Let’s get started
By clicking ‘Next’, I agree to the Terms of Service
and Privacy Policy
Jobs / Job page
Project Manager image - Rise Careers
Job details

Project Manager - job 6 of 15

You Lead the Way. We’ve Got Your Back.

With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Join Team Amex and let's lead the way together.

As part of our diverse tech team, you can architect, code and ship software that makes us an essential part of our customers’ digital lives.  Here, you can work alongside talented engineers in an open, supportive, inclusive environment where your voice is valued, and you make your own decisions on what tech to use to solve challenging problems.  American Express offers a range of opportunities to work with the latest technologies and encourages you to back the broader engineering community through open source.  And because we understand the importance of keeping your skills fresh and relevant, we give you dedicated time to invest in your professional development.  Find your place in technology on #TeamAmex.

How will you make an impact in this role?

    Description:

    The American Express CSE team is responsible for the design and implementation of critical self-service and support capabilities for Distributed Infrastructure and Data Services. We also maintain a chatbot that supports thousands of applications across AXP. The Program Manager will be responsible to establishing, creating, and delivering best-in-class self-services and the associated operational processes. This includes ensuring build, test, deploy, release, service levels, key performance indicators and operating level agreements are defined and attained. This role is responsible for working closely with Engineers and Architects, application development teams, storage, other network partners, ITSM process owners, vendors, and production support teams to ensure business objectives are met. The best solution isn’t built in a day or even a year and it’s certainly not built without a team.

    The ideal candidate will have a strong experience on project management and proven ability to bring teams together.

    Here’s just some of what you’ll do:

    • Tracks and manages dependencies for project delivery
    • Breaks down barriers impeding teams from making progress against sprints and deadlines
    • Manages and escalates risks, issues, and changes
    • Experience across the product/project management lifecycle for enterprise products or services
    • Engages with Product Owner, Business Stakeholders, and delivery team to understand Business needs and facilitate identification of appropriate solutions
    • Partner with various teams and stakeholders to drive project governance & Operational readiness
    • Work with extended teams across the globe
    • Excellent communication skills (presentation, verbal and written)
    • Proven record of successful delivery of company-critical projects
    • Establishes key operational performance metrics to monitor and manage projects
    • Executes service delivery projects to improve availability, and enhance customer experience
    • Ensures that service delivery is monitored effectively and that identified actions to maintain or improve levels of service are implemented.
    • Contributes to the development of policies and procedures for the production and service support function
    • Leads efforts to build and operate performance management framework across all partner and delivery channels

    Qualifications:

    • Prefer 2+ years of project management, IT operations or service level management experience, preferably in multiple technology disciplines (i.e., mainframe, midrange, cloud, network, etc.)
    • Demonstrated ability to develop and implement enterprise-wide processes and deliver on those processes
    • Demonstrated ability to create and manage an operational performance management framework
    • Demonstrated ability to manage multiple projects simultaneously with minimal guidance and direction
    • Demonstrated ability to manage vendor partnerships
    • Must have the ability to successfully interact with a matrixed team of technical, business and process SMEs (Subject Matter Experts)
    • Strong ability to translate detailed technical analysis into high-level reporting for senior leaders
    • Ability to influence and manage change with strong collaboration skills
    • Excellent interpersonal skills including strong decision making, communications (verbal and written) and negotiation skills
    • Strategic thinker who is able to combine technical skills with overall business strategy to develop innovative solutions
    • Strong working knowledge of ITIL framework and AGILE preferred
    • Requires knowledge across multiple business and technical environments, covering a large range of business functions and capabilities
    • Microsoft skills, especially in Excel, PowerPoint, Word, and Visio

    Nice to have:      

    • Relevant certifications, e.g., PMI, Scrum Master (CSM), SAFE Agilist (SA).
    • Knowledge Infrastructure technologies and components like servers/storage/databases
    • Strong understanding of IT Service Management Processes (Incident, Problem, Change, Performance & Capacity)
    • Subject matter expertise in maintenance services and an understanding of key maintenance and performance metrics.
    • Prefer prior experience managing a team of resources in multiple geographical locations
    • Experience developing Post Implementation Reviews and driving Root Cause Analysis of issues
    • Ability to analyze high level needs/requirements, source data, identify and evaluate alternatives
    • Requires financial acumen in terms of monitoring, controlling, and reporting budget expenditure
    • Ability to work in a dynamic and challenging environment
    • Ability to drive results and stay with issues till closure
    • Self-motivated and driven to identify and deliver appropriate solutions

    Salary Range: $85,000.00 to $150,000.00 annually + bonus + benefits

    The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.

