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Research Scientist

How We Work: Core Principles at ASAPP


At ASAPP, our mission is simple: deliver the best AI-powered customer experience—faster than anyone else. To achieve that, we’re guided by principles that shape how we think, build, and execute. We value customer obsession, purposeful speed, ownership, and a relentless focus on outcomes. We work in tight, skilled teams, prioritize clarity over complexity, and continuously evolve through curiosity, data, and craftsmanship. 


We’re seeking technologists and problem solvers who thrive in fast-paced environments, love collaborating with great talent, and approach every day like it’s Day 1. We're a globally diverse team with hubs in New York City, Mountain View, Latin America, and India—embracing both hybrid and remote work to bring the best minds together, wherever they are. If you're driven by continuous learning, rapid pivots, and the challenges of building in a high-growth startup, we’d love to talk. This is more than a job—it’s a journey.


We're actively looking for a Research Scientist specializing in Natural Language Processing (NLP) and Machine Learning (ML) to join our growing team. In this role, you will work on advancing the science of NLP and ML to build domain-specific, real-world AI solutions. You will have the opportunity to leverage the massive amounts of data generated by our products to ask fundamental research questions, while deploying AI features into real-world applications.


What you'll do
  • Hands-on Research: Be deeply involved in hands-on technical work in any and all aspects of research projects from early exploration to working prototypes to achieve successful real-world applications.
  • Research Leadership: Identify promising applications of machine learning relevant to ASAPP’s core mission, formulate and advocate for research programs in those areas, and take ownership of driving impactful research initiatives.
  • Collaboration & Advocacy: Work with cross-functional teams to socialize your research findings, advocate for their application, and guide the productization of those findings to improve customer experience solutions.
  • Documentation & Publication: Document significant experimental results, contribute to publishing peer-reviewed papers, and participate in patenting innovations.
  • Mentorship: Mentor and guide junior researchers, helping them develop their skills in independent research and the communication of their findings.


What you'll need
  • Background: Expertise in NLP and machine learning research, with a focus on real-world applications.
  • Education: PhD in a relevant field (such as Computer Science, Electrical Engineering, Linguistics, etc.), along with significant experience in research.
  • Technical Expertise: Strong experience in NLP and machine learning, including practical knowledge of algorithm design, model development, and experimental evaluation.
  • Mentorship & Leadership: Experience in coaching and guiding junior researchers or research engineers.
  • Hands-on Contribution: As an individual contributor, you’ll be expected to lead experiments, perform hands-on research, and drive the execution of innovative projects.
  • Enthusiasm: A passion for continued learning and deepening expertise in machine learning and AI, with a strong desire to apply research in impactful ways.


What we'd like to see
  • Strong technical background in NLP, with a proven record of peer-reviewed publications
  • Ability to develop and lead independent research programs.A collaborative mindset, eager to share research findings and drive their application across product teams.
  • Experience in a startup environment, with the ability to balance deep research and rapid execution.


Benefits
  • Competitive compensation with stock options
  • Comprehensive medical, vision, and dental insurance
  • 401k matching
  • Fitness and wellness stipend
  • Mobile phone reimbursement
  • Mental well-being benefits
  • Professional learning and development stipend
  • Parental leave, including adoptive and foster parents
  • 3 weeks paid time off (increases with tenure) and unlimited sick leave


ASAPP is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, or veteran status. If you have a disability and need assistance with our employment application process, please email us at careers@asapp.com to obtain assistance.


The pay range for this role is $190,000-240,000 annually

- For Sales positions: this role is eligible to earn commissions and eligible to participate in ASAPP's equity plan.

- For Non-Sales positions: this role is eligible to participate in ASAPP's equity plan.

The actual salary may be different depending upon non-discriminatory factors such as qualifications, experience, and other factors permitted by law. The range listed is just one component of ASAPP’s total compensation package; other rewards may include short- and long-term incentives, including the benefits listed above. #LI-CM1 #LI-Remote

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What You Should Know About Research Scientist, ASAPP

Are you a passionate Research Scientist with a flair for Natural Language Processing (NLP) and Machine Learning (ML)? If so, ASAPP in New York City is the place for you! At ASAPP, we are on a mission to revolutionize customer experiences through the power of AI, and we want you to be part of this exciting journey. Our culture is built around core principles like customer obsession and relentless innovation, creating an environment where collaboration thrives. In this role, you'll dive deep into hands-on research and work on practical applications of NLP and ML. You'll lead impactful projects, exploring real-world AI solutions, and guide cross-functional teams in turning research findings into enhanced customer experience features. Your contributions will be backed by a robust support system, where documentation and publication are encouraged. You'll also play a pivotal role in mentoring junior researchers, helping them sharpen their skills. So, if you're ready to take your expertise to the next level and work alongside some of the brightest minds in tech, apply to become a Research Scientist at ASAPP, where each day offers new challenges and opportunities for growth. This is not just another job; it’s a journey that promises both professional and personal enrichment.

