IT Help Desk Specialist

As an IT Help Desk Specialist at At-Bay, you'll provide first-line support to employees, troubleshooting issues related to hardware, software, and network connectivity. Your duties will also include managing the onboarding and offboarding processes, setting up employee devices, and ensuring meeting room technologies are up and running. This role is crucial in maintaining effective IT operations at our Tel Aviv office, allowing employees to work efficiently.

For the IT Help Desk Specialist role at At-Bay, candidates should have 2-3 years of experience in global end-user support, with practical knowledge of tools such as IDP, AD, and MDM services. Familiarity with cloud-based applications like Google Workspace, Office 365, and audio/visual hardware is essential. Strong communication skills in both English and Hebrew paired with a solid understanding of MacOS and Windows operating systems will make you stand out.

The IT Help Desk Specialist at At-Bay directly impacts team effectiveness by ensuring that employees have the technological support they need to perform their jobs. By resolving IT issues quickly and maintaining an organized onboarding process, you help create a seamless working environment, enhancing productivity and morale within the company.

In the IT Help Desk Specialist role at At-Bay, you’ll work with tools such as Okta for identity management, Google Workspace and Office 365 for collaboration, and Zoom and Slack for communication. Additionally, your expertise in networking principles like LAN/WAN, DNS, and DHCP will be vital in addressing user issues and enhancing IT services across the organization.

At-Bay offers a robust benefit package for the IT Help Desk Specialist role, including a competitive salary, equity in a rapidly growing company, and a strong focus on work-life balance. You'll enjoy working in beautiful offices located in central Tel Aviv, with easy access to public transportation, and you'll be part of a passionate team that appreciates collaboration and innovation.

When answering this question, share specific examples of past experiences where you successfully diagnosed and resolved hardware or software issues. Highlight your methodical approach and mention any tools you used, such as ticketing systems or remote support software.

To answer this effectively, explain your strategy for prioritizing tasks based on urgency and impact. Discuss how you assess the severity of requests and your experience with multitasking in fast-paced environments, ensuring that critical issues are resolved first.

Discuss your familiarity with specific user account management tools such as Active Directory (AD) or cloud identity platforms like Okta. Mention any specific scenarios where you used these tools to set up accounts or manage permissions.

Share your strategies for staying informed about technology trends, such as following industry blogs, attending webinars or conferences, and participating in online courses. Highlight your commitment to continuous learning within the IT field.

When addressing this question, emphasize the importance of active listening and empathy. Describe a scenario where you successfully diffused tension by acknowledging the employee's concerns and providing a clear, step-by-step solution to their problem.

You can discuss your approach to maintaining accurate documentation, such as creating knowledge base articles for common issues or regularly reviewing existing documentation for accuracy. Emphasize the benefits of strong documentation practices in improving team efficiency.

Explain your process for onboarding, including how you set up new accounts, provision necessary access, and conduct training sessions. Provide examples if possible, highlighting the importance of ensuring a smooth transition for new hires.

Discuss any specific experience you've had with setting up and troubleshooting hardware used in meeting rooms, including projectors, video conferencing tools, and audio systems. Mention how this experience enables you to assist employees effectively.

Use a specific example that outlines the issue, the steps you took to troubleshoot, and how you ultimately resolved the problem. This showcases your problem-solving abilities and technical knowledge.

Focus on what attracts you to At-Bay, such as the company's innovative approach to cybersecurity insurance, its dynamic work environment, or the emphasis on collaboration. Make it personal and relevant to the values and mission of At-Bay.