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Assistant Client Portfolio Manager

Overview

Allied Universal®, North America’s leading security and facility services company, provides rewarding careers that give you a sense of purpose. While working in a dynamic, diverse and inclusive workplace, you will be part of a team that fuels a culture that will reflect in our communities and customers we serve. We offer medical, dental and vision coverage, life insurance, retirement plan, employee assistance programs, company discounts, perks and more for most full-time positions!

Job Description

Salaried, Leadership Role with a Growing Company!

Starting Salary Between $55,000 - $61,800 + Benefits!

 

Allied Universal is currently seeking a skilled security service professional for a leadership opportunity in within our Enterprise Accounts division. This Assistant Enterprise Accounts Portfolio Manager will serve as an internal security operations expert and will focus on the relationship with a client across multiple states. Moreover, the successful candidate will work with the clients’ Corporate Security executives, showcasing and adhering to Allied Universal’s capabilities and strengths while also serving as the liaison with the appropriate branch offices and Corporate support functions. To support and ensure success in this role, we provide a comprehensive, week-long management onboarding course designed to provide best practices, tools and guidance.

 

RESPONSIBILITIES:

  • Ensuring contract compliance at all assigned properties. Identify security issues and opportunities and recommend solutions to client’s corporate security team. Responding to critical incidents at client
  • Facilitating and provide in-depth client specific training to new on-site Allied Universal Managers
  • Creating and delivering annual training programs
  • Developing a relationship with local and regional client contacts
  • Working with all levels of the organization to identify, analyze and solve problems and create opportunities for continuous improvement
  • Identifying and presenting industry best practices to all teams in all locations
  • Assisting in the preparation and presentation of Quarterly Business Reviews
  • Identifying client-specific Key Performance Indicators (KPI) and measure Allied Universal’s performance of these measurements to ensure acceptable monthly scorecard results
  • Ensuring all administrative and operational functions including payroll, billing, accounts receivable, scheduling are accurate, and issues are promptly resolved
  • Ability to conduct in-depth audits and analysis of operational and financial controls relating to the account management. Manage and own the accounts receivable process for their customer
  • Survey security officers and leaders to gauge workplace satisfaction
  • The position may require up to 35% domestic travel to client locations as well as other Allied Universal offices when necessary
  • Active participation in industry specific professional organizations such as ASIS. 
  • Work with all levels of the organization to identify, analyze and solve problems and create opportunities for continuous improvement.
  • Maintain confidentiality of all information and data.
  • Provide annual business reviews to client contacts.
  • Keep records and prepare accurate and timely reports both manually and through automated methods.
  • Perform other related duties and responsibilities as assigned or required.

QUALIFICATIONS:

  • Minimum 3 years of management experience
  • Minimum 3 years of security management experience

PREFERRED QUALIFICATIONS:

  • Bachelor's degree in Business Administration or Criminal Justice 

BENEFITS:

  • Medical, dental, vision, basic life, AD&D, and disability insurance
  • Enrollment in our company’s 401 (k) or Supplemental Income Plan, subject to eligibility requirements
  • Eight paid holidays annually, five sick days, and four personal days
  • Vacation time offered at an accrual rate of 3.08 hours biweekly.  Unused vacation is only paid out where required by law.

Closing

Allied Universal® is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship/association with a protected veteran, or any other basis or characteristic protected by law. For more information: www.aus.com

 

If you have any questions regarding Equal Employment Opportunity, Affirmative Action, Diversity and Inclusion, have difficulty using the online system and require an alternate method to apply, or require an accommodation at any time during the recruitment and/or employment process, please contact our local Human Resources department. To find an office near you, please visit: www.aus.com/offices.

Requisition ID

2025-1358872
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Average salary estimate

$58400 / YEARLY (est.)
min
max
$55000K
$61800K

If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.

What You Should Know About Assistant Client Portfolio Manager, Allied Universal

Are you ready to elevate your career in security management? Join Allied Universal as an Assistant Client Portfolio Manager in Chicago! Here, you'll thrive in a dynamic and inclusive workplace that truly values its employees. With a starting salary between $55,000 and $61,800 plus benefits, this salaried leadership role is designed for those passionate about client relations and security operations. As the Assistant Client Portfolio Manager, you'll be at the heart of our Enterprise Accounts division, working closely with clients across multiple states and directly engaging with their corporate security executives. Your role will focus on ensuring contract compliance, conducting in-depth training programs, and developing strong relationships with client contacts to foster continuous improvement. You’ll also have the chance to showcase Allied Universal’s strengths while resolving critical security issues and responding to incidents. To set you up for success, we provide an extensive management onboarding course that offers best practices and insights crucial for this role. You’ll get to participate in quarterly business reviews while managing operational functions like payroll, billing, and scheduling – all essential in maintaining our high standards. With our emphasis on professional development and industry participation, you'll never stop growing in your career journey. Take the next step and make a lasting impact with Allied Universal by applying to become our next Assistant Client Portfolio Manager and experience the rewarding career you've been dreaming of!

