Director, Patient Services

Position Summary:

Director, Patient Services Ophthalmology

The Director, Patient Services Ophthalmology is responsible for managing the strategic and operational plans for all patient services tactics to support the Ophthalmology product portfolio.

This key role is responsible for all Ophthalmology patient support inclusive of hub services, copay support, patient assistance, and adherence support. As Director, Patient Services Ophthalmology you will have the opportunity to drive an innovative and customized program to remove barriers and create an unmatched experience. The position will provide strategic direction by leveraging deep and broad understanding of Patient Services, competitive monitoring, industry trends and innovation, technology, and cross-functional business knowledge to address business.

Your responsibilities will include, but are not limited to:

Key Responsibilities Include:

• Manage patient services program for Ophthalmology indications inclusive of vendor oversight, contract management, and monitoring of key performance indicators.
• Embed a metrics-driven and partnership inspired approach to managing key vendors.
• Responsible for end-to-end partner relationships to maximize performance for best-in class-service, efficiency, and stakeholder satisfaction.
• Collaborate cross functionally to ensure long-term success of Patient Services strategy by understanding patient journey and best in class services required for excellence in the Ophthalmology space across reimbursement, financial support, and adherence.
• Embrace continuous improvement initiatives and innovative program enhancements throughout the program lifecycle.
• Interface with a wide range of teams, including Marketing, Sales, Market Access, Finance, Legal, and Compliance to discuss service design and develop action plans for execution, in a constantly changing environment.
• Collaborate and integrate processes with Director of Field Reimbursement.
• Drive project management and execution for cross-functional Ophthalmology Patient Services Projects.

Education, Registration & Certification:

• BA/BS required.
• MBA preferred.

Experience

• Ten or more years of experience in complex pharmaceutical operations roles.
• Three or more years of Patient Services experience, with management of medical benefit/buy and bill program preferred.
• Must have experience managing customer facing vendors.
• Experience in Ophthalmology preferred.

Skills, Knowledge & Abilities:

• Embodies Apellis values
• Models a collaborative culture to foster openness and candid dialogue
• Ability to innovate and adapt with flexibility and resilience
• Strong ability to execute on vision
• Excellent written and verbal communication skills, able to communicate effectively with different levels of management as well as with peers
• Process and metrics driven
• Highly motivated with the ability to be flexible in a fast-paced environment
• Has a results orientation with attention to detail and ability to meet deadlines

Physical Demands and Work Environment:

This job operates in a professional office environment and routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.

Travel Requirements:

• Travel 15% inclusive of Company headquarters and vendors.

Benefits and Perks:

Apellis offers a comprehensive benefits package, including a 401(k) plan with company match, inclusive family building benefits, flexible time off, summer and winter shutdowns, paid family leave, disability and life insurance, and more! Visit https://apellis.com/careers/ to learn more.

Company Background:

Apellis Pharmaceuticals, Inc. is a global biopharmaceutical company that combines courageous science and compassion to develop life-changing therapies for some of the most challenging diseases patients face. We ushered in the first new class of complement medicine in 15 years and now have two approved medicines targeting C3. These include the first and only therapy for geographic atrophy, a leading cause of blindness around the world. With nearly a dozen clinical and pre-clinical programs underway, we believe we have only begun to unlock the potential of targeting C3 across many serious diseases.

For more information, please visit http://apellis.com or follow us on Twitter and LinkedIn

EEO Statement:

Apellis is an equal opportunity employer and complies with all applicable federal, state and local fair employment practices laws. Apellis strictly prohibits and does not tolerate discrimination against employees, applicants or any other covered persons because of race, color, religion, creed, national origin or ancestry, ethnicity, sex (including pregnancy), gender (including gender nonconformity and status as a transgender or transsexual individual), age, physical or mental disability, citizenship, past, current or prospective service in the uniformed services, genetic information, marital status, AIDS/HIV status, smoker/nonsmoker, and occupational pneumoconiosis or any other characteristic protected under applicable federal, state or local law.

For San Francisco postings: Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.  

Other Duties:

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.