    We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

    • Competitive base salaries 
    • Bonus incentives 
    • 6% Company Match on retirement savings plan 
    • Free financial coaching and financial well-being support 
    • Comprehensive medical, dental, vision, life insurance, and disability benefits 
    • Flexible working model with hybrid arrangements depending on role and business need 
    • 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy 
    • Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) 
    • Free and confidential counseling support through our Healthy Minds program 
    • Career development and training opportunities

    For a full list of Team Amex benefits, visit our Colleague Benefits Site.

    American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.

    We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will work in a hybrid model (combination of in-office and virtual days).

    US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: https://www.eeoc.gov/poster

    Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.

    American Express Glassdoor Company Review
    4.2 Glassdoor star iconGlassdoor star iconGlassdoor star iconGlassdoor star icon Glassdoor star icon
    American Express DE&I Review
    4.4 Glassdoor star iconGlassdoor star iconGlassdoor star iconGlassdoor star icon Glassdoor star icon
    CEO of American Express
    American Express CEO photo
    Stephen J Squeri
    Approve of CEO

    Average salary estimate

    $117500 / YEARLY (est.)
    min
    max
    $85000K
    $150000K

    If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.

    What You Should Know About Project Manager, American Express

    If you're a Project Manager looking to make an impact, American Express in Phoenix, Arizona has a role for you that you'll find both challenging and rewarding. Here at Team Amex, we are on a mission to advance successful projects that enhance our customer experience every day. You will dive into the dynamic world of self-service and support capabilities specifically for Distributed Infrastructure and Data Services, playing a crucial part in maintaining our chatbot that serves thousands across the company. Your role will involve collaborating with talented engineers and stakeholders to navigate the complexities of project delivery. As a Project Manager, you'll lead the charge to ensure projects are executed smoothly, maintaining operational metrics and facilitating communication across various teams. You'll also work with product owners to identify solutions that meet business needs while managing multiple projects at once, so your organizational skills will be put to the test. We're looking for someone with at least 2 years of experience in project management, ideally within IT operations. Here, you won’t just manage projects; you’ll be a vital member of a diverse team that values your input, creativity, and unique perspectives. If you're seeking a role that offers professional development, flexibility, and the chance to shape great customer experiences with the latest technologies, come join us at American Express, where your contributions will truly be recognized and celebrated.

    Frequently Asked Questions (FAQs) for Project Manager Role at American Express
    What are the responsibilities of a Project Manager at American Express?

    As a Project Manager at American Express, you'll be responsible for tracking and managing dependencies for project delivery, breaking down barriers that impede team progress, and ensuring risks, issues, and changes are effectively managed. Additionally, your role involves collaborating with engineers, architects, and various stakeholders to drive project governance and operational readiness.

    Join Rise to see the full answer
    What qualifications do I need to apply for a Project Manager position at American Express?

    To apply for the Project Manager position at American Express, candidates should ideally have at least 2 years of project management or IT operations experience, a strong understanding of ITIL frameworks, and proficient Microsoft skills. Experience managing vendor partnerships and a strategic mindset to influence change are also key qualifications.

    Join Rise to see the full answer
    How does American Express support Project Managers in their professional development?

    American Express actively supports Project Managers in their professional growth by offering dedicated time for skill development, access to training opportunities, and resources for career advancement. The company fosters an inclusive environment where colleagues are encouraged to invest in their skills with guidance and mentorship.

    Join Rise to see the full answer
    What kind of work environment can I expect as a Project Manager at American Express?

    As a Project Manager at American Express, you can expect a supportive and inclusive work environment. You'll work alongside talented professionals from diverse backgrounds, where your voice is valued and you're empowered to make decisions on the best technologies to tackle challenges. The company also embraces a hybrid working model to support flexibility.

    Join Rise to see the full answer
    What is the salary range for a Project Manager position at American Express?

    The salary range for a Project Manager at American Express varies from $85,000 to $150,000 annually, plus bonuses and comprehensive benefits. Factors such as location, experience, and job-related qualifications will influence the final compensation offered.

    Join Rise to see the full answer
    Common Interview Questions for Project Manager
    Can you describe your project management experience?

    When discussing your project management experience, highlight specific projects you've led, challenges faced, and how you overcame them. Mention methodologies used, such as Agile or Waterfall, and focus on your results to showcase your impact.

    Join Rise to see the full answer
    How do you handle project risks and issues?

