Job Title: Accounts Receivable Collections Specialist

Job Description

We are seeking an Accounts Receivable Collections Specialist to join our team. The ideal candidate will make outbound collection calls in a professional manner while maintaining and improving customer relations. This role involves reviewing and monitoring assigned accounts and applicable collection reports, providing timely follow-up on payment arrangements or non-payment, and using good judgment when evaluating credit reports to establish credit lines for new customers. Additionally, the role requires reviewing current customers for potential credit limit adjustments and communicating with Customer Service/Sales Department regarding customer claims for credit or billing errors. Proficiency in Excel and company accounting software programs is essential.

Responsibilities

• Make outbound collection calls professionally while maintaining customer relations.
• Review and monitor assigned accounts and applicable collection reports.
• Provide timely follow-up on payment arrangements or non-payment.
• Evaluate credit reports to establish credit lines for new customers and adjust credit limits for existing customers.
• Communicate with Customer Service/Sales Department regarding customer claims for credit or billing errors.
• Work efficiently with Excel and company accounting software programs.
• Handle minimal billing through web-based billing portals for some assigned customers.
• Identify issues contributing to account delinquency and discuss with management for possible third-party collections or account holds.
• Set up new customers or revise customer data in WDS software.
• Collaborate closely with the Cash Applications department on payment posting issues and credit card payment forms.
• Retrieve packing lists and PODs for customers to assist in processing payments promptly.
• Review customer orders 4 to 8 times a day before shipping while evaluating payment history to release orders for the Sales Department.
• Research and resolve short-paid invoices.
• Retrieve and email invoices to customers upon request.

Essential Skills

• 1+ year of collections experience required.
• B2B collections experience (not on an auto-dialer).
• Experience managing a portfolio of large customers.
• Proficiency in researching accounts.
• Strong skills in Microsoft Excel, preferably with experience in Pivot Tables.
• No less than 1 year of tenure in previous roles.

Additional Skills & Qualifications

• Experience with accounting, collections, and customer service.
• Knowledge in Accounts Receivable Collections, Collections AR, Research, Accounts Receivable, Collection, A/R, B2B, Credit & Collections, Invoicing, Billing disputes, and Aging reports.

Work Environment

This role will be based in our brand-new, modern office in Olathe. The Accounts Receivable team consists of over 20 employees. The standard working hours are Monday to Friday, 8 AM to 5 PM. There is an opportunity for remote or hybrid work based on performance and manager approval. Currently, we offer a hybrid model of three days a week remote after six months in the office. Due to ongoing construction, most employees are fully remote after 4-5 months but will be expected to return to the office part-time soon. The office environment provides a good bonus structure with opportunities for up to $1,250 bonus per quarter and room for growth within a large AR/Collections team.

Pay and Benefits

The pay range for this position is $24.00 - $25.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in OLATHE,KS.

Application Deadline

This position is anticipated to close on Apr 11, 2025.

About Aston Carter:

Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® double diamond winner for both client and talent service.

Diversity, Equity & Inclusion

At Aston Carter, diversity and inclusion are a bridge towards the equity and success of our people. DE&I are embedded into our culture through:

• Hiring diverse talent
• Maintaining an inclusive environment through persistent self-reflection
• Building a culture of care, engagement, and recognition with clear outcomes
• Ensuring growth opportunities for our people

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email astoncarteraccommodation@astoncarter.com for other accommodation options.