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Client Solutions Manager

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Client Solutions Manager

The ASU Outreach Hub is a nonprofit organization that supports the outreach and transactional needs of the ASU public enterprise through marketing and engagement solutions that advance the university and strengthen its brand. It specializes in paid media outreach, data-driven insights and outreach to alumni, donors and targeted corporations.

The Client Solutions Manager drives and manages integrated marketing plans, programs, communications, initiatives and digital content. In this role they assist the ASU Outreach Hub by working closely and collaboratively with fundraisers, creatives, program leads, units, vendors and groups across the enterprise to implement and support marketing and communications initiatives.

What you'll do

Acts as a marketing solutions expert
Establishes and maintains relationships with key clients and partners
Educates clients on marketing solutions and best practices, makes strategic recommendations, negotiates, and delivers value added solutions
Develops trusted advisor relationships with key clients, product owners and customer stakeholders
Actively leads and manages client calls and meetings while taking a central role in discussions
Develops and manages marketing strategies, plans, projects, tactics and core messages, makes recommendations, identifying opportunities, and leveraging resources to achieve objectives and outcomes while amplifying multiple brands
Works closely with the Director of Client Solutions to translate strategic goals into actionable plans on a regular basis
Works closely with marketing project management and other team members to manage and coordinate the direction, design and production of marketing collateral, campaigns, publications, web and digital properties, social media, and other channels to execute strategic goals, keeping projects on time and on budget
Gathers, shares, and acts on feedback from clients throughout projects, while delivering results
Works in partnership with digital marketing experts to concept data-driven, engaging content for multi-channel marketing projects to meet strategic needs
Assigns tasks, monitors progress and negotiates solutions to ensure goals are met
Works with other members of the Outreach Hub team to prepare and plan responses to requests for services
As needed, highlights additional capabilities and skills of the Outreach Hub that can be leveraged to benefit client goals
Researches and applies industry trends, emerging ideas and best practices to marketing strategy, campaigns and executions
Reviews marketing materials for quality and consistency to ensure best in class standards
Reviews marketing materials to ensure project goals and objectives are met
Collaborates, consults and actively participates in new idea generation, brainstorming concepts, and makes recommendations for creative ways to accomplish goals

What you'll need

Team-oriented strategist able to effectively manage complex situations involving numerous and sometimes competing constituencies
Excellent written and verbal communication skills
Project management abilities: managing multiple projects simultaneously; working effectively and efficiently with individuals and teams within a diverse environment; and familiarity using project management tools (including Wrike)
Demonstrated knowledge of strategic communication and marketing principles
Superb client relationship skills and demonstrated ability to self-direct and take initiatives
Proven creative and critical thinking skills
Demonstrated knowledge of goal setting techniques
Strong working knowledge of standard marketing tools (including content management systems, Google Analytics/SEO, social media, Salesforce, and Adobe Creative Suite)
Strong working knowledge of MS Office
Collaborative style, combined with the ability and desire to work in a team-based environment
Ability to maintain a high degree of confidentiality and responsibility regarding information related to ASU Enterprise Partners, its affiliates and University business and confidential prospect information
Strong and collegial interpersonal skills and an ability to communicate effectively in person, in writing, and by phone
Excellent listening skills with a strong ability to read people and adapt working style, communication, and responses accordingly
Problem solver who can take initiative and set priorities while being flexible
Attention to detail and thoroughness in completing assigned duties
Highly organized and able to handle multiple projects

Relevant qualifications

Bachelor’s degree in marketing, communications, journalism, public relations or closely related field
Five (5) years of experience in a public relations/marketing or similar role including experience in managing and prioritizing multiple tasks and deadlines, and working collaboratively in a fast-paced, dynamic team environment

Benefits

Hybrid work schedule. We work from home two days a week!
Comprehensive benefits package, including medical, dental, and vision insurance
401(k) plan with matching employer contribution
22 days of vacation time
11 holidays, including your birthday
Parental leave
Significant tuition reductions
Professional development is highly valued at ASU Enterprise Partners, where employees are encouraged to look across the organization and nurture new areas of interest
$30 bi-weekly cell phone reimbursement

About ASU Enterprise Partners

ASU Enterprise Partners is a private, nonprofit organization whose mission is to provide an ecosystem of services to create solutions and generate resources to extend Arizona State University’s reach and advance its charter. ASU Enterprise Partners supports ASU and several affiliates, including the ASU Foundation for a New American University, ASU Outreach Hub, ASURE, NEWSWELL, Skysong Innovations and University Realty.

ASU Enterprise Partners is home to several Centers of Excellence whose purpose is to provide professional services to its affiliates. The Centers of Excellence include Finance, General Counsel, Investments, Public Relations and Strategic Communications, Human Resources, Facilities and Operations, Data Analytics and Insights Planning, Budgeting and Strategy, and Technology and Solutions. 

At ASU Enterprise Partners

We serve

ASU and one another with integrity, trust and compassion

We engage

step up, own it, collaborate

We innovate.

continuously, fearlessly, make decisions and take risks

We care

that everyone feels respected and valued for who they are

ASU Enterprise Partners is an Equal Opportunity Employer

Average salary estimate

$80000 / YEARLY (est.)

min

max

$70000K

$90000K

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What You Should Know About Client Solutions Manager, asuep

We're excited to introduce the role of Client Solutions Manager at ASU Outreach Hub! Situated in beautiful Tempe, AZ, this position blends marketing prowess with relationship-building skills, as you dive into the dynamic world of outreach and engagement for Arizona State University. As a vital member of our innovative team, you'll manage integrated marketing plans while collaborating with fundraisers, creatives, and partners across the university's ecosystem. With your expertise as a marketing solutions expert, you'll establish and maintain strong relationships with key clients, guiding them through best practices and delivering tailored recommendations that lead to impactful marketing strategies. Your knack for project management will shine as you juggle multiple initiatives, ensuring each project's goals are met on time and on budget, while your creativity will be showcased in crafting engaging digital content across various channels. If you're ready for a role that combines strategic thinking with hands-on execution and the opportunity to influence positive change, we welcome you to join the ASU Outreach Hub team where your voice will matter, and your efforts will make a difference in advancing our university's mission. We can't wait to meet you!

Frequently Asked Questions (FAQs) for Client Solutions Manager Role at asuep

What are the primary responsibilities of a Client Solutions Manager at ASU Outreach Hub?

The Client Solutions Manager at ASU Outreach Hub plays a crucial role in driving marketing initiatives, managing client relationships, and implementing integrated marketing strategies. This includes developing marketing plans, leading client meetings, coordinating project logistics, and collaborating with various stakeholders to enhance outreach efforts and achieve desired outcomes.