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Market Manager, Hotels - job 2 of 2

Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.The Community You Will Join:The Airbnb Hotels organization, which includes HotelTonight, is a fun, entrepreneurial, start-up team where you can have outsized impact. Simplicity is at the core of our products. We pride ourselves on delivering the smoothest and most intuitive hotel booking experience. For hotels, we make it easy to drive incremental bookings so they can focus on the craft of hosting. We aspire to facilitate hotel discovery and serendipity at scale, benefitting guests and hotel partners.The Difference You Will Make:As a Market Manager within HotelTonight, your role will entail ensuring the health and expansion of our supply in your assigned territory. This will involve managing Hotels and acquiring high-quality inventory. Your focus will be to enhance HotelTonight and Airbnb's market presence in your designated territory through collaboration with other teams, leveraging your expertise on the local market. With a deep understanding of Airbnb's mission and values, you will oversee all aspects of supply acquisition and market success. This includes developing acquisition strategies, generating and converting Hotel leads, and managing relationships with strategic partners, including the creation of new partnerships. You will also be tasked with developing and refining scalable, localized supply management strategies for both established, competitive markets and emerging, untapped markets, aiming to secure our long-term success in these regions.A Typical Day:• Build, manage and expand partner relationships within your territory, aiming to surpass quarterly sales targets with Hotels.• Conduct regular optimization calls and business reviews with partners to develop strong, enduring partnerships providing exceptional, timely service to hosts, including in-person support as needed.• Implement strategies to effectively manage and optimize the long tail of Hotels in your region.• Prospect and onboard new, high-quality supply within your assigned geography.• Educate clients on all significant product updates and cascade feedback on product and public policy to the relevant internal stakeholders.• Leverage data to identify and pursue strategic growth opportunities, demonstrating an ability to navigate operational complexities and efficiently allocate resources.• Use an entrepreneurial approach to develop and implement unique engagement projects, fostering innovation within your territory.• Work cross-functionally with teams such as product, communications, public policy, legal, tax and customer support to ensure Airbnb's long-term market success.• Acquire comprehensive knowledge of local market trends to inform both internal and external stakeholders.• Understand the technical aspects of software partnerships to offer comprehensive support, ensuring a seamless experience for hosts and guests.• Represent Airbnb in external meetings with Hotels and at industry conferences in your market, solidifying the brand's presence and commitment.Your Expertise:• 5+ years of experience in new sales, account management, and partner support, showcasing a deep understanding and capability in fostering business relationships.• 2+ years of tech/travel industry experience is a plus, highlighting the value of sector-specific knowledge.• Proven track record of being able to effectively work a leads pipeline and a 'steady state' book of business, demonstrating expertise in nurturing and converting potential opportunities.• Proficient quantitative skills and proven ability to interpret and apply data throughout your day-to-day work, emphasizing the importance of data-driven decision-making.• The ability to work at both strategic and tactical levels, with a proven track record to execute in ambiguous environments, highlighting adaptability and strategic foresight.• Proven experience working cross-functionally, ensuring the ability to collaborate effectively with various teams to drive collective success.• Excellent communication and presentation skills and the ability to communicate effectively with clients via phone, email, and in-person, underscoring the importance of strong interpersonal skills.• Charismatic self-starter who is resourceful and self-sufficient, paired with strong time management and prioritization skills, showcasing the initiative and organizational capabilities required for the role.• Highly proficient in using CRM software, specifically in working with leads, opportunities, and other core objects - Salesforce experience is a plus, indicating the technical tools proficiency needed for effective relationship management.• Willing to regularly travel within your assigned territory. Typical expectation would be once per quarter.• Passion for Airbnb, travel, and the sharing economy - being an Airbnb host is a plus, culminating the profile with a personal alignment and enthusiasm for the company's mission and sector.Your Location:Due to the nature of this position, the successful applicant will need to be based in Seattle, Portland or any major city in the Northwest region to be able to conduct their work. Currently, employees can not be located in: Alaska, Indiana, Nebraska, North Dakota, Ohio, South Dakota, Wisconsin, Alabama, Mississippi, Oklahoma, Delaware And Rhode Island. This list is continuously being updated, please check back with us if the state you live in is on the exclusion list. If your position is employed by another Airbnb entity, your recruiter will inform you what states you are eligible to work from.Our Commitment To Inclusion & Belonging:Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: reasonableaccommodations@airbnb.com. Please include your full name, the role you're applying for and the accommodation necessary to assist you with the recruiting process.We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application.How We'll Take Care of You:Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits.Pay Range$111,000-$131,400 USD
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What You Should Know About Market Manager, Hotels, Airbnb

As a Market Manager at Airbnb's Hotels division, you'll play a pivotal role in shaping the future of travel in Seattle, WA. We're on the lookout for someone who is not just passionate about the hospitality sector but also has the drive to make a significant impact in a fun, entrepreneurial environment. Your primary responsibility will be ensuring the health and rapid expansion of our hotel partnerships within your territory. You will manage relationships with hotels and acquire top-notch inventory while working closely with other teams to enhance our market presence. You'll leverage your understanding of the local market to develop effective acquisition strategies and manage key relationships with partners to ensure their success. On a typical day, you might find yourself conducting optimization calls with hotel partners, onboarding new supplies, or collaborating with product and support teams to enhance the overall experience for hosts and guests alike. With at least 5 years of experience in sales and account management, and familiarity with CRM tools, you'll use your quantitative skills to navigate challenges and identify growth opportunities. If you're someone who thrives in a dynamic setting, enjoys fostering partnerships, and is passionate about making a difference in the travel industry, we want to hear from you. Join us to help redefine how hotel experiences are discovered and enjoyed!

