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Receptionist

Overview

We create communities where employees thrive in their work, helping our residents thrive in their homes.

 

Atria Senior Living’s family of brands has openings for individuals looking for a career with outstanding benefits, including:

  • Paid holidays and PTO
  • Employees may receive annual anniversary rewards dependent on classification, starting at $500 for Full Time employees
  • Employees may be eligible to receive an Annual Scores Reward of $500 (Full Time) or $250 (Part Time) based on community survey results
  • Benefits package also includes Health, Dental, Vision, and Life Insurance
  • Retirement Savings Plan / 401(k) employer match
  • Tuition reimbursement (U.S Based Communities)

*Enrollment in benefits varies by employee classification; anniversary reward amounts vary by location

 

As a valued team member at Atria, you’ll work in a supportive environment that provides advancement opportunities and promotes a healthy work-life balance. Apply now!

 

 

Qualifications

  • High school diploma or general education degree (GED); or one to three years related experience and/or training; or equivalent combination of education and experience.
  • Basic First Aid and CPR certification where required.
  • Must successfully complete all Atria specified training programs.
  • Able to read and comprehend simple instructions, short correspondence, and memos.  Able to write simple correspondence.  Able to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.
  • Able to add and subtract two digit numbers and to multiply and divide with 10's and 100's.
  • Able to apply common sense understanding to carry out detailed but uninvolved written or oral instructions.  Able to deal with problems involving a few concrete variables in standardized situations.
  • Able to operate: telephone, emergency call system, monitoring board or beeper, photocopier. Able to work various schedules and shifts as needed.

Responsibilities

  • Answers incoming telephone calls in a cheerful and marketing oriented way, determines purpose of callers, and forwards calls to appropriate personnel or department.
  • Retrieves messages from voice mail and forwards to appropriate personnel.
  • Takes and delivers messages or transfers calls to voice mail when appropriate personnel are unavailable.
  • Answers general questions about the community and provides callers with address, directions, and other information and refers other specific questions to appropriate staff.
  • Welcomes on-site visitors, determines nature of business, and announces visitors to appropriate personnel.
  • Coordinates guestroom reservations.
  • Maintains current list of residents who are hospitalized.
  • Updates appointment calendars, including transportation and beauty calendars, as directed.
  • Receives, sorts, and routes mail, and maintains and routes publications.
  • Distributes written communication, accepts and signs for deliveries (mail, prescriptions, etc.).
  • Maintains copy and fax machines, assists users, sends faxes, and retrieves and routes incoming faxes.
  • Creates and prints fax cover sheets, memos, correspondence, reports, and other documents when necessary.
  • Performs other clerical duties as needed, such as filing, photocopying, and collating.
  • Orders, receives, and maintains office supplies.
  • Collects rent checks from residents and family members and provides needed information to bookkeeping for billing.
  • Collects money for store purchases and meal tickets, etc.
  • May drive company vehicle from community to social and other various destinations (only if required by community).
  • May perform other duties as assigned.

Salary Range

The wage range for this position is $17.00/hr - $19.55/hr, dependent on prior work history and experience

Average salary estimate

$38012 / YEARLY (est.)
min
max
$35360K
$40664K

If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.

What You Should Know About Receptionist, Atria Senior Living

Are you ready to be a part of something exceptional? At Atria Senior Living in Falmouth, MA, we are searching for a friendly and organized Receptionist to join our welcoming community. In this role, you won't just be the first point of contact; you'll be the heartbeat of our organization, ensuring that our residents and visitors feel at home from the moment they walk through the door. Your responsibilities will include answering incoming calls with a cheerful and professional demeanor, greeting on-site visitors, managing messages, and coordinating essential activities like guestroom reservations and resident updates. To thrive here, we seek someone with a high school diploma or GED, along with relatable experience or training. If you are someone who can handle distractions with grace and communicate effectively, this is the job for you! We are proud to offer a comprehensive benefits package, including health insurance, retirement savings plans, and tuition reimbursement. Plus, with opportunities for advancement, you can grow your career while providing essential services that enrich the lives of our residents. Join us at Atria, where your contributions will make a significant impact in creating a supportive environment, and enjoy fantastic perks like paid holidays, an annual rewards program, and a work-life balance that fits your life. Embrace this opportunity to thrive with us, apply now!

