Retail Sales Consultant - JANESVILLE - job 2 of 2

As a Retail Sales Consultant at AT&T in Janesville, your main responsibilities will include guiding customers through product options using a consultative sales approach, meeting monthly sales targets, and engaging with customers both in-store and through outbound calls. You'll be the face of AT&T, helping to create meaningful connections and ensuring customers leave satisfied, equipped with the perfect products tailored to their needs.

To apply for the Retail Sales Consultant position at AT&T in Janesville, previous retail or customer-facing sales experience is a benefit, but not mandatory. A passion for technology, helping others, and a willingness to learn are essential. AT&T provides comprehensive training for all new hires, equipping you with the skills needed to excel in this role.

AT&T offers a competitive salary range for Retail Sales Consultants in Janesville, between $40,000 and $63,000 per year. This includes base salary and the potential for uncapped commissions. Your starting salary depends on various factors such as experience, geography, and performance in sales.

AT&T provides an extensive benefits package for Retail Sales Consultants in Janesville, including medical, dental, and vision coverage, a 401(k) plan, tuition reimbursement, paid time off, sick leave, and employee discounts. Additionally, AT&T supports work-life balance and offers programs like paid parental leave and disability benefits.

AT&T is committed to the success of its Retail Sales Consultants, providing thorough training and ongoing coaching. New hires will benefit from a structured onboarding process, learning everything they need to know about AT&T's products and services, as well as sales techniques. Continuous support ensures you have the tools to meet and exceed sales goals.

When answering this question, highlight any prior experience you have in retail or sales. Discuss specific instances where your ability to understand customer needs led to a sale. Emphasize your interpersonal skills and how they contributed to creating a positive customer experience.

Highlight your commitment to continuous learning. Discuss how you follow tech blogs, subscribe to newsletters, or participate in online forums to stay informed. Mention any relevant training or certifications you've pursued that relate to the technology sector.

Explain your approach to goal-setting and time management. Discuss techniques such as upselling, fostering relationships with repeat customers, and utilizing product knowledge to increase sales. Share any successes or metrics you achieved in previous roles.

Provide an example of a challenging customer interaction you’ve navigated in the past. Focus on your problem-solving and conflict resolution skills. Describe how you listened to the customer, empathized with their situation, and found a solution that met their needs.

Discuss your passion for helping customers and the excitement of closing a sale. Emphasize how achieving sales goals stimulates your competitive nature and how working within a team setting encourages you to perform at your best.

Discuss your strategy for handling such instances, emphasizing the importance of honesty and resourcefulness. Mention that you would acknowledge the gap in your knowledge, assure the customer you'll find the answer, and follow up with them promptly.

Highlight your belief in the power of teamwork, especially in a retail setting where collaboration can lead to better customer service and a more effective sales team. Discuss past experiences where working as part of a team helped achieve success.

Describe your tactics for managing time effectively when faced with multiple responsibilities. Mention using lists, focusing on customer interactions, and ensuring that sales-related tasks are prioritized to maximize efficiency and impact.

Share a specific story where you went above and beyond for a customer. Highlight your actions, the positive outcome, and how it reinforced your commitment to stellar customer service.

Express your admiration for AT&T's commitment to connectivity and community service. Talk about the company's reputation within the industry, the quality of its products, and how these align with your career aspirations and values.