Broker Program Manager - Health Insurance Brokers

As a Broker Program Manager at BambooHR, your main responsibilities will include managing the broker partner program, maintaining insurance producer licenses, ensuring compliance, and developing training programs for sales and CX teams. You'll also coordinate marketing campaigns and manage relationships with broker partners, all while monitoring the program's performance and growth.

To become a Broker Program Manager at BambooHR, you need 3-5 years of experience in the health insurance industry, preferably with broker partnerships. A valid health insurance producer license in Utah and other states is required, along with strong organizational and communication skills. Experience in program management and a passion for delivering exceptional customer experiences will also set you apart.

At BambooHR, professional development is key to our success. As a Broker Program Manager, you will have the opportunity to create and implement training programs for teams, allowing you to help enhance their skills. Additionally, we offer educational benefits to aid in your continuous growth and learning in the health insurance sector.

The work environment at BambooHR for a Broker Program Manager is dynamic and collaborative. You’ll enjoy a hybrid work model that allows for both in-office collaboration and remote work flexibility. Our company culture emphasizes teamwork, innovation, and individual growth, making it an exciting place to grow your career.

During the onboarding process for the Broker Program Manager role at BambooHR, you will participate in Bamboo Beginnings, our in-person onboarding program at our Draper headquarters. This unique experience will help familiarize you with our culture, team, and the tools you'll need to succeed in your new position.

When answering this question, focus on specific examples of your past successes in managing broker partnerships. Highlight the strategies you used to foster collaboration and mutual growth, being sure to mention any measurable outcomes or positive feedback from broker partners.

To effectively answer this question, discuss your approach to compliance, including regular audits, staying updated on regulations, and networking with industry bodies. Mention any specific experiences where you successfully navigated licensing complexities.

To respond effectively, share techniques that have worked for you in the past, such as building rapport with brokers, leveraging data analytics for insights, or creating training programs that empower broker partners. Be sure to quantify any successes with metrics if possible.

When addressing this question, emphasize your conflict resolution skills. Describe a situation where you proactively addressed an issue, the steps you took to resolve it, and how you maintained the partnership's integrity through effective communication and problem-solving.

In your response, highlight the importance of clear and consistent communication with broker partners and internal teams. Discuss any tools or practices you use to ensure everyone is informed and aligned, and share an anecdote showing how effective communication led to a positive outcome.

To answer this, outline the steps you would take to assess the needs of the sales team, gather insights from brokers, and develop training materials. Discuss the importance of engaging content and practical exercises, and share your thoughts on methods of evaluating training effectiveness.

When discussing this, mention the key performance indicators (KPIs) you find important, such as referral rates, partner engagement, and revenue generated. Explain any tools or systems you’ve used to collect and analyze data, and how this data informs your strategic decisions.

In your answer, reflect on your unique skills, experiences, and mindset. Mention any specific successes you’ve had in your previous roles, be it innovative program development, notable partnerships, or successful team management. Illustrate how these qualities make you a great fit for the position at BambooHR.

Address this question by sharing what specifically attracts you to BambooHR, such as its company culture, mission, or innovative software solutions. Discuss how your values align with the company’s and mention specific aspects of the role that excite you about contributing to the company's mission.

In your response, describe your approach to time management and task prioritization. Mention tools or methods like the Eisenhower Box or other prioritization frameworks that help you focus on the most critical tasks while still meeting deadlines effectively.