    Discuss your proactive approach to identifying potential risks at the outset of a project. Explain your methods for monitoring, documenting, and escalating risks as necessary, and share specific instances where you successfully mitigated challenges.

    Join Rise to see the full answer
    What is your experience with cross-functional teams?

    Emphasize your experience working collaboratively with various departments. Share examples of how you facilitated communication among team members from different backgrounds and how this led to successful project outcomes.

    Join Rise to see the full answer
    How do you prioritize tasks in a project?

    Discuss your prioritization strategy, emphasizing tools or frameworks you use to determine task importance and deadlines. Provide examples of how your prioritization led to timely project delivery.

    Join Rise to see the full answer
    Can you provide an example of how you resolved a conflict within your team?

    Share a specific situation where you identified a conflict, how you approached it, and the resolution. Focus on your communication and negotiation skills and how you worked to reach a consensus.

    Join Rise to see the full answer
    What tools do you use for project management?

    Mention any project management tools and software you are familiar with, such as Jira, Trello, or Microsoft Project. Provide insight into how you've used these tools to facilitate project tracking and team collaboration.

    Join Rise to see the full answer
    How do you ensure customer satisfaction during a project?

    Discuss your methods for keeping customer needs at the forefront throughout the project lifecycle. Share examples of feedback mechanisms you’ve put in place and how you’ve acted on customer input to enhance outcomes.

    Join Rise to see the full answer
    What steps do you take to develop a project scope?

    Outline your approach to defining project scope, including stakeholder input, project objectives, and deliverables. Highlight any techniques you use to ensure scope is understood and agreed upon by all parties.

    Join Rise to see the full answer
    How do you measure project success?

    Discuss the key performance indicators (KPIs) you use to evaluate project success, such as completion rate, adherence to deadlines, and customer satisfaction ratings. Be prepared to share examples of how you've tracked and reported these metrics.

    Join Rise to see the full answer
    What is your approach to managing remote teams?

    Explain your strategies for effectively managing remote teams, focusing on communication, accountability, and productivity tools. Share any challenges you've faced and how you overcame them to foster team cohesion.

    Join Rise to see the full answer
    Similar Jobs
    Photo of the Rise User
    American Express Remote New York, New York, United States
    Posted 2 days ago
    Inclusive & Diverse
    Empathetic
    Collaboration over Competition
    Growth & Learning
    Transparent & Candid
    Medical Insurance
    Dental Insurance
    Mental Health Resources
    Life insurance
    Disability Insurance
    Child Care stipend
    Employee Resource Groups
    Learning & Development

    As a Software Engineer at American Express, you will shape the future of tech while enjoying a supportive and innovative environment.

    Photo of the Rise User
    American Express Remote Phoenix, Arizona, United States
    Posted 2 days ago
    Inclusive & Diverse
    Empathetic
    Collaboration over Competition
    Growth & Learning
    Transparent & Candid
    Medical Insurance
    Dental Insurance
    Mental Health Resources
    Life insurance
    Disability Insurance
    Child Care stipend
    Employee Resource Groups
    Learning & Development

    Step into the role of Senior Service Assurance Engineer with American Express and elevate the reliability of digital payment solutions.

    Photo of the Rise User
    Posted 9 hours ago
    Inclusive & Diverse
    Rise from Within
    Mission Driven
    Diversity of Opinions
    Work/Life Harmony
    Take Risks
    Collaboration over Competition
    Growth & Learning
    Transparent & Candid
    Customer-Centric
    Social Impact Driven
    Rapid Growth
    Passion for Exploration
    Dare to be Different
    Reward & Recognition
    Friends Outside of Work
    Medical Insurance
    Dental Insurance
    Vision Insurance
    Mental Health Resources
    Life insurance
    Disability Insurance
    Health Savings Account (HSA)
    Flexible Spending Account (FSA)
    Conferences Stipend
    Bias Training
    Employee Resource Groups
    401K Matching
    Paternity Leave
    Maternity Leave
    Some Meals Provided
    Social Gatherings

    Google is seeking an experienced Program Manager III to oversee New Product Introduction and enhance operational efficiency within its supply chain.

    Photo of the Rise User

    Join Kimley-Horn as a Senior Project Manager where you’ll lead development initiatives and mentor a growing team in a client-focused environment.

    Posted 2 days ago

    Join CRB as a Project Manager and lead significant consulting and construction projects within the life sciences industry.

