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Project Manager - job 7 of 15

You Lead the Way. We’ve Got Your Back.

With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Join Team Amex and let's lead the way together.

As part of our diverse tech team, you can architect, code and ship software that makes us an essential part of our customers’ digital lives.  Here, you can work alongside talented engineers in an open, supportive, inclusive environment where your voice is valued, and you make your own decisions on what tech to use to solve challenging problems.  American Express offers a range of opportunities to work with the latest technologies and encourages you to back the broader engineering community through open source.  And because we understand the importance of keeping your skills fresh and relevant, we give you dedicated time to invest in your professional development.  Find your place in technology on #TeamAmex.

How will you make an impact in this role?

    Description:

    The American Express CSE team is responsible for the design and implementation of critical self-service and support capabilities for Distributed Infrastructure and Data Services. We also maintain a chatbot that supports thousands of applications across AXP. The Program Manager will be responsible to establishing, creating, and delivering best-in-class self-services and the associated operational processes. This includes ensuring build, test, deploy, release, service levels, key performance indicators and operating level agreements are defined and attained. This role is responsible for working closely with Engineers and Architects, application development teams, storage, other network partners, ITSM process owners, vendors, and production support teams to ensure business objectives are met. The best solution isn’t built in a day or even a year and it’s certainly not built without a team.

    The ideal candidate will have a strong experience on project management and proven ability to bring teams together.

    Here’s just some of what you’ll do:

    • Tracks and manages dependencies for project delivery
    • Breaks down barriers impeding teams from making progress against sprints and deadlines
    • Manages and escalates risks, issues, and changes
    • Experience across the product/project management lifecycle for enterprise products or services
    • Engages with Product Owner, Business Stakeholders, and delivery team to understand Business needs and facilitate identification of appropriate solutions
    • Partner with various teams and stakeholders to drive project governance & Operational readiness
    • Work with extended teams across the globe
    • Excellent communication skills (presentation, verbal and written)
    • Proven record of successful delivery of company-critical projects
    • Establishes key operational performance metrics to monitor and manage projects
    • Executes service delivery projects to improve availability, and enhance customer experience
    • Ensures that service delivery is monitored effectively and that identified actions to maintain or improve levels of service are implemented.
    • Contributes to the development of policies and procedures for the production and service support function
    • Leads efforts to build and operate performance management framework across all partner and delivery channels

    Qualifications:

    • Prefer 2+ years of project management, IT operations or service level management experience, preferably in multiple technology disciplines (i.e., mainframe, midrange, cloud, network, etc.)
    • Demonstrated ability to develop and implement enterprise-wide processes and deliver on those processes
    • Demonstrated ability to create and manage an operational performance management framework
    • Demonstrated ability to manage multiple projects simultaneously with minimal guidance and direction
    • Demonstrated ability to manage vendor partnerships
    • Must have the ability to successfully interact with a matrixed team of technical, business and process SMEs (Subject Matter Experts)
    • Strong ability to translate detailed technical analysis into high-level reporting for senior leaders
    • Ability to influence and manage change with strong collaboration skills
    • Excellent interpersonal skills including strong decision making, communications (verbal and written) and negotiation skills
    • Strategic thinker who is able to combine technical skills with overall business strategy to develop innovative solutions
    • Strong working knowledge of ITIL framework and AGILE preferred
    • Requires knowledge across multiple business and technical environments, covering a large range of business functions and capabilities
    • Microsoft skills, especially in Excel, PowerPoint, Word, and Visio

    Nice to have:      

    • Relevant certifications, e.g., PMI, Scrum Master (CSM), SAFE Agilist (SA).
    • Knowledge Infrastructure technologies and components like servers/storage/databases
    • Strong understanding of IT Service Management Processes (Incident, Problem, Change, Performance & Capacity)
    • Subject matter expertise in maintenance services and an understanding of key maintenance and performance metrics.
    • Prefer prior experience managing a team of resources in multiple geographical locations
    • Experience developing Post Implementation Reviews and driving Root Cause Analysis of issues
    • Ability to analyze high level needs/requirements, source data, identify and evaluate alternatives
    • Requires financial acumen in terms of monitoring, controlling, and reporting budget expenditure
    • Ability to work in a dynamic and challenging environment
    • Ability to drive results and stay with issues till closure
    • Self-motivated and driven to identify and deliver appropriate solutions

    Salary Range: $85,000.00 to $150,000.00 annually + bonus + benefits

    The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.

    We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

    • Competitive base salaries 
    • Bonus incentives 
    • 6% Company Match on retirement savings plan 
    • Free financial coaching and financial well-being support 
    • Comprehensive medical, dental, vision, life insurance, and disability benefits 
    • Flexible working model with hybrid arrangements depending on role and business need 
    • 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy 
    • Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) 
    • Free and confidential counseling support through our Healthy Minds program 
    • Career development and training opportunities

    For a full list of Team Amex benefits, visit our Colleague Benefits Site.

    American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.

    We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will work in a hybrid model (combination of in-office and virtual days).

    US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: https://www.eeoc.gov/poster

    Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.

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    Average salary estimate

    $117500 / YEARLY (est.)
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    $85000K
    $150000K

    If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.

