacation and sick time off, parental leave options, retirement savings plans, and educational reimbursement. These benefits reflect Zscaler's commitment to supporting their employees' diverse needs throughout different life stages.

When answering this question, be specific about your previous roles and what tasks you handled. Talk about your experience with server installation, troubleshooting, and collaborating with teams. Highlight any projects where you took the lead and how those experiences prepared you for the Staff Data Center Operations Engineer role at Zscaler.

Discuss your systematic approach to troubleshooting, including how you assess the situation, identify potential problems, and apply solutions. Mention specific tools or commands you use, such as the LINUX command line or various out-of-band management systems, reflecting on how this knowledge directly contributes to maintaining smooth operations.

In this response, outline any relevant hands-on experience you’ve had with the installation and maintenance of fiber optic and copper cabling in Data Centers. Be specific about any projects that involved significant cabling work, how you ensured proper configurations, and the importance of cabling in overall data center functionality.

Share details about the specific tools you’ve used for management tasks in Data Center operations. Mention monitoring systems, configuration management tools, or hardware management systems like iLO or iDRAC. Explain how these tools help streamline processes and improve efficiency.

Discuss your communication strategies when working with remote teams, including how you schedule and coordinate efforts for installations and maintenance. Highlight any technology or platforms you use that facilitate smooth communication and collaboration across different locations.

Address your awareness of safety protocols in the Data Center environment by mentioning any specific guidelines or training you’ve undergone. Discuss the importance of following safety measures, especially during installations and troubleshooting processes, to prevent accidents and ensure a safe work environment.

Express your commitment to continuous learning in the field of Data Center technologies. Reference the resources you rely on, such as industry publications, online courses, and professional networks. Share any conferences or seminars you attend that help keep your knowledge current.

Provide an overview of a specific project that posed challenges, focusing on what made it complex and how you tackled the issues. Talk about teamwork, your role, and the skills you utilized to successfully complete the project, demonstrating your problem-solving abilities.

Share your personal motivations and what aspects of Data Center operations excite you the most. Whether it's the challenge of troubleshooting complex issues or working with cutting-edge technology, convey your passion for the role while aligning it with Zscaler’s mission of ensuring cloud security.

Talk about your emergency response strategies and the importance of speedy troubleshooting in critical situations. Highlight how you prioritize tasks, coordinate with your team, and leverage your problem-solving skills to minimize downtime and maintain productivity.