Clinical Manager, Care Management

As a Clinical Manager of Care Management at AIDS Healthcare Foundation, your primary responsibilities include overseeing care management services, collaborating with healthcare teams, ensuring that programs meet audit standards, and monitoring service delivery. You will work closely with team members to address challenges and ensure operational goals are met while providing resources and access to care for all patients.

To qualify for the Clinical Manager position at AIDS Healthcare Foundation, candidates must possess a Licensed Clinical Social Worker or Licensed Master Social Worker certification, with a minimum of three years of case management experience and preferably two years in a management role. Familiarity with Ryan White Services and relevant care standards is also essential for success in this role.

The Clinical Manager of Care Management at AIDS Healthcare Foundation plays a pivotal role in improving patient outcomes by managing care initiatives, ensuring adherence to contractual obligations, and fostering an environment of collaboration among staff. By understanding and executing the Model of Care, they help achieve better health outcomes for clients in their care.

At AIDS Healthcare Foundation, the work environment for a Clinical Manager is collaborative and dynamic. You will be part of a close-knit team that values input from multiple leaders. AHF fosters a culture of respect, diversity, and accountability, allowing you to thrive while making a significant impact on the lives of those affected by HIV/AIDS.

Yes, the Clinical Manager of Care Management at AIDS Healthcare Foundation may require up to 50% travel within the assigned regions to effectively oversee services and collaborate with healthcare teams. This flexibility allows you to engage with various facets of the care management process.

To manage a diverse team effectively, I would prioritize open communication and create an inclusive environment where all team members feel valued. Implementing regular feedback sessions and team-building activities will help foster trust and collaboration. Understanding each member’s unique background and skills will also allow me to leverage their strengths effectively.

To ensure compliance with care management standards, I would establish clear policies and procedures that align with current EMA/TGA HIV Case Management Standards. Regular training sessions and audits will keep my team informed and prepared, while ongoing evaluations will help us identify areas for improvement.

Certainly! My experience with the Ryan White Services program includes overseeing service delivery, understanding contract deliverables, and implementing quality control measures to ensure patient-centered care. I value the role of the Ryan White Care Act as a safety net for those affected by HIV/AIDS and strive to uphold its standards.

I believe in a hands-on mentoring approach that encourages growth through learning. By conducting one-on-one meetings, I can provide personalized guidance and share resources that align with their professional development goals, creating a supportive environment that fosters continuous improvement.

I prioritize my responsibilities by assessing the needs of patients and the team while aligning them with organizational goals. Utilizing project management tools allows me to keep track of deliverables and deadlines, ensuring that both immediate and long-term objectives are met efficiently.

To improve patient engagement in care, I emphasize creating a welcoming environment and ensuring that information is accessible and understandable. Regularly checking in with patients, utilizing feedback to improve services, and encouraging self-management tools can enhance their involvement in their health journeys.

One challenging situation I faced involved a patient who was non-compliant with treatment. I approached this by building rapport and understanding their barriers. By providing resources and support tailored to their needs, I was able to help them re-engage with their treatment plan, ultimately improving their health outcomes.

I evaluate the effectiveness of care management programs by analyzing specific metrics such as patient outcomes, compliance rates, and client satisfaction surveys. Regular reviews with the team allow us to adjust strategies and ensure we are meeting our goals and the needs of our patients.

For training new staff, I implement a structured onboarding program that includes hands-on shadowing, access to training resources, and regular check-ins to assess their understanding. Encouraging questions and providing mentorship fosters a more engaging training experience that empowers them to excel.

I am drawn to the Clinical Manager position at AIDS Healthcare Foundation because I admire its mission and commitment to serving the underserved. I am passionate about improving the lives of those affected by HIV/AIDS and believe that my skills in leadership and care management align perfectly with AHF's goals.