Job details

Sales Concierge

Job Summary

The company is seeking a proactive and organized Sales Concierge to join our sales team at Crystal, a leader in luxury cruise experiences. This role focuses on assisting cruise consultants with essential administrative tasks to ensure seamless post-booking services for our guests.

Essential Job Duties

Post-Booking Support:

· Manage and update guest records, ensuring accuracy and compliance with company standards.

· Handle special guest requests, such as dietary preferences or excursion arrangements, in collaboration with the sales team.

· Support the preparation and distribution of travel documents and communications.

Administrative Coordination:

· Assist cruise consultants in managing guest inquiries and following up on post-booking needs.

· Provide general administrative support, including maintaining organized files and tracking key guest details.

· Prepare reports and summaries for the sales team as required.

Flexibility for Ad-Hoc Projects:

· Take on miscellaneous tasks and special projects to support the sales team’s goals and operational needs.

· Assist in the organization of team events, or internal initiatives.

Communication Support:

· Draft professional correspondence to guests.

· Ensure clear and consistent communication within the sales team and with other departments as needed.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Functions, duties, responsibilities, and activities may change at any time with or without notice.

Education: High school diploma or equivalent.

Experience: Previous experience in an administrative support role, preferably within the travel or luxury services industry.

Skills/Qualifications:

· Excellent organizational and time management skills, with the ability to prioritize and adapt to shifting tasks.

· Strong verbal and written communication skills.

· Proficiency in Microsoft Office Suite and CRM tools (e.g., Salesforce or similar systems).

· A positive, team-oriented attitude with a strong focus on delivering exceptional service

Expected Hours of Work

The position is full-time. Occasional need for Overtime may be required.

Average salary estimate

$60000 / YEARLY (est.)

min

max

$50000K

$70000K

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What You Should Know About Sales Concierge, Crystal Cruises

Are you ready to embark on an exciting journey in the luxury travel industry? Crystal, a leader in creating unforgettable cruise experiences, is on the lookout for a dynamic Sales Concierge to enhance our sales team! In this role, you'll be the backbone of post-booking support, working closely with our cruise consultants to ensure every guest has a seamless experience after they book their dream cruise. Your organizational skills will shine as you manage and update guest records, making sure every detail is just right. Plus, you’ll be the go-to person for handling those special guest requests—from dietary preferences to excursion arrangements. Not only will you help distribute vital travel documents, but you'll also provide outstanding follow-up support, ensuring that our guests feel valued every step of the way. We embrace flexibility, so expect to participate in ad-hoc projects, whether it’s assisting with team events or tackling special assignments that push our sales goals forward. With your excellent communication skills, you’ll draft professional correspondences that keep our guests informed and engaged. You’ll join our lively team environment and become integral to Crystal's mission of delivering exceptional service. If you have a high school diploma and previous experience in an administrative role, ideally within travel or luxury services, you might just be the perfect fit. Let’s make every journey extraordinary together at Crystal!

Frequently Asked Questions (FAQs) for Sales Concierge Role at Crystal Cruises

What are the responsibilities of a Sales Concierge at Crystal?

As a Sales Concierge at Crystal, your primary responsibilities include managing guest records, handling special requests, coordinating with the sales team to provide post-booking support, and preparing travel documents. You’ll also assist with guest inquiries, follow up on their needs, and support the organization of team events, ensuring everything runs smoothly for our guests.