Account Manager - Greensboro

As an Account Manager at City Wide Facility Solutions in Greensboro, your core responsibilities will include managing client relationships, ensuring satisfaction through exceptional customer service, conducting facility inspections, and leading a team of Night Managers. You will also be involved in upselling services, collaborating with contractors, and tracking performance metrics to report to senior management.

To qualify for the Account Manager position at City Wide Facility Solutions, you should have 3-5 years of experience in facility management or account management. A proven track record in building strong client relationships is essential, along with excellent communication skills. Experience managing teams is preferred, and proficiency with Microsoft Office Suite and CRM software is necessary.

City Wide Facility Solutions ensures client satisfaction by emphasizing exceptional customer service throughout the Account Manager's responsibilities. Regular facility inspections, proactive communication, and the personalization of services based on client feedback are key strategies used to maintain satisfaction and foster lasting relationships.

The Account Manager position at City Wide Facility Solutions can lead to various opportunities for advancement within the company. Due to the nature of the role, you’ll gain skills in management and client relations, which can pave the way for higher-level management positions and specialized roles in operations, sales, or training within the company.

As an Account Manager at City Wide Facility Solutions, you can expect a comprehensive benefits package that includes health care options, life insurance, paid time off, 401k with company match, vehicle allowance, phone allowance, and commission opportunities. These perks reflect our commitment to supporting our employees' well-being and professional growth.

When answering this question, highlight specific examples where you've successfully built and maintained strong client relationships, focusing on your communication techniques, how you handle client concerns, and your method for ensuring satisfaction.

Discuss your approach to prioritization, such as using project management tools, time-blocking strategies, or setting deadlines based on urgency and client needs. Be sure to mention any tools or systems you’ve used.

Mention your techniques for identifying upselling opportunities, such as understanding client needs through regular communication, showcasing how additional services can bring more value, and sharing success stories from other clients.

Speak about regular meetings, training sessions, and how you set clear performance metrics for your team. Emphasize the importance of feedback from both clients and team members in meeting those expectations.

Explain any software or tools you employ for tracking performance metrics. Also, describe your approach to analyzing these metrics and communicating them effectively to senior management.

Address the importance of listening to the client’s concerns and taking immediate action to resolve issues. Emphasize your approach to follow-up and building trust back with the client.

Share specific software you have used in previous roles, how you utilized them for tracking service requests, performance, and client communication, and your learning curve with new applications if applicable.

Provide a specific example of a situation where you recognized an opportunity for service expansion. Discuss the steps you took to present this to the client and the outcome.

Discuss your approach to conflict resolution, emphasizing open communication, active listening, and working collaboratively to resolve issues for a healthier team dynamic.

Focus on qualities such as strong communication skills, empathy, and the ability to foresee client needs. Discuss why these attributes contribute to successful account management and client satisfaction.