Engineering Manager

The Engineering Manager at Fairmont El San Juan Hotel is responsible for directing the installation and repair of all electrical, mechanical, and architectural systems throughout the hotel. This includes ensuring safe and efficient operations, managing maintenance schedules, and overseeing the engineering team to maintain the high-quality standards associated with the Fairmont brand.

To become the Engineering Manager at Fairmont El San Juan Hotel, you should ideally have at least a 2-year associate degree, although trade school experience is also valued. A minimum of two years in engineering management, particularly in hospitality or the high-rise industry, along with previous supervisory experience is essential to excel in this role.

Yes, Fairmont El San Juan Hotel provides numerous opportunities for professional development for Engineering Managers through various learning programs available at our Academies, as well as potential career growth opportunities within the property and across the global Accor network.

The Engineering Manager role at Fairmont El San Juan Hotel is unique because it is set in a vibrant location near Old San Juan and provides the chance to work in a luxury resort environment with comprehensive facilities like pools, spas, and signature dining. It combines technical responsibilities with the ability to positively impact guest experiences and team dynamics.

As an Engineering Manager at Fairmont El San Juan Hotel, you play a vital role in fostering an inclusive workplace. By attracting, recruiting, and promoting diverse talent within the engineering team, you help maintain a work environment that values different perspectives and backgrounds, contributing to overall company goals on diversity and inclusion.

In answering this question, highlight specific roles and responsibilities you've held, focusing on how they relate to hotel operations. Be sure to mention relevant accomplishments, particularly how you've ensured the safety and efficiency of engineering systems in past positions.

Discuss your approach to maintaining safety standards, perhaps referring to specific safety protocols or systems you have implemented. Describe any training programs you’ve led for your team to enhance awareness and compliance with safety regulations.

Use the STAR method (Situation, Task, Action, Result) to structure your answer. Explain the challenges you faced, the specific actions you took, and the successful outcomes you achieved, showcasing your problem-solving abilities and project management skills.

Highlight your experience in promoting an inclusive culture by discussing strategies you've employed such as team-building activities, recognizing individual strengths, and encouraging collaboration. This shows your commitment to diversity and effective team management.

Discuss any professional associations you are part of, workshops, or conferences you attend, and how you relay new information and training to your team. Emphasizing continuous learning reflects positively on your professional commitment.

Describe your approach to performance management, including how you would assess the situation, provide constructive feedback, and develop an action plan for improvement. Your ability to manage difficult conversations effectively is crucial.

Focus on specific initiatives you've led or been a part of, such as upgrading systems to more energy-efficient models or implementing sustainability programs. Detail the results in terms of energy savings, cost reduction, or environmental impact.

Articulate your understanding of the direct link between maintenance, guest experience, and satisfaction levels. Provide examples of maintenance strategies that you believe directly impact the guest's experience in a hotel context.

Illustrate your strategic goal-setting process, including aligning team objectives with departmental and hotel-wide goals. Discuss tracking success through KPIs and regular check-ins to support accountability and continuous improvement.

Identify essential skills such as technical expertise, leadership, communication, project management, and customer service orientation. Explain how each skill contributes to the overall effectiveness of an Engineering Manager in enhancing hotel operations.