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Director, Patient Services

Position Summary:

Director, Patient Services Ophthalmology

The Director, Patient Services Ophthalmology is responsible for managing the strategic and operational plans for all patient services tactics to support the Ophthalmology product portfolio.

 

This key role is responsible for all Ophthalmology patient support inclusive of hub services, copay support, patient assistance, and adherence support. As Director, Patient Services Ophthalmology you will have the opportunity to drive an innovative and customized program to remove barriers and create an unmatched experience. The position will provide strategic direction by leveraging deep and broad understanding of Patient Services, competitive monitoring, industry trends and innovation, technology, and cross-functional business knowledge to address business.

Your responsibilities will include, but are not limited to:

 

Key Responsibilities Include:

  • Manage patient services program for Ophthalmology indications inclusive of vendor oversight, contract management, and monitoring of key performance indicators.
  • Embed a metrics-driven and partnership inspired approach to managing key vendors.
  • Responsible for end-to-end partner relationships to maximize performance for best-in class-service, efficiency, and stakeholder satisfaction.
  • Collaborate cross functionally to ensure long-term success of Patient Services strategy by understanding patient journey and best in class services required for excellence in the Ophthalmology space across reimbursement, financial support, and adherence.
  • Embrace continuous improvement initiatives and innovative program enhancements throughout the program lifecycle.
  • Interface with a wide range of teams, including Marketing, Sales, Market Access, Finance, Legal, and Compliance to discuss service design and develop action plans for execution, in a constantly changing environment.
  • Collaborate and integrate processes with Director of Field Reimbursement.
  • Drive project management and execution for cross-functional Ophthalmology Patient Services Projects.

 

Education, Registration & Certification:

  • BA/BS required.
  • MBA preferred.

 

Experience

  • Ten or more years of experience in complex pharmaceutical operations roles.
  • Three or more years of Patient Services experience, with management of medical benefit/buy and bill program preferred.
  • Must have experience managing customer facing vendors.
  • Experience in Ophthalmology preferred.

 

Skills, Knowledge & Abilities:

  • Embodies Apellis values
  • Models a collaborative culture to foster openness and candid dialogue
  • Ability to innovate and adapt with flexibility and resilience
  • Strong ability to execute on vision
  • Excellent written and verbal communication skills, able to communicate effectively with different levels of management as well as with peers
  • Process and metrics driven
  • Highly motivated with the ability to be flexible in a fast-paced environment
  • Has a results orientation with attention to detail and ability to meet deadlines

 

Physical Demands and Work Environment:

This job operates in a professional office environment and routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.

 

Travel Requirements:

  • Travel 15% inclusive of Company headquarters and vendors.

 

Benefits and Perks:

Apellis offers a comprehensive benefits package, including a 401(k) plan with company match, inclusive family building benefits, flexible time off, summer and winter shutdowns, paid family leave, disability and life insurance, and more! Visit https://apellis.com/careers/ to learn more.

Company Background:

Apellis Pharmaceuticals, Inc. is a global biopharmaceutical company that combines courageous science and compassion to develop life-changing therapies for some of the most challenging diseases patients face. We ushered in the first new class of complement medicine in 15 years and now have two approved medicines targeting C3. These include the first and only therapy for geographic atrophy, a leading cause of blindness around the world. With nearly a dozen clinical and pre-clinical programs underway, we believe we have only begun to unlock the potential of targeting C3 across many serious diseases.

For more information, please visit http://apellis.com or follow us on Twitter and LinkedIn

 

EEO Statement:

Apellis is an equal opportunity employer and complies with all applicable federal, state and local fair employment practices laws. Apellis strictly prohibits and does not tolerate discrimination against employees, applicants or any other covered persons because of race, color, religion, creed, national origin or ancestry, ethnicity, sex (including pregnancy), gender (including gender nonconformity and status as a transgender or transsexual individual), age, physical or mental disability, citizenship, past, current or prospective service in the uniformed services, genetic information, marital status, AIDS/HIV status, smoker/nonsmoker, and occupational pneumoconiosis or any other characteristic protected under applicable federal, state or local law.

For San Francisco postings: Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.  

Other Duties:

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. 

 

 

Average salary estimate

$135000 / YEARLY (est.)
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$120000K
$150000K

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What You Should Know About Director, Patient Services, Apellis

Are you ready to step into a pivotal role at Apellis Pharmaceuticals as the Director of Patient Services in Ophthalmology? This remote position is an amazing opportunity for someone looking to leverage their expertise in managing patient services strategies and operational plans. In this key role, you will oversee all tactics supporting our Ophthalmology product portfolio, including hub services, copay support, patient assistance, and adherence support. You’ll have the chance to drive innovative, tailored programs that remove barriers and shape an unparalleled patient experience. As a Director, you'll collaborate across various teams including Marketing, Sales, and Market Access to ensure our patients receive top-notch support. You'll utilize your extensive experience — with at least ten years in complex pharmaceutical operations, and ideally three years directly in Patient Services — to manage vendor relationships and optimize performance. If you’re passionate about fostering a collaborative culture and continuously improving patient care services, we want you to lead our future initiatives. Joining Apellis, a pioneer in developing life-changing therapies for challenging diseases, means you’ll be part of something truly transformative. Let’s connect and drive excellence in patient care together!

