Assistant Manager

As an Assistant Manager at GPM Investments, you will be responsible for a variety of tasks that keep our convenience store operations running smoothly. This includes teaming up with the Store Manager to oversee store operations, recruiting and nurturing talent, crafting employee schedules, managing inventory, ensuring store cleanliness and safety, and handling key financial aspects. Your role is vital for maintaining a motivated environment and ensuring a seamless experience for all our customers.

To qualify as an Assistant Manager at GPM Investments, applicants should be at least 18 years old in many states or 21 in others. You must possess a valid driver’s license and access to a motorized vehicle, along with liability insurance on that vehicle. Additionally, you should be flexible regarding your work schedule, fluent in English, capable of basic math, and prepared to pass a pre-employment drug screen and background check.

GPM Investments offers an attractive benefits package for Assistant Managers, which includes a $1,000 sign-on bonus after six months, weekly paychecks, and performance-based monthly bonuses. Other benefits include a generous 401(k) plan with matching contributions, comprehensive insurance coverage, and paid time off to ensure you maintain a healthy work-life balance. It’s our way of ensuring you are well taken care of while driving store success!

At GPM Investments, being an Assistant Manager is not just a position; it’s a stepping stone to greater opportunities. With a focus on leadership development, we encourage our Assistant Managers to hone their skills and take on more responsibilities over time. Success in this role can open doors to Store Manager positions and other leadership roles within our organization, empowering you to shape your future in retail.

Upon joining GPM Investments as an Assistant Manager, you can expect a comprehensive training program designed to equip you with the necessary skills to excel in your role. This includes training in operational management, employee engagement, inventory management, and customer service excellence. You’ll also have the opportunity to learn about programs like Topshelf Manager Training if you're in Tennessee, ensuring you're well-prepared for every aspect of your job.

When discussing your approach to team management, emphasize the importance of clear communication and setting achievable goals. Share how you plan to inspire your team, perhaps through regular feedback sessions and team-building activities that foster a positive work environment.

In response to this question, explain your conflict resolution process, which should include addressing the issue promptly, listening to both sides, and facilitating a discussion to reach a mutual agreement. Highlight the importance of maintaining professionalism and ensuring a positive team dynamic.

You could answer this question by outlining practices like regular inventory checks, utilizing inventory management systems, and staying on top of supplier relationships. Explain how this contributes to keeping the store well-supplied and reduces wastage.

Discuss time management strategies that showcase your ability to assess urgent vs. important tasks. You might mention creating a to-do list, delegating tasks to team members efficiently, and maintaining clear communication to ensure everyone is aligned on priorities.

For this question, share your belief that exceptional customer service revolves around empathy, active listening, and going the extra mile to meet customer needs. Give examples of how you would train your team to focus on building genuine customer relationships.

Provide a specific example where your leadership significantly impacted the team's success. Explain the context, your actions to lead the team, and the outcome. Focus on what you learned from the experience and how it made you a better leader.

You might suggest developing promotions, implementing loyalty programs, and enhancing the store’s display strategies to attract more customers. Emphasize the importance of understanding customer preferences and adapting to market conditions.

In your answer, illustrate your coping strategies, such as taking a deep breath, staying organized, and maintaining a positive perspective. Mention the importance of teamwork and support from colleagues to handle busy periods effectively.

Answer by highlighting any previous experience you have in onboarding new employees, your methods for delivering training, and the ways you assess its effectiveness. Stress the value of continuous learning and development in creating a high-performing team.

Discuss your preference for open and transparent communication, stressing the importance of creating an environment where team members feel comfortable sharing feedback. Provide examples of how clear communication has led to better outcomes in past experiences.