    Photo of the Rise User
    Centene Remote Clayton - 7676 Forsyth Blvd (10937)
    Posted 13 days ago

    Join Centene as a Project Manager to lead impactful healthcare projects while enjoying a hybrid work environment and competitive benefits.

    Photo of the Rise User

    Aetos Systems seeks a Senior Proposal Manager with extensive experience in federal contract proposal management to drive strategic initiatives.

    Photo of the Rise User
    Posted 13 days ago

    Join Harris Govern as a Project Manager to drive innovation in software solutions for county governments while leading project teams to success.

    Lead global implementation projects and drive strategic growth as the Vice President at By Light Professional IT Services.

    Photo of the Rise User
    NBCUniversal Hybrid 30 Rockefeller Plaza, New York, NEW YORK
    Posted 10 days ago

    Lead global delivery efforts for NBCUniversal's consumer-focused brands in a high-impact vice presidential role.

    American Express is a multinational financial services corporation and global leader in providing personal, small business, and corporate credit cards.

    2921 jobs
    MATCH
    Calculating your matching score...
    BADGES
    Badge Family FriendlyBadge Office VibesBadge Work&Life BalanceBadge Rapid Growth
    CULTURE VALUES
    Inclusive & Diverse
    Empathetic
    Collaboration over Competition
    Growth & Learning
    Transparent & Candid
    BENEFITS & PERKS
    Medical Insurance
    Dental Insurance
    Mental Health Resources
    Life insurance
    Disability Insurance
    Child Care stipend
    Employee Resource Groups
    Learning & Development
    FUNDING
    SENIORITY LEVEL REQUIREMENT
    TEAM SIZE
    EMPLOYMENT TYPE
    Full-time, hybrid
    DATE POSTED
    April 21, 2025

    Subscribe to Rise newsletter

    Risa star 🔮 Hi, I'm Risa! Your AI
    Career Copilot
    Want to see a list of jobs tailored to
    you, just ask me below!
    LATEST ACTIVITY
    Photo of the Rise User
    Someone from OH, Cleveland just viewed Graphic Designer (Temporary) at MasterBrand Cabinets LLC
    S
    Someone from OH, Ottoville just viewed Full Stack Developer at Sunreef Yachts
    Photo of the Rise User
    Someone from OH, Ottoville just viewed Senior Developer at NRF
    P
    Someone from OH, Ottoville just viewed Principal Software Developer - TS/SCI at Parsons
    F
    Someone from OH, Ottoville just viewed Software Developer at Fil
    Photo of the Rise User
    Someone from OH, Ottoville just viewed Senior Backend Developer - Big Data at LiveRamp
    Photo of the Rise User
    Someone from OH, Ottoville just viewed Software Developer - Product Analytics (Python) at Autodesk
    Photo of the Rise User
    Someone from OH, Ottoville just viewed Software Application Developer at Boeing
    Photo of the Rise User
    Someone from OH, Ottoville just viewed Senior FullStack Developer at CVS Health
    Photo of the Rise User
    Someone from OH, Ottoville just viewed Senior Software Developer at Cinemark
    T
    Someone from OH, Ottoville just viewed Full Stack Developer at Talent Worx
    B
    Someone from OH, Ottoville just viewed Digital Designer/Front-End Developer at Blackbridge
    M
    Someone from OH, Ottoville just viewed Full Stack Developer (React/NodeJS) at MySigrid
    b
    Someone from OH, Ottoville just viewed .Net Developer, ReactJS at bbinsurance
    D
    Someone from OH, Ottoville just viewed Full Stack Developer (Automation), AVP at DB
    Photo of the Rise User
    Someone from OH, Ottoville just viewed Fullstack / PHP Backend Developer at Dentsu
    A
    Someone from OH, Ottoville just viewed FullStack Automation Developer at Abra
    Photo of the Rise User
    Someone from OH, Ottoville just viewed Senior Backend Developer at Sourcescrub
    Photo of the Rise User
    Someone from OH, Ottoville just viewed Sr Software Developer II (R&D) at B. Braun
    Photo of the Rise User
    Someone from OH, Ottoville just viewed Appian Software Developer at Qualysoft
    Photo of the Rise User
    Someone from OH, Ottoville just viewed Senior API Developer at Midland States Bank
    Photo of the Rise User
    Someone from OH, Ottoville just viewed 929 | Middle+ Backend Developer at Intetics
    Photo of the Rise User
    8 people applied to Program Manager III at Fearless
    Photo of the Rise User
    20 people applied to Junior Project Coordinator at Vaco