Frequently Asked Questions (FAQs) for Research Scientist Role at ASAPP
What are the key responsibilities of a Research Scientist at ASAPP?

As a Research Scientist at ASAPP, your key responsibilities will include hands-on research into NLP and ML, leading research initiatives that align with our mission, and collaborating with cross-functional teams to implement your findings. You'll also document significant results, contribute to publications, and mentor junior researchers.

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What qualifications are needed for the Research Scientist position at ASAPP?

To qualify for the Research Scientist role at ASAPP, candidates should hold a PhD in a relevant field and have significant experience in NLP and machine learning. Strong technical expertise and a proven track record in independent research and mentorship are essential.

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How does ASAPP support the professional development of Research Scientists?

At ASAPP, professional development is a priority. We offer stipends for learning and development, along with support for publishing peer-reviewed papers and patenting innovations. Additionally, there are opportunities to mentor junior researchers, fostering a culture of continuous learning.

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What is the work environment like for a Research Scientist at ASAPP?

The work environment at ASAPP is dynamic and collaborative. Embracing both hybrid and remote work, we value clarity and innovation, allowing you to thrive in fast-paced settings and work closely with great talent from diverse backgrounds.

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What salary range can a Research Scientist expect at ASAPP?

The salary range for a Research Scientist at ASAPP is between $190,000 and $240,000 annually. We also offer a competitive benefits package that includes stock options, healthcare, and professional development stipends.

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Common Interview Questions for Research Scientist
Can you describe your experience with NLP and ML research?

In your response, detail specific projects you have worked on that involved NLP and ML. Discuss the methodologies you applied and the outcomes of your research, making sure to emphasize any real-world applications.

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How do you approach collaboration in a team setting?

Share an example of a successful collaborative research project. Highlight your role, how you communicated findings, and how you helped guide the productization of your research, demonstrating your ability to work effectively with cross-functional teams.

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What techniques do you use for experimental evaluation?

Explain the methods you typically employ for evaluating experiments in NLP and ML, such as metrics used for model performance, ensuring that you emphasize your analytical skills and understanding of experimental design.

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How do you stay current with advancements in NLP and ML?

Describe your strategies for continuous learning, such as attending conferences, participating in workshops, or reading academic journals. Mention specific resources that have helped enhance your understanding and keep you updated on the latest trends.

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Can you discuss a challenging research problem you faced and how you overcame it?

Provide a detailed account of a specific challenge in your research, outlining the obstacles faced, the steps you took to address it, and the results that came from your solution. This will showcase your problem-solving skills.

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What is your experience with mentoring junior researchers?

Share your mentorship experiences, focusing on how you have guided junior colleagues in their research projects. Discuss the techniques you used to foster their development and any measurable successes they achieved under your guidance.

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How do you prioritize research projects at ASAPP?

Explain your strategy for determining which research projects to prioritize, possibly discussing how their alignment with ASAPP's mission influences your decisions. Provide an example of a time you successfully shifted priorities based on new information.

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What are your long-term career goals as a Research Scientist?

Talk about your aspirations within the field of NLP and ML, and how they align with ASAPP’s mission. Indicate your desire for continued growth and contribution to impactful AI solutions, which showcases your commitment to the role.

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How do you handle constructive criticism in your research?

Discuss a specific instance where you received constructive feedback. Explain how you responded positively, integrated the feedback into your work, and the results that followed, demonstrating your resilience and willingness to improve.

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What role do you think AI will play in the future of customer experience?

Provide your insights into the future intersection of AI and customer experience, incorporating trends and predictions. Mention how you envision your role at ASAPP contributing to this evolution, thereby aligning with the company's mission.

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If you are interested in working with us, please visit our careers page at https://www.asapp.com/careers.

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DATE POSTED
April 12, 2025

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