Associate Director - Supply Chain Consulting - Malaysia

The Associate Director - Supply Chain Consulting at our company is responsible for leading the APAC team, overseeing SaaS product implementations, managing customer onboarding, and delivering tailored training programs. This role also includes stakeholder management, project oversight, and continuous improvement efforts to enhance customer satisfaction and implementation success.

Candidates should possess 10-15+ years of experience in SaaS implementations and 7+ years in a leadership role managing a regional or global implementation team. Strong project management skills, experience with enterprise clients, and proficiency in English along with knowledge of additional APAC languages are highly desirable.

The Associate Director - Supply Chain Consulting adapts SaaS solutions by understanding local business cultures and regulatory requirements across APAC countries. This involves customizing implementation strategies, training programs, and customer onboarding processes to ensure they are effective and relevant to each market.

An Associate Director - Supply Chain Consulting should be familiar with SaaS methodologies, project management tools like Jira and Asana, and have a solid understanding of system configurations, data migrations, and third-party integrations. Experience with automation tools for streamlining implementation processes is also beneficial.

Essential leadership qualities include strong team management skills, the ability to motivate and mentor remote teams, effective communication across diverse cultures, and a strong understanding of regional dynamics in APAC markets. The ideal candidate will foster a high-performance culture and drive continuous improvement.

In your answer, emphasize your leadership style, mention specific strategies you've used to manage diverse teams, and share examples of how you've fostered collaboration and cultural awareness within the team.

Discuss the types of SaaS products you've worked with, your role in the implementation process, and highlight any successful projects, including metrics or feedback that demonstrate the impact of your contributions.

Explain your approach to understanding local cultures and how you've customized training content and delivery methods. Share specific examples where localized training resulted in improved customer engagement and satisfaction.

Discuss proactive communication with clients, regular status updates, risk assessment measures, and your continuous feedback loop to improve the process. Give examples of how you've managed customer expectations and resolved issues.

Focus on a specific project, highlight the challenges faced, the strategies you employed to navigate these, and the ultimate success. This illustrates your problem-solving skills and resilience.

Share your methods for prioritizing urgent tasks, using project management tools, and balancing stakeholder needs without compromising quality. Highlight any frameworks or processes that help you stay organized.

Discuss your communication strategies, how you build relationships with key stakeholders, and the importance of understanding their needs and perspectives in driving project success.

Talk about specific KPIs you track, building customer feedback into your assessments, and how you use data to refine future implementation strategies.

Provide a detailed example of a process you improved, including why the change was made, how it was implemented, and the measurable outcomes that followed.

Describe your knowledge of relevant compliance laws, your strategies for adapting implementations to meet these requirements, and any past experiences working with legal teams to ensure adherence.