Job details

Sales and Support Representative

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Founded in 1985, ATS is a company with a presence in the United States, Mexico and the United Kingdom. We are professionals in Industrial Maintenance and we make factories run better.

Fundada en 1985, ATS es una empresa con presencia en los Estados Unidos, México y el Reino Unido. Somos profesionales en mantenimiento industrial y hacemos que las fábricas funcionen mejor.

Principal Duties/Responsibilities:

Listens and responds to customer questions and probes for customer needs via telephone and e-mail applying product knowledge to help customers with routine and emergency situations.
Attains knowledge of customer contracts and manages a key customer account.
Develops and maintains customer’s profile within database including contact information, billing and shipping information, and discount structure.
Prepares reports for Sales Account Managers and management, as required.
Provides suggestions for process and system improvements and work through implementation and testing.
Prepare and submit contract routing forms to accounting
Work with sales team and account managers as contracts expire to obtain PO’s and submit to accounting
Ensure monthly invoicing is accurate and submit change orders to accounting as needed
Schedule and host introductory calls with new customers outlining expectations of the program
Assigns and maintains schedules for customers, ATS CME and ATS CSM cadence calls
Maintain process documentation to ensure it is up to date and accurate.
Participate in scheduling ATS technicians to perform onsite services with the customer

Knowledge, Skills, Abilities, & Behaviors Required:

· Associates Degree from a two-year college or technical institution and three to five years of related experience and/or training or equivalent combination of education and experience.

· Must have the ability to learn and use sophisticated computer software.

· Must possess effective communications and client relationship skills.

Physical Demands and Working Conditions:

The employee must occasionally lift and/or move more than 50 pounds. The employee is regularly required to use close vision and color vision.

ATS is committed to providing equal employment opportunity in all aspects of employment to all applicants and employees, regardless of age, color, race, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, disability, veteran status, genetic information or other legally protected status.

ATS se compromete a brindar igualdad de oportunidades de empleo en todos los aspectos del empleo a todos los solicitantes y empleados, independientemente de su edad, color, raza, religión, sexo (incluido el embarazo, identidad de género y orientación sexual), origen nacional, discapacidad, estatus de veterano, información genética u otro estatus legalmente protegido. Revisión de la política de privacidad aquí here.

Average salary estimate

$50000 / YEARLY (est.)

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$40000K

$60000K

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What You Should Know About Sales and Support Representative, Advanced Technology Services

At ATS, located in Peoria, IL, we're seeking a dedicated Sales and Support Representative to join our team. Founded back in 1985, our primary goal is to enhance industrial maintenance and ensure that factories run at their best across the U.S., Mexico, and the U.K. In this engaging role, you will be the friendly voice that assists our valued customers with their inquiries, providing insights, solutions, and exceptional service both via phone and email. You'll actively manage customer accounts, ensuring that all their profiles are meticulously maintained and that essential information is always up to date. Your organizational skills will shine as you prepare reports for our Sales Account Managers and work closely with various teams to streamline processes and improve customer experience. With supportive training and a collaborative environment, you’ll also schedule and facilitate meetings with new customers, guiding them through our programs. We're looking for someone with strong communication skills who can effectively juggle multiple tasks while ensuring customer satisfaction remains a top priority. If you're eager to contribute to a company that values growth and service excellence, the Sales and Support Representative position at ATS might just be your perfect fit!

Frequently Asked Questions (FAQs) for Sales and Support Representative Role at Advanced Technology Services

What are the primary responsibilities of a Sales and Support Representative at ATS?

As a Sales and Support Representative at ATS, you will primarily be responding to customer inquiries through phone and email, managing customer account profiles, preparing reports, and facilitating communication among team members. Your job will ensure that our customers receive top-notch support and their needs are addressed promptly.