Frequently Asked Questions (FAQs) for Market Manager, Hotels Role at Airbnb
What are the primary responsibilities of a Market Manager at Airbnb?

As a Market Manager within Airbnb's Hotels division, your primary responsibilities include managing and expanding relationships with hotel partners, acquiring new high-quality hotel inventory, and enhancing the overall market presence of HotelTonight and Airbnb. You'll be tasked with developing strategies for supply acquisition, conducting regular business reviews, and leveraging data to identify growth opportunities in your assigned territory.

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What qualifications are required for a Market Manager position at Airbnb?

To qualify for the Market Manager role at Airbnb, candidates typically need a minimum of 5 years of experience in sales or account management, with at least 2 years in the tech or travel industry considered an advantage. Strong quantitative skills, the ability to work cross-functionally, and excellent communication skills are crucial for nurturing hotel partnerships and executing strategies effectively.

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How does a Market Manager at Airbnb measure success?

Success for a Market Manager at Airbnb is measured by the ability to surpass quarterly sales targets, expand the partner network, and ensure high-quality inventory in your territory. You will also be evaluated based on your effectiveness in conducting optimization calls, managing relationships with hotel partners, and employing data-driven strategies to fuel growth and market presence.

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What tools do Market Managers at Airbnb use in their role?

Market Managers at Airbnb utilize CRM software for managing leads and opportunities. Familiarity with Salesforce is a plus, as it aids in tracking partner relationships, analyzing performance metrics, and implementing strategies for improvement. Data analytics tools are also critical for identifying market trends and seizing growth opportunities within their assigned territories.

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What kind of travel is expected for a Market Manager at Airbnb?

Travel is a key component of the Market Manager role at Airbnb. You can expect to regularly travel within your assigned territory, typically once per quarter. This travel is essential for conducting in-person visits with hotel partners, attending industry conferences, and strengthening partnerships through face-to-face engagement.

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Common Interview Questions for Market Manager, Hotels
Can you describe your experience in managing hotel partnerships?

A fruitful response should detail specific experiences managing relationships, highlighting techniques used for building trust and collaboration. Refer to examples where you've enhanced relationships or contributed to a hotel's success, showcasing your interpersonal skills and strategic thinking.

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How do you prioritize tasks when managing multiple hotel accounts?

Demonstrate your organizational skills by explaining your approach to prioritizing tasks based on importance and urgency. Discuss using tools like CRM software to keep track of multiple accounts and your methods for delegating when necessary, ensuring timely follow-ups and optimal partner satisfaction.

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What strategies would you use to acquire new hotel partners?

Outline your strategic approach, including researching potential partners, understanding market trends, and leveraging your network. Highlight previous successes such as unique engagement projects or outreach campaigns that effectively brought new partners on board.

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How do you utilize data to inform your market strategies?

Discuss your analytical process, explaining how you gather and interpret data to make informed decisions. Include examples of metrics you've used to identify growth opportunities and how that led to successful partnerships or enhanced performance in previous roles.

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What’s your approach to conflict resolution with hotel partners?

Share your conflict resolution methodology—emphasizing communication, understanding both parties' perspectives, and finding win-win solutions. Use a specific instance where you successfully navigated a conflict and the positive results that followed.

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Describe a time when you had to adapt to a change in the market.

Highlight your adaptability by sharing a relevant example. Explain how you identified market changes, addressed challenges, and adjusted your strategy accordingly. Focus on the outcome and what you learned from the experience.

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How do you ensure excellent service to your hotel partners?

Emphasize your commitment to partner service by discussing how you establish regular communication, offer timely support, and solicit feedback. Share metrics or positive feedback that signal your effectiveness in providing exceptional service.

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What motivates you in a sales role?

Express your passion for sales by discussing what drives you, whether it’s achieving targets, building relationships, or the thrill of closing deals. Tie your motivation to the specific attributes of the Market Manager role at Airbnb to show alignment.

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How do you keep up with trends in the hospitality industry?

Talk about your approach to staying informed, such as subscribing to industry publications, attending webinars or conferences, and networking with industry professionals. Stress how this knowledge enhances your performance as a Market Manager.

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Can you explain a successful marketing campaign you implemented?

Describe a campaign you led, focusing on its objectives, execution, and results. Highlight your role in the campaign, the creative solutions you implemented, and how the results positively impacted hotel partnerships or company goals.

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Airbnb is a leading online marketplace for short- and long-term homestays and experiences founded in 2008. We provide access to 6+ million unique places to stay in more than 81,000 cities and 191 countries worldwide.

280 jobs
MATCH
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BADGES
Badge ChangemakerBadge Future MakerBadge Global CitizenBadge Innovator
CULTURE VALUES
Mission Driven
Collaboration over Competition
Inclusive & Diverse
Growth & Learning
BENEFITS & PERKS
Maternity Leave
Paternity Leave
Medical Insurance
Dental Insurance
Vision Insurance
Mental Health Resources
Life insurance
Disability Insurance
Health Savings Account (HSA)
Flexible Spending Account (FSA)
401K Matching
Paid Time-Off
FUNDING
SENIORITY LEVEL REQUIREMENT
TEAM SIZE
EMPLOYMENT TYPE
Full-time, on-site
DATE POSTED
March 20, 2025

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