Supervisor, Premium Audit

As a Supervisor, Premium Audit at AmTrust, your key responsibilities include overseeing daily audit administration, training and mentoring team members, and resolving discrepancies related to earned premiums. You will also communicate with insureds and agents, ensuring compliance with state regulations while maintaining a strong customer service focus throughout the audit process.

To qualify for the Supervisor, Premium Audit position at AmTrust, you need a Bachelor’s Degree in Accounting, Finance, Business, or a related discipline, or equivalent experience. Additionally, having over three years of premium audit experience and proficiency in Microsoft Office is essential. An Associate's level in Premium Audit Program certification is preferred.

AmTrust fosters a vibrant and inclusive work culture where diverse perspectives are valued. As a Supervisor, Premium Audit, you’ll be part of a team that appreciates innovative ideas and supports career growth. The company prioritizes a balance between work life and employee wellbeing, making it an excellent environment for professional development.

Essential skills for the Supervisor, Premium Audit role at AmTrust include exceptional written and verbal communication, strong organizational abilities, and analytical skills. The ability to manage multiple tasks in a fast-paced environment is crucial, as well as proficiency in Microsoft Office Suite to streamline operations and reporting.

At AmTrust, as a Supervisor, Premium Audit, you will have access to various career advancement opportunities. The company values internal growth and offers a supportive environment for professional development, allowing you to progress into higher managerial roles within the auditing department or explore other avenues within the organization.

When approaching task prioritization as a Supervisor, Premium Audit, it’s important to assess the deadlines and impact of each task. I often use tools like to-do lists or project management software to keep track of responsibilities and delegate appropriately to ensure efficient use of time and resources in the audit process.

In my previous role, I encountered a significant discrepancy where the calculated premiums did not match client expectations. I conducted a detailed audit trail review, communicated directly with both our team and the client, and ultimately uncovered a data entry error, which I corrected while improving our processes to prevent future occurrences.

Effective communication is essential in auditing. I employ active listening techniques and clear, concise messaging tailored to my audience—whether it’s training my team or addressing client concerns. I find maintaining an open-door policy encourages team members to ask questions, fostering a collaborative atmosphere.

To ensure compliance, I stay updated on all relevant regulations and guidelines pertaining to premium audits. I regularly review compliance manuals and ensure my team is trained accordingly. This approach guarantees that our auditing processes align with state regulations and internal policies.

I have over three years of experience in training new hires and mentoring junior auditors. My approach involves hands-on training sessions coupled with structured materials. I emphasize the importance of continuous learning, encouraging team members to share insights and challenges, which enriches the entire team’s understanding.

One challenge I faced was managing a high-volume audit cycle while maintaining quality control. I addressed this by implementing effective delegation strategies and simplifying workflows, which allowed us to handle increased workloads without compromising audit quality.

I stay current with industry trends and changes in premium auditing through professional network groups, attending seminars and conferences, and regularly reading relevant industry publications. This helps me introduce innovative practices into our auditing processes at AmTrust.

When managing conflict within my team, I approach the situation with empathy and open dialogue. I encourage team members to express their viewpoints and work toward a resolution that aligns with our common goals while maintaining a respectful and positive team environment.

I believe exceptional customer service is key to successful audits. I prioritize clear communication, understanding client needs, and providing timely responses to inquiries. My aim is to build trust and ensure clients feel valued throughout the audit process.

I track the success of my audit team through key performance indicators such as accuracy rates, audit turnaround times, and client feedback. Regular check-ins and performance reviews allow me to support team members in achieving their goals and addressing areas for improvement.