Frequently Asked Questions (FAQs) for Assistant Client Portfolio Manager Role at Allied Universal
What are the responsibilities of the Assistant Client Portfolio Manager at Allied Universal?

As an Assistant Client Portfolio Manager at Allied Universal, you will oversee contract compliance, respond to critical security incidents, and develop relationships with clients across multiple states. Your responsibilities also include conducting training programs, preparing quarterly business reviews, and managing operational functions like payroll and billing.

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What qualifications does Allied Universal look for in an Assistant Client Portfolio Manager?

Allied Universal seeks candidates with a minimum of three years of management and security experience for the Assistant Client Portfolio Manager role. Preferred qualifications include a bachelor's degree in Business Administration or Criminal Justice, along with exceptional interpersonal skills and a problem-solving mindset.

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What benefits can I expect as an Assistant Client Portfolio Manager at Allied Universal?

Allied Universal offers a comprehensive benefits package for their Assistant Client Portfolio Manager position, including medical, dental, and vision coverage, life insurance, a retirement plan, paid holidays, sick days, personal days, and vacation time. Additional perks and discounts are also available for full-time employees.

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Will the Assistant Client Portfolio Manager position involve travel?

Yes, the Assistant Client Portfolio Manager role at Allied Universal may require up to 35% domestic travel to client locations and other company offices, ensuring that you can maintain strong relationships and oversee operations effectively.

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What kind of training does Allied Universal provide for the Assistant Client Portfolio Manager role?

Allied Universal provides a comprehensive, week-long management onboarding course designed for the Assistant Client Portfolio Manager position. This training focuses on best practices, tools, and guidance that will prepare you to succeed in your new role.

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Common Interview Questions for Assistant Client Portfolio Manager
How do you ensure contract compliance in your previous roles?

To ensure contract compliance, I regularly review contractual obligations and develop a checklist of key performance indicators. I communicate with clients to understand their expectations and address any issues proactively, ensuring all operational functions align with our service agreements.

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Can you describe a time you resolved a critical incident?

Absolutely! In a previous position, I faced an unexpected security breach. I immediately gathered the team, communicated the response plan effectively, and collaborated closely with local law enforcement to resolve the situation efficiently while keeping the client's interests as our top priority.

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What strategies do you use to develop strong client relationships?

I believe in open communication and transparency. I schedule regular check-ins, encourage client feedback, and prioritize understanding their unique needs to tailor our services accordingly. This approach has helped me foster trust and solid partnerships with clients.

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How do you handle employee training at your previous workplaces?

I develop tailored training programs that cater to specific roles within the organization. I also value hands-on training and encourage feedback to continuously improve training effectiveness while ensuring that all staff members are well-versed in industry best practices.

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What methods do you use to identify security issues and opportunities?

I conduct regular audits and surveys to gauge security officer performance and workplace satisfaction. By analyzing data and trends, I can proactively identify potential issues or opportunities for improvement and present these findings to clients.

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Describe a time you presented a business review to a client.

In my last role, I prepared for a quarterly business review by gathering comprehensive performance analytics. I successfully highlighted key achievements and areas for improvement, and through clear communication and visuals, I made recommendations that the client implemented.

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How do you ensure confidentiality and compliance in your role?

Maintaining confidentiality is paramount in my line of work. I strictly adhere to company policies, train staff on data handling practices, and conduct regular reviews of compliance measures to ensure we consistently meet legal and ethical standards.

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How do you prioritize competing tasks in a fast-paced environment?

I prioritize tasks using a needs-based approach. I assess the urgency and impact of each task, delegate when possible, and utilize project management tools to keep everything organized, ensuring that high-priority issues are resolved swiftly.

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What motivates you to excel in a leadership role?

I am motivated by the opportunity to inspire and elevate others around me. Seeing my team succeed, sharing knowledge, and creating an environment of positivity and growth drives my passion for leadership.

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How familiar are you with industry-specific organizations like ASIS?

I am quite active in industry organizations, such as ASIS. Membership has allowed me to stay updated on the latest security trends, network with other professionals, and gather valuable insights that I can apply to improve our operations.

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Purpose There for you®, serving and safeguarding customers, communities, and people around the world. Vision Be the world’s most trusted services partner. Mission Allied Universal®, through its unparalleled customer relationships, provides proacti...

270 jobs
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Full-time, on-site
DATE POSTED
March 28, 2025

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