SDR Manager

As an SDR Manager at Arc, your primary responsibilities include ensuring your team meets targets for pipeline and opportunity generation, hiring and training new SDRs, strategizing with the sales and marketing teams for growth initiatives, and providing performance forecasts to senior leadership. You will also improve team efficiency by optimizing processes and developing a library of prospecting resources.

To qualify for the SDR Manager role at Arc, you should have at least four years of sales experience in positions such as SDR, Account Executive, or team lead, with at least one year spent in a managerial capacity. Familiarity with both inbound and outbound sales motions, coupled with strong communication skills, is vital. Experience in the financial sector would be an advantage.

Key skills for the SDR Manager position at Arc include strong leadership abilities to inspire and guide your team, expert proficiency in Salesforce and other sales tech tools, analytical skills for leveraging sales data, along with a solid understanding of financial services. Strong written and verbal communication skills are also crucial.

At Arc, the SDR team works cross-functionally with various departments to ensure cohesive strategy alignment and shared objectives. The SDR Manager facilitates collaboration with marketing and sales leaders to drive initiatives, ensuring that everyone is aligned on goals and helps create integrated solutions for our customers.

The work culture at Arc for the SDR Manager is vibrant and collaborative, marking our startup environment. You will be part of an innovative group that fosters transparency, accountability, and professional growth, allowing you to make meaningful contributions to the company's mission of redefining business finance.

In training my SDR team, I prioritize hands-on coaching and personalized feedback. It’s vital to understand each SDR's strengths and weaknesses to tailor training sessions effectively to build their skills and confidence.

I utilize Salesforce to track performance metrics such as lead conversion rates, pipeline status, and individual quotas. Regular one-on-ones also help me gain insights into my team's challenges and successes.

I've led teams effectively using both methods by identifying target markets for outbound campaigns while optimizing our inbound process to convert incoming leads. Balancing both approaches drives overall growth.

Managing underperforming SDRs involves first connecting one-on-one to understand their hurdles. Then, I implement a tailored improvement plan that includes additional training, mentorship, and consistent follow-ups to track progress.

I focus on diversifying lead generation strategies by leveraging social media outreach, networking, targeted email campaigns, and partnerships to tap into new markets, complementing traditional approaches.

I maintain clear communication through regular meetings, updates via collaboration platforms, and open-door policies that encourage every team member to share their thoughts and updates freely.

I advocate for regular alignment meetings where both teams can discuss objectives, share feedback, and analyze results. Collaborating closely ensures that marketing generates relevant leads, complementing our sales efforts.

I believe celebrating successes, no matter how small, builds a positive team culture. We often recognize milestones during team meetings with shout-outs, rewards, or casual get-togethers to keep morale high.

Today’s SDRs face challenges like market saturation, information overload from prospects, and the need for personalized engagement. Emphasizing well-researched communication and staying updated on industry trends is vital.

Data is crucial for informed decision-making. I leverage analytics to identify trends, assess team performance, and refine processes, enabling us to make strategic adjustments and meet our goals effectively.