Frequently Asked Questions (FAQs) for Receptionist Role at Atria Senior Living
What are the main responsibilities of a Receptionist at Atria Senior Living?

As a Receptionist at Atria Senior Living, your primary responsibilities will include answering incoming calls, directing inquiries to the appropriate staff, welcoming visitors, managing appointments and calendars, and maintaining communication flow through various channels. You'll also perform clerical duties, such as sorting mail and managing office supplies, ensuring that our community runs smoothly.

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What qualifications are needed to become a Receptionist at Atria Senior Living?

To qualify for the Receptionist position at Atria Senior Living, candidates should possess a high school diploma or GED, with relevant experience in customer service or office duties being advantageous. Basic First Aid and CPR certification may be required, along with strong communication skills and the ability to multitask in a busy environment.

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What benefits does Atria Senior Living offer to Receptionists?

Atria Senior Living provides a competitive benefits package to Receptionists which includes health, dental, vision, and life insurance, retirement savings plans with employer matching, and paid holidays. Additionally, employees are eligible for annual rewards based on their service and community survey results, as well as tuition reimbursement options.

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How does the work environment at Atria Senior Living support a Receptionist's success?

The work environment at Atria Senior Living is designed to promote teamwork and a healthy work-life balance, providing ongoing support and opportunities for growth. As a Receptionist, you will work in a friendly setting, collaborating with diverse team members who are dedicated to creating a thriving community for our residents.

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What is the salary range for a Receptionist position at Atria Senior Living?

The salary range for a Receptionist at Atria Senior Living is between $17.00 and $19.55 per hour, depending on experience and prior work history. This competitive pay reflects the importance of the role in ensuring smooth operations and excellent service to our residents and guests.

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Common Interview Questions for Receptionist
Can you describe your experience handling multiple phone calls as a Receptionist?

When answering this question, highlight examples of scenarios where you effectively managed multiple calls by prioritizing urgent inquiries, utilizing call-forwarding systems, and keeping a calm demeanor. Discuss your strategies for providing excellent customer service while ensuring that all calls were directed appropriately.

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How do you prioritize tasks when you have many duties to complete?

To answer this, illustrate your approach to task prioritization by discussing your use of to-do lists, time management tools, and how you assess the urgency of tasks. Provide examples of how you've successfully balanced competing demands in previous roles.

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What steps do you take to maintain a welcoming environment for visitors?

Explain your commitment to hospitality by detailing actions you take to greet visitors warmly, provide necessary information, and create a pleasant atmosphere. Mention specific elements like a friendly tone and attentiveness to visitors' needs.

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How would you handle a difficult caller or visitor?

When responding to this question, emphasize your conflict resolution skills. Discuss techniques like active listening, remaining calm, and finding a satisfactory compromise for the caller or visitor while still adhering to company policies.

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Can you give an example of how you've implemented a new administrative process?

Share a specific instance where you identified a need for an improved process, explain how you proposed this change, and detail the positive results that followed. This could include time saved, improved communication, or enhanced visitor experiences.

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What role do you think a Receptionist plays in enhancing community culture?

Discuss your belief that a Receptionist is a vital link between residents, visitors, and staff. Explain how being approachable, helpful, and an effective communicator can significantly contribute to a positive and engaging community environment.

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Describe a time when you had to adapt to a significant change at work.

Provide a situation where you faced a sudden change, such as a new communication system or office protocol. Focus on the steps you took to adapt while supporting your colleagues to ensure a smooth transition.

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What software programs are you familiar with that can assist in administrative tasks?

Point out any relevant software experience, such as Microsoft Office Suite, scheduling tools, or CRM systems. Emphasize your proficiency and how these tools have aided you in previous roles for tasks like scheduling and communications.

Join Rise to see the full answer
How do you ensure accuracy in your written communication?

You might talk about steps like proofreading your correspondence, using tools for grammar checks, and the importance of clarity in messages. Provide examples of how this attention to detail has positively impacted your work.

Join Rise to see the full answer
Why do you want to work as a Receptionist at Atria Senior Living?

Share genuine reasons for your interest, such as your passion for the senior living industry, a desire to make a difference in residents' lives, and alignment with Atria's values of community and support.

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Atria Management Company is a leading provider of independent living, assisted living, and life guidance (memory care) communities in North America.  Atria currently operates 5 distinct brands: Coterie, Atria Signature Collection, Atria Senior Li...

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DATE POSTED
April 24, 2025

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