Senior Manager – Privacy Control Framework - job 1 of 4

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With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Join Team Amex and let’s lead the way together.

How we serve our customers is constantly evolving and is a challenge we gladly accept. Whether you’re finding new ways to prevent identity fraud or enabling customers to start a new business, you can work with one of the most valuable data sets in the world to identify insights and actions that can have a meaningful impact on our customers and our business. And, with opportunities to learn from leaders who have defined the course of our industry, you can grow your career and define your own path. Find your place in risk and analytics on #TeamAmex. 

Enterprise Data Governance & Platforms (EDGP) is part of the larger Enterprise Digital and Data Solutions (EDDS) organization.  EDGP improves the customer experience and drives business growth through robust enterprise-wide data policies and governance and enabling a data-driven culture, while developing digital and data platforms that provide insightful customer relationships and allow users to leverage enterprise-wide data capabilities.

American Express is on a multi-year journey to enhance our focus on Privacy compliance as well as Customer data handling and transparency.  As part of this journey, EDGP is establishing the Global Privacy Center of Excellence.  The Senior Manager, Control Framework will sit within the newly formed Privacy Center of Excellence to define and execute privacy activity control implementation by defining standards of care for privacy activities across the enterprise for all processes and technologies. This role will coordinate across business units and markets to set control guidelines and identify opportunities for improvement in relation to privacy risk.

Primary Responsibilities

• Work with partners in the global Privacy Center of Excellence to enhance an enterprise-wide privacy control framework to guide how American Express detects and mitigates privacy risk
• Outline technical and business requirements for technology to successfully implement and document relevant privacy controls
• Ensure integration of privacy controls embedded across existing systems and capabilities and support continued maintenance
• Collaborate with Privacy Risk Assessment Team and Enterprise Data Management to refresh and execute assessment of privacy risk and treatment of PII
• Own inventory of privacy capabilities across Privacy COE and Federated Offices
• Coordination across Privacy COE to deliver appropriate training to ensure control implementation across the Enterprise

 Qualifications:

• A strong strategic approach with 5+ years prior experience including implementation of privacy controls
• Experience in privacy risk and/or aiding in risk detection/mitigation processes and creating standards of care
• Proven track record of driving results in a fast-paced environment often with significant ambiguity and needing to make decisions with less than perfect information. 
• Track record of being able to be a subject matter expert and using enterprise-thinking to quickly identify areas of improvement  
• High degree of organization, individual initiative and personal accountability and resiliency. 
• Excellent communication skills with a demonstrated ability to engage, influence, and encourage partners and stakeholders to drive collaboration and alignment. 
• Proven ability to manage multiple demands successfully within a matrixed organization.  
• Enjoys solving large and complicated problems.  
• Ability to maintain a positive, ‘can-do’ attitude 

Salary Range: $90,000.00 to $165,000.00 annually + bonus + benefits

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

• Competitive base salaries 
• Bonus incentives 
• 6% Company Match on retirement savings plan 
• Free financial coaching and financial well-being support 
• Comprehensive medical, dental, vision, life insurance, and disability benefits 
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need 
• 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy 
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) 
• Free and confidential counseling support through our Healthy Minds program 
• Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site.

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

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