    What You Should Know About Project Manager, American Express

    Join Team Amex as a Project Manager and lead the way in creating exceptional self-service and support capabilities at American Express in Phoenix, Arizona. With a focus on innovation and collaboration, your role will involve working closely with a diverse team of engineers and architects to design and implement solutions that truly make a difference. You will track and manage project dependencies, break down barriers to progress, and facilitate effective communication among various teams. The culture here is all about growth, collaboration, and a shared commitment to excellence. You'll benefit from working in an open and inclusive environment that encourages you to make impactful decisions and leverage the latest technologies. Your expertise will not only help enhance customer experiences but also pave the way for your own professional development, with dedicated time for skill enhancement. The ideal candidate will have at least 2 years of project management experience in IT operations, showcasing the ability to manage multiple projects and interact with both technical and business stakeholders. At American Express, we back our colleagues holistically, offering an excellent benefits package that includes competitive salaries, retirement savings plans, and comprehensive health coverage. If you’re ready to collaborate with talented professionals and drive impactful projects, then we invite you to consider your future with American Express.

    Frequently Asked Questions (FAQs) for Project Manager Role at American Express
    What are the key responsibilities of a Project Manager at American Express?

    As a Project Manager at American Express, your main responsibilities include tracking and managing project delivery dependencies, breaking down barriers to progress, managing risks and changes, and engaging with Product Owners and business stakeholders to facilitate the identification of solutions. You will also monitor key performance metrics and contribute to operational readiness.

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    What qualifications do I need to apply for the Project Manager position at American Express?

    To apply for the Project Manager position at American Express, candidates typically need at least 2 years of project management or IT operations experience, a strategic mindset for problem-solving, and the ability to communicate effectively with technical and business stakeholders. Familiarity with frameworks like ITIL and AGILE is preferred, along with strong interpersonal and decision-making skills.

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    How can I prepare for a Project Manager interview at American Express?

    To prepare for a Project Manager interview at American Express, review the job responsibilities to understand key deliverables, and practice articulating your experience with project management methodologies. Be ready to discuss examples of successful projects, your role in bridging communication between teams, and strategies you used to manage risks and meet deadlines.

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    What is the company culture like for Project Managers at American Express?

    The company culture at American Express is inclusive, collaborative, and focused on growth. As a Project Manager, you will be part of a diverse team where your contributions matter. The environment encourages open communication, innovative thinking, and shared success, providing ample opportunities for professional development.

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    What professional development opportunities are available for Project Managers at American Express?

    American Express offers various professional development opportunities for Project Managers, including dedicated time to enhance skills, access to training programs, and mentorship from experienced leaders. This focus on growth helps ensure that you stay updated with relevant technologies and industry best practices.

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    Common Interview Questions for Project Manager
    How do you prioritize tasks when managing multiple projects as a Project Manager?

    When managing multiple projects, I prioritize tasks by first mapping out project timelines and dependencies, then identifying critical deadlines. I assess the impact of each task on overall project goals and often use project management tools to keep track of progress, ensuring transparency among teams.

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    Can you describe a challenging project you managed and how you overcame obstacles?

    In a challenging project, I faced resource constraints that impeded progress. By facilitating open discussions with the team and stakeholders, we devised a resource-sharing plan and adjusted deadlines strategically, allowing us to meet key milestones without compromising quality.

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    What project management software are you proficient in?

    I am proficient in using project management tools such as Microsoft Project and JIRA. These platforms help me track project progress, manage tasks and dependencies, and facilitate effective communication among teams.

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    How do you communicate project updates to stakeholders?

    I communicate project updates through regular meetings and written reports that summarize key milestones, progress, and potential risks. I tailor my communication style based on the audience's needs, ensuring transparency and clarity.

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    Describe your experience with agile project management.

    My experience with agile project management includes leading cross-functional teams through sprints to deliver iterative changes. I focus on continuous improvement and encourage team input to adapt our processes based on feedback and lessons learned.

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    How do you handle conflicts within a project team?

    To handle conflicts within a project team, I advocate for open communication, allowing team members to express their perspectives. Facilitating solutions through mediation ensures that we remain focused on our common goals while addressing individual concerns.

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    What metrics do you use to evaluate project success?

    To evaluate project success, I utilize key performance metrics such as project delivery timelines, budget adherence, quality of deliverables, and stakeholder satisfaction ratings. Gathering feedback frequently helps refine my approach for future projects.

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    How do you ensure your projects stay within budget?

    I ensure projects stay within budget by setting clear financial goals from the outset, regularly monitoring expenditures, and identifying potential cost overruns early. Additionally, I use effective negotiation skills when working with vendors to optimize resources.

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    Describe your experience working with cross-functional teams.

    I have extensive experience working with cross-functional teams, collaborating with IT, marketing, and customer service departments. This collaborative approach allows for a more holistic understanding of project objectives and aligns everyone toward common goals.

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    How do you measure team performance during a project?

    I measure team performance during a project through regular check-ins, providing feedback, and assessing individual contributions against established goals. I also encourage peer reviews where team members assess each other's work, fostering a culture of accountability.

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    American Express is a multinational financial services corporation and global leader in providing personal, small business, and corporate credit cards.

    2961 jobs
    MATCH
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    BADGES
    Badge Family FriendlyBadge Office VibesBadge Work&Life BalanceBadge Rapid Growth
    CULTURE VALUES
    Inclusive & Diverse
    Empathetic
    Collaboration over Competition
    Growth & Learning
    Transparent & Candid
    BENEFITS & PERKS
    Medical Insurance
    Dental Insurance
    Mental Health Resources
    Life insurance
    Disability Insurance
    Child Care stipend
    Employee Resource Groups
    Learning & Development
    FUNDING
    SENIORITY LEVEL REQUIREMENT
    TEAM SIZE
    EMPLOYMENT TYPE
    Full-time, hybrid
    DATE POSTED
    April 21, 2025

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