Frequently Asked Questions (FAQs) for Director, Patient Services Role at Apellis
What are the key responsibilities of the Director, Patient Services at Apellis Pharmaceuticals?

The Director, Patient Services at Apellis Pharmaceuticals plays a crucial role in managing the strategic and operational plans for all patient services associated with the Ophthalmology product portfolio. Key responsibilities include overseeing vendor management and contract negotiations, monitoring key performance indicators, collaborating with cross-functional teams to ensure the patient journey is optimized, and driving continuous improvement initiatives to enhance patient support services.

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What qualifications are needed for the Director, Patient Services position at Apellis?

To be considered for the Director, Patient Services role at Apellis Pharmaceuticals, candidates should have a BA/BS degree, with an MBA preferred. They must also possess ten or more years of experience in complex pharmaceutical operations, with at least three years specifically in Patient Services management. Understanding ophthalmology is also a strong advantage.

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What skills are essential for the Director, Patient Services at Apellis Pharmaceuticals?

Essential skills for the Director, Patient Services at Apellis Pharmaceuticals include strong written and verbal communication abilities, a metrics-driven mindset, and a results-oriented attitude. Candidates should also demonstrate flexibility and resilience in adapting to fast-paced changes, as well as the capability to innovate and execute strategic visions effectively.

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What kind of experience is preferred for the Director, Patient Services role at Apellis?

Preferred candidates for the Director, Patient Services role at Apellis should have significant experience in managing complex pharmaceutical operations, with a specific focus on Patient Services. Experience in managing customer-facing vendors and a background in ophthalmology are also highly desirable for this position, as they will contribute to successful patient support and service delivery.

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What travel requirements are there for the Director, Patient Services position at Apellis?

The Director, Patient Services position at Apellis Pharmaceuticals has a travel requirement of approximately 15%. This includes travel to the company headquarters and vendor locations as necessary to manage relationships effectively and ensure that patient services are delivered seamlessly.

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Common Interview Questions for Director, Patient Services
Can you describe your experience in managing patient services programs?

When answering this question, highlight specific programs you have managed, emphasizing your role in developing strategic plans and overseeing implementation. It's effective to include metrics that demonstrate your impact on patient outcomes and vendor performance.

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What strategies would you use to monitor vendor performance?

Discuss the importance of a metrics-driven approach. Highlight tools you’ve used for tracking performance and explain how you establish KPIs to ensure vendors meet service expectations, thereby enhancing patient satisfaction.

Join Rise to see the full answer
How do you ensure cross-functional collaboration in patient services?

Provide an example of how you’ve successfully collaborated with different teams such as Marketing and Sales. Describe how you align objectives across departments to create a seamless patient journey, showcasing your leadership and communication skills.

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What trends do you see impacting patient services in ophthalmology?

Prepare to discuss current trends such as digital health technologies and evolving patient expectations. Articulate how these trends affect patient support initiatives and how you would adapt strategies to meet those changes.

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Describe a time when you implemented a continuous improvement initiative.

Use the STAR method (Situation, Task, Action, Result) to explain a specific initiative you led. Focus on the outcomes of your actions, and how they positively affected patient care or operational efficiency.

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How do you handle regulatory compliance in patient services?

Stress your familiarity with compliance requirements in pharmaceutical operations. Discuss processes you’ve put in place to ensure adherence to regulations while maintaining high standards of patient care.

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What is your approach to patient engagement?

Highlight your strategies for enhancing patient engagement, such as developing personalized communication plans and utilizing feedback systems. Show how these initiatives align with broader service goals.

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How would you deal with a challenging vendor situation?

Share a real-life scenario where you effectively handled a vendor challenge. Focus on your negotiation skills and how you resolved the situation while keeping patient services unaffected and enhancing collaboration.

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What role does technology play in modern patient services?

Discuss your understanding of the impact of technology on patient services, including telehealth and data management systems. Explain how you would leverage these technologies to improve service delivery and patient outcomes.

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What motivates you to work in patient services?

Share your passion for improving patient experiences and outcomes. Highlight how your values align with Apellis Pharmaceuticals' mission of compassion and science, stressing your commitment to making a positive difference in patients' lives.

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Established in 2009, Apellis is a clinical-stage biopharmaceutical company focused on the development of novel therapeutic compounds for the treatment of a broad range of life-threatening or debilitating autoimmune diseases based upon complement i...

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Full-time, remote
DATE POSTED
March 15, 2025

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