Cocktail Server

As a Cocktail Server at Fairmont Dallas, you will be responsible for providing outstanding service to guests by anticipating their needs, serving beverages, and maintaining a clean and organized work space. You'll need to know our menu thoroughly, understand the unique characteristics of our drink offerings, and comply with safety regulations regarding alcohol service. Additionally, responding to guest inquiries and ensuring their satisfaction is a crucial part of your job.

To qualify for the Cocktail Server position at Fairmont Dallas, you’ll need to have a high school diploma or equivalent, be at least 18 years old to serve alcoholic beverages, and possess at least one year of experience in a similar role. Certifications in alcohol awareness, food handling, and CPR are also required, along with strong communication skills and basic math abilities.

Experience as a Cocktail Server, Food Server, or Host/Hostess is highly beneficial for applying to Fairmont Dallas. Prior bartending experience and familiarity with cash handling will also set you up for success. As a hospitality-driven environment, your previous work will help you contribute positively to our guest experience and learn quickly about our offerings.

The work environment for a Cocktail Server at Fairmont Dallas is fast-paced and engaging, offering opportunities to meet diverse guests in a luxury setting. The hotel culture emphasizes teamwork and collaboration, with a focus on providing exceptional service. You will be part of a professional and supportive team committed to delivering memorable experiences.

Fairmont Dallas offers a variety of benefits for Cocktail Servers, including paid time off, health insurance (medical, dental, and vision), a 401K retirement plan, and complimentary meals during shifts. Additionally, employee benefit cards provide discounted rates at Accor properties, and there are numerous learning programs available for career development.

To ensure a positive guest experience, I would focus on actively engaging with guests, anticipating their needs, and responding promptly to any inquiries or issues. I would leverage my knowledge of the menu and local attractions to provide personalized recommendations and build rapport with the guests.

In a previous role, I encountered a dissatisfied guest due to a mix-up in their order. I listened actively to their concerns, apologized sincerely, and offered a complimentary drink while correcting the error swiftly. This approach turned their experience around and left them appreciating the service.

Staying organized during busy shifts involves prioritization and effective communication. I create a mental checklist of tasks, maintain a clear line of communication with my team, and utilize the P.O.S. system efficiently. This allows me to manage multiple tables without compromising service quality.

The most important aspect of being a Cocktail Server is providing excellent customer service. This includes making guests feel welcome, being attentive to their needs, and ensuring they have a memorable experience with each visit, all while maintaining a positive attitude.

To handle the cocktail menu knowledge, I would dedicate time to studying the menu, participating in tastings, and leveraging resources provided by training programs. This helps me answer guests' questions confidently and recommend drinks based on their preferences.

Compliance with state liquor regulations can be ensured by staying updated on the laws related to service, attending mandatory training sessions, and being mindful about checking IDs before serving alcohol. It’s essential to adhere to industry standards while providing excellent service.

I enjoy the dynamic nature of hospitality, especially meeting new people every day and creating memorable experiences for them. The thrill of a bustling environment keeps me on my toes, and it's rewarding to see guests leave with smiles.

I keep up with trends by reading industry publications, attending workshops and tastings, and engaging with fellow professionals at networking events. Staying informed on trends helps enhance the guest experience through innovative offerings.

In my previous job, during a major event, our team communicated closely to ensure timely service. We delegated tasks based on strengths and regularly checked in with each other, which allowed us to manage our workload efficiently and meet all guest expectations.

If a guest appeared intoxicated, I would approach them politely to ensure their safety and offer non-alcoholic beverage options. I would involve a manager if necessary and follow company policy to handle the situation professionally, ensuring compliance with liquor regulations.