Senior Sales Engineer - job 1 of 2

As a Senior Sales Engineer at Axon, your primary responsibilities will include mastering Axon technologies, delivering engaging presentations, assisting in the pre-sales cycle by providing technical support, and developing relationships with clients to promote professional growth. You'll also be directly involved in the preparation of Statements of Work and representing the company at various field events.

To qualify for the Senior Sales Engineer position at Axon, you should have an associate's degree in Engineering or Computer Science, or equivalent experience, alongside 3-5 years of customer-facing pre-sales or consulting experience. Familiarity with SaaS-based solutions and networking is required, along with strong technical acumen and exceptional communication skills.

The Senior Sales Engineer at Axon plays a critical role in enhancing public safety by ensuring that law enforcement and other related organizations have access to cutting-edge technology. By effectively communicating the benefits of Axon’s products, the Sales Engineer directly influences how these tools are implemented to improve safety and accountability within communities.

In the Senior Sales Engineer role at Axon, you can expect to travel up to 50% of the time. This travel may involve visiting clients, participating in various industry events, and engaging with team members across the western United States to foster collaboration and drive sales initiatives.

At Axon, the work environment for a Senior Sales Engineer is dynamic and collaborative. You'll work remotely but will engage regularly with cross-functional teams in a fast-paced atmosphere that values innovation and results. Being part of a diverse and supportive culture allows you to contribute meaningfully to Axon's mission of Protecting Life.

To explain Axon's technology to a non-technical audience, focus on simplifying complex concepts by using relatable analogies. Highlight how our products enhance public safety and streamline law enforcement processes, ensuring safety within communities. Reinforce the mission of Protect Life and how technology supports that goal.

In previous roles, I have engaged with customers extensively, guiding them through the pre-sales process, resolving challenges, and ensuring their needs are met. I focus on building rapport and trust, which is essential for understanding customer requirements and providing tailored solutions.

To manage multiple pre-sales opportunities, I prioritize tasks based on client needs and deadlines. Maintaining organized documentation, setting clear timelines, and using project management tools helps ensure that I remain focused and responsive across all engagements while keeping stakeholders informed.

When facing objections, I listen attentively to understand the client's concerns. I address these objections with relevant data and examples, demonstrating how Axon's solutions can solve their specific challenges. Building a collaborative approach also helps to alleviate concerns and instill confidence.

For a successful POC presentation, I first ensure that I clearly understand the client's objectives and requirements. Then, I tailor the presentation to focus on how our technology meets those needs. Throughout the process, I maintain open communication and gather feedback to adjust as necessary, ensuring that the POC resonates with the client.

When I needed to learn a new technology quickly, I utilized a combination of online resources, hands-on practice, and engagement with experts in the field. I broke down the learning process into manageable segments and set clear daily goals, enabling me to gain proficiency while remaining focused on the broader application of the technology.

I stay updated on technology trends by regularly reading industry publications, participating in webinars, and attending conferences. Networking with peers and engaging in discussion forums also allows me to gain insights into emerging technologies and best practices, which I can then leverage in my sales strategies.

My approach to building relationships with channel partners involves regular communication and collaboration. I focus on understanding their business goals and aligning our strategies to create mutual growth. By offering valuable insights and support, I ensure that our partnership thrives over the long term.

To simplify complex technology for clients, I use clear, concise language and focus on benefits rather than jargon. Visual aids, such as diagrams and demonstrations, can also help clients visualize concepts, making it easier for them to understand how our technologies function and benefit their operations.

A successful project I led involved implementing a new software solution for a large client. Its success stemmed from thorough needs analysis, effective communication among team members, and a strong focus on customer feedback. By adapting our approach based on client input, we ensured the solution exceeded their expectations and delivered significant value.