Support Developer
About AvePoint:
Beyond Secure. AvePoint is the global leader in data security, governance, and resilience, going beyond traditional solutions to ensure a robust data foundation and enable organizations everywhere to collaborate with confidence. Over 25,000 customers worldwide rely on the AvePoint Confidence Platform to prepare, secure, and optimize their critical data across Microsoft, Google, Salesforce, and other collaboration environments. AvePoint’s global channel partner program includes approximately 5,000 managed service providers, value-added resellers, and systems integrators, with our solutions available in more than 100 cloud marketplaces. To learn more, visit www.avepoint.com.
At AvePoint, we are committed to investing in our people. Agility, passion and teamwork set us up to do our best work and foster a culture where you are empowered to craft your career, make an impact, and own (y)our future. Unleash the power of you!
Overview
We are looking for bright, friendly, and detail-oriented individuals with strong software troubleshooting skills, excellent communication abilities, and a passion for learning and adapting to new technologies. In this role, you will analyze and resolve software issues by identifying root causes and implementing effective solutions. Your expertise in cloud computing and willingness to learn AvePoint’s suite of products will be essential in ensuring seamless software operations for our customers.
What will you be doing?
As a .NET Developer, your job is to troubleshoot critical technical issues, provide timely customer feedback, and support the roll-out of new applications, among other duties. You’ll be speaking with customers directly to resolve any problems, as well as providing written documentation on resolutions. This is a development role where you'll be reviewing code, working with the other software venders, such as Microsoft, Google, Salesforce to solve the technical issue, and escalating to our engineering team to correct any issues and will require excellent written and verbal communication.
- Provide Tier 3 support of AvePoint on-premises and cloud applications, ensuring timely response to and resolution of customer questions and issues to maintain customer satisfaction
- Review code to debug, identify root cause, and provide change suggestions
- Act as an escalation point for Tier 2 support team, collaborating to solve customer issues
- Act as an extension of R&D team to troubleshoot and resolve advanced software issues
- Communicate with customers with troubleshooting guidance and manage customer expectations around resolutions
OK, I’m interested… is this the job for me?
We look for people who value agility, passion and teamwork; those who can bring fresh ideas to the table and want the opportunity to learn, grow, and expand their careers. Bring your aptitude and build upon what you do best for our customers, partners, team, and you.
Qualifications:
- Bachelor’s Degree or above in Computer Science/Information Technology or equivalent
- Strong knowledge and understanding of object-oriented programming (C#/.NET) required
- 3 years or more hands-on development experience
- Knowledge of database technology (SQL Server preferred), as well as optimization and analysis
- Strong analytical skills and technical research capabilities
- Excellent verbal and written communication skills
- Familiarity with cloud computing, Kubernetes and Azure is a plus
- Self-Motivated with keen attention to detail and excellent organization skills
- Ability to continue to learn and maintain enthusiasm and sensitivity to new technologies
AvePoint is proud to employ talent from many different backgrounds, experiences, and identities. We believe that diversity and inclusion drive our success and is at the core of how we hire, communicate, and collaborate to deliver value and excellence. We are committed to fostering an environment where people can bring their whole selves to work and feel a sense of belonging, and we continue to work toward creating a workforce that represents the diversity of our customers and communities.
Any personal data you share with us during the application process will be processed strictly in compliance with applicable data protection laws and our Privacy Notice.
Average salary estimate
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Are you a problem-solver with a knack for technology? AvePoint, a global leader in data security and governance located in Richmond, VA, is on the lookout for a dedicated Support Developer to join our vibrant team. If you thrive on troubleshooting and resolving software issues while interacting with customers, this might just be the perfect role for you! As a Support Developer, your day-to-day responsibilities will encompass analyzing and resolving software issues by identifying root causes and implementing effective solutions that ensure seamless software operations for our users. You'll work closely with our AvePoint suite of products and collaborate with renowned platforms such as Microsoft, Google, and Salesforce to further your knowledge and problem-solving skills. You'll also be providing Tier 3 support for both our on-premises and cloud applications, ensuring customer questions and concerns are addressed promptly. Your strong analytical skills and background in object-oriented programming (C#/.NET) will be leveraged as you help us continue to foster a culture of agility, passion, and teamwork. Here, at AvePoint, we are not just about making an impact; we are also committed to your growth. You'll have a variety of opportunities to learn and expand your career while working with an inclusive team that values fresh ideas and new perspectives. So, if you’re ready to take the next step in your career, join us and unleash the power of you at AvePoint!
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Our name “AvePoint” was coined by Co-Founder and Executive Chairman Kai Gong. It was during one of his daily commutes into New York City when he saw Times Square through a new lens. He realized that this place is where the avenues merge, bringing ...
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