Job details

UX Researcher

Get a free resume review

What you’ll do:

As a UX Researcher at Zipcar, you will conduct quantitative and qualitative research in support of our product strategy and roadmap. You’ll solve complex problems through generative and evaluative research, work with cross-functional teams to design new products and experiences and serve as the voice of the customer across our organization.

What you’ll love about being a Zipster:

Lead impactful research end-to-end: Plan and execute generative and evaluative studies from start to finish, including scoping, recruitment, data collection, analysis, and delivering actionable insights.
Champion the user experience: Deeply understand our user needs, behaviors, and emotions by applying a variety of research methods and leveraging customer experience metrics.
Collaborate cross-functionally: Partner with designers, product teams, and data scientists to ensure user insights shape design decisions and business strategy.
Create a culture of curiosity: Involve colleagues across the organization in the research process and offer ways to connect with our members firsthand.
Strengthen our UXR practice: Help grow our research capabilities and contribute to the evolution of our team’s vision and impact.

What drives success for a UX Researcher:

3+ years of research experience: You’re an empathetic, passionate researcher with a deep specialization in UX research and a broad set of skills across quantitative and qualitative research.
Engaging storyteller: You have a talent for turning insights into compelling narratives, communicating clearly and effectively through writing and presentations tailored to a range of audiences.
Collaborative team player: You thrive in cross-functional teams and enjoy building strong, positive relationships with colleagues across disciplines.
Lifelong learner: You’re naturally curious, open to feedback, and constantly seeking out new knowledge to grow your skills and tackle new challenges.
Impressive portfolio: Your research portfolio showcases thoughtful, impactful work demonstrating your process and influence on product decisions.
Bonus points if you’re a Zipcar member or a member of another car-sharing solution!

What tops off the tank:

Competitive Medical, Dental, Vision, Life and Disability Insurance and other voluntary benefits
Generous paid time off, including volunteer and Parental Leave options
Tax-free benefit for public transportation or parking expenses
Bicycle Reimbursement program
401(k) Retirement Plan with company matched contributions
Free Zipcar Membership and other employee discounts, including discounts on renting and buying Avis/Budget cars
Community involvement opportunities

Who are we?

Glad you asked! Zipcar is the world’s leading car-sharing network, found in urban areas and university campuses in more than 500 cities and towns. Our team is smart, creative and fun, and we’re driven by a mission – to enable simple and responsible urban living.

The extra mile:

We encourage Zipsters to bring their whole selves to work - unique perspectives, personal experiences, backgrounds, and however they identify. We are proud to be an equal opportunity employer – M/F/D/V.

Boston

Massachusetts

United States of America

Average salary estimate

$90000 / YEARLY (est.)

min

max

$80000K

$100000K

If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.

What You Should Know About UX Researcher, Avis Budget Group

As a UX Researcher at Zipcar, you’ll play a pivotal role in shaping our product strategies and enhancing the user experience. Your journey begins with conducting both quantitative and qualitative research, allowing you to delve deeply into understanding our users, their needs, and their behaviors. You will take charge of impactful research projects from inception to execution, collaborating effectively with cross-functional teams, including designers, product managers, and data scientists. This role is all about being the voice of our customers; you will gather insights that ensure our product decisions are deeply informed by real user experiences. What makes this opportunity at Zipcar so exciting is not just the variety of research methods you'll employ but also the chance to create a culture of curiosity within the organization. You’ll lead studies that range from generative explorations to evaluative assessments, transforming complex data into compelling narratives that non-researchers can grasp and utilize. With a robust background in UX research – ideally over three years of experience – you’ll be someone who thrives on collaboration and enjoys building relationships that foster a positive team atmosphere. Plus, if you're a Zipcar member or have experience with other car-sharing solutions, it’s a bonus! Join us at Zipcar, where you'll grow your skills, contribute to our mission of enabling responsible urban living, and enjoy fantastic employee benefits while making a real difference for our customers.

Frequently Asked Questions (FAQs) for UX Researcher Role at Avis Budget Group

What are the main responsibilities of a UX Researcher at Zipcar?

As a UX Researcher at Zipcar, you will be responsible for conducting both qualitative and quantitative research to inform our product strategy. Your duties include planning and executing studies, analyzing data, and delivering actionable insights while collaborating closely with